Summary
Overview
Work History
Education
Skills
Timeline
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Taleea Bartholomew

Sydney,NSW

Summary

With more than 12 years of experience providing exceptional customer service over a range of industries such as banking and financial services, sales and events, I have proven I am a hard working and self motivated individual capable of handling multiple projects simultaneously with a high degree of accuracy.

My passion lies in people, performance and progress. By utilizing my strong communication skills and outgoing, energetic personality, it ensures both clients and colleagues expectations are not only managed but exceeded.

I am a valuable asset to your team as I thrive in fast-paced, ever-changing environments and pride myself on attention to detail and problem solving to overcome any objections.

Overview

7
7
years of professional experience

Work History

Telemarketer

Chase Edwards & Associates
Bundall, QLD
09.2021 - 04.2022
  • Relaxed, confident telephone manner, and strong communication, negotiation and persuasion skills
  • Cold calling people, making bookings and accurately gathering important personal and financial information needed for appointment

Solutions Representative

Virgin Money Home Loans
Varsity Lakes, QLD
07.2020 - 06.2021
  • Gained clients' trust and built prosperous relationships for future business dealings
  • Recognized by management for providing exceptional customer service and de-escalating situations with unsatisfied clients'
  • Monitored technology standards and user requirements to assist proposal, project and deployment launches

Customer Care Representative

Bank of Queensland (BOQ)
Varsity Lakes, QLD
04.2019 - 07.2020
  • Managed customer expectations by identifying/clarifying needs, then recommending solutions in busy call-centre environment
  • Trained new employees on bank processes and policies to promote efficiency and productivity team-wide

New Vehicle Sales Executive

Toyota
Tweed Heads, NSW
11.2018 - 04.2019
  • Top sales performer, consistently exceeded weekly and monthly targets and KPI's set by dealership owner
  • Accurate product and promotional knowledge
  • Finalized documentation for contracts, purchase receipts and dealer files

Events Team Member

Mountainscape Events
Banff, Canada
05.2017 - 04.2018
  • Set up major conferences, corporate events, galas and weddings
  • Worked alongside the Creative Director, Senior Event Designers and Event Intern to bring clients' imaginative, creative visions to life

Branch Customer Service Manager

BOQ
Gympie, QLD
12.2013 - 12.2016
  • Interviewed and hired quality-focused customer service representatives.
  • Trained team members in all areas from industry changes, regulations, retention measures and compliance
  • Ran daily meetings to understand areas of focus and to positively highlight staff success stories and wins

Education

Certificate II in Business (BSB20107) -

National Careers Institute

Certificate III in Financial Services (FNS30115) -

National Careers Institute

Skills

Coaching and up-skilling of staff to reach their full potential

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Timeline

Telemarketer

Chase Edwards & Associates
09.2021 - 04.2022

Solutions Representative

Virgin Money Home Loans
07.2020 - 06.2021

Customer Care Representative

Bank of Queensland (BOQ)
04.2019 - 07.2020

New Vehicle Sales Executive

Toyota
11.2018 - 04.2019

Events Team Member

Mountainscape Events
05.2017 - 04.2018

Branch Customer Service Manager

BOQ
12.2013 - 12.2016

Certificate II in Business (BSB20107) -

National Careers Institute

Certificate III in Financial Services (FNS30115) -

National Careers Institute
Taleea Bartholomew