Taleah Panoho

• Underwrite and provide cover for Strata property, specialising in high-rises
• Maintain current accounts (renewals)
• Seek new business opportunities through sale experience and industry relationships
• Ensure client satisfaction of the Broker as well as the Insured
• Standard admin such as generating policy documents

• Support insurance brokers in managing client accounts, processing policies, and addressing inquiries related to Domestic, Travel and combined Business Pack insurance.
• Successfully manage an average book of 70 renewals per month in addition to new business.
• Maintain meticulous records and ensure the accuracy of data entry in the company's database, including policy details, claims, and client information.
• Collaborate closely with brokers to analyse insurance needs and risks, providing tailored solutions to clients.
• Prepare comprehensive insurance proposals, including coverage options, terms, and pricing, to present to clients.
• Facilitated communication between clients, underwriters, and other stakeholders to expedite policy issuance and resolve any issues or discrepancies.
• Assisted in the development of marketing materials and presentations to promote services to potential clients.
• Analyse and compare competing wordings for the benefit of broker / client understanding

• Successfully managed up to 10 tables simultaneously.
• Maintained customer satisfaction by checking in on tables in a timely manner to assess food and beverage needs.
• Used cash registers and credit card machines to process customer payments.
• Kept server areas clean and stocked to increase efficiency when working tables.
• Greeted new customers, discussed specials, and took drink orders.

As an employee at Bunnings Warehouse I took pride in having gained a wide range of knowledge and experience across the store to ensure that I was a valuable asset to my team. I experienced working in various departments including Builders, Service, In the Home, Trade desk and Hireshop.

My role included:

• Experience with the COS/Job Board system
• Account Management - Set up and maintenance of Powerpass accounts for trade customers
• Mentoring and training new staff
• Booking Hires
• Gap Check
• Ensuring the department was meeting safety expectations. (Something I was very passionate about)
• Working on the Gate in Timberyard
• Providing customers with advice on products
• Locating stock to aisles
• Experience with Back Office

• Photographed high quality images for internet publication
• Conducted interviews with guests and attendees
• Interviewed Dr Jane Goodall, as well as members of her immediate team
• Submitting work within tight publishing deadlines
• Published article on the event