Taleaha Vines
Burpengary,QLD
Summary
Safety-focused individual transitioning to the mining industry as a Mobile Plant Operator. Completed Standard 11, Rigid Haul Truck training, and First Aid/CPR, with strong transferable skills from healthcare and medicolegal environments. Experienced in high-pressure settings, adhering to strict procedures, and prioritizing safety. Committed to relocation for the right opportunity and dedicated to building a long-term career in mining.
Overview
17
17
years of professional experience
3
3
Certifications
Work History
Contact Centre Agent
I-MED Radiology
06.2021 - Current
- Utilized problem-solving techniques to resolve customer complaints in a timely manner.
- Cultivated strong relationships with patients, referrers, colleagues, and managers to facilitate effective communication and service delivery
- Followed departmental protocols while making patient bookings to inform patients of relevant preparations and information.
- Making appointments for multiple modalities (e.g., x-ray, MRI, Ultrasounds, Nuclear medicine & CT)
- Managing and processing all Private, Medicare, DVA and third-party insurance claims
- Collaborated with compliance team to ensure accuracy and currency of all information
- Supported onboarding process for new employees to enhance integration and efficiency
Individual Support Worker (AIN/EN
Lodges on George CPSM CARE
Clontarf, Australia
11.2018 - 06.2021
- Answered resident call signals, assessing needs via signal lights, bells, or intercom systems.
- Repositioned bedridden residents to enhance comfort and mobility.
- Provided physical support for daily living activities, including bathing, dressing, and exercising.
- Monitored dietary restrictions and food preferences to optimize nutrition for residents.
- Tracked and reported food intake and output, alerting medical staff to significant changes.
- Recorded resident behavior and symptoms to support nursing assessments and care planning.
- Assisted residents with meals and hydration, ensuring nutritional needs were met.
- Restocked personal hygiene items and maintained cleanliness in resident rooms.
Patient Service Officer
Genesis SleepCare, River City Private Hospital
Brisbane, Australia
11.2016 - 11.2018
- Verified insurance coverage prior to appointments, ensuring patients' financial responsibilities were clear.
- Confirmed scheduled appointments with patients, ensuring accuracy and preparedness for visits.
- Managed patient check-in and check-out processes, facilitating smooth appointment flow and collecting copayments.
Personal Assistant / Receptionist
Medconsultants
Brisbane City, Queensland
11.2014 - 10.2016
- Answered incoming calls and addressed inquiries from patients and medical offices, enhancing communication and service quality.
- Organized executive schedules and coordinated inter-departmental meetings to streamline operations and ensure effective collaboration.
- Prepared documents such as reports, presentations, agendas, and correspondence.
- Compiled weekly progress reports that highlighted key accomplishments, providing insights for team performance and future planning.
Customer Service Officer/Call Centre
BAP Airport Parking
Brisbane City, Queensland
02.2010 - 10.2014
- Answered customer inquiries via telephone, email and face-to-face contact.
- Provided fast, friendly, and knowledgeable service for routine inquiries and resolved service complaints.
- Managed daily operations of the Customer Service Department.
- Collaborated with team members to streamline processes, improving operational efficiency.
Import Sea Freight Officer
DB Schenker Australia Pty ltd
Brisbane City, Queensland
01.2009 - 02.2010
- Managed daily operations and logistics for freight transportation.
- Coordinated with clients to achieve on-time and accurate deliveries, enhancing customer satisfaction.
- Collaborated with cross-functional teams to efficiently resolve operational issues, minimizing disruptions.
- Utilized warehouse management systems to track shipments and inventory, ensuring streamlined logistics.
- Coordinated cross-departmental projects to achieve company objectives.
- Trained new staff on company policies and safety protocols.
- Ensured the security and confidentiality of sensitive information.
Skills
- Customer service orientation
- Detail-oriented accuracy
- Time management and reliability
- Teamwork communication
- High-pressure experience
- Strict compliance adherence
- Regulatory compliance
- Workplace safety commitment
- Work ethic enhancement
- Friendly positive attitude
Certification
Certificate III in Individual Support Work (Aged Care and Nursing)
Tickets & Certification
- Standard 11 (Surface)
- Rigid Haul Truck - Statement of Attainment
- Driver's License - (Manual/Open)
- Provide First Aid & CPR
- Valid Police Clearence
Affiliations
Star Achiever - Quality & Compliance
Peer Recognition Award
Ongoing Improvement Award
Peer Recognition Award
Ongoing Improvement Award
References
Jordan Crothers
I-MED Team Leader
0406-060-990
jmc199069@gmail.com
Tania Porter
CPSM Care
Amber Batten
Supervisor at DB Schenker
Timeline
Contact Centre Agent
I-MED Radiology
06.2021 - Current
Individual Support Worker (AIN/EN
Lodges on George CPSM CARE
11.2018 - 06.2021
Patient Service Officer
Genesis SleepCare, River City Private Hospital
11.2016 - 11.2018
Personal Assistant / Receptionist
Medconsultants
11.2014 - 10.2016
Customer Service Officer/Call Centre
BAP Airport Parking
02.2010 - 10.2014
Import Sea Freight Officer
DB Schenker Australia Pty ltd
01.2009 - 02.2010