Taleesha Davis
Swan Hill,VIC
Summary
Friendly and caring personality Experienced at working in a team environment Hard working Efficient Highly motivated Professional Enthusiastic Customer Service Cashier with experience developing effective methods of service delivery. Supports company values and prioritizes tasks to meet consumer needs. Possesses good public relations and communication skills to promote repeat business opportunities.
Overview
16
16
years of professional experience
Work History
Retail Customer Service Office
Huntly Post Office (Saturday Casual)
Bendigo, Victoria
07.2016 - 07.2024
- Customer service/cash handling/accounts
- Data entry
- Opening and closing business
- All task as per Australia Post Procedures
- Trained new employees on proper customer service techniques.
- Processed cash register transactions quickly and accurately.
- Assisted customers in locating products within the store.
- Answered phones promptly and directed calls appropriately when necessary.
- Greeted customers, answered inquiries and provided information about products.
- Operated point-of-sale systems to process payments from customers using cash or credit cards.
- Provided customer service to all patrons, including resolving complaints or issues.
- Consistently met performance goals set by management team.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Provided assistance to customers in locating missing parcels and packages.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Ensured that customer service areas were kept clean at all times according to safety standards.
Business Administrator
Kilter Rural
Bendigo, VIC
09.2016 - 11.2017
- Customer service
- Provide support to the manager of finance
- General administration tasks, such as photocopying, scanning, faxing, printing and emails
- Accounts payable/Accounts receivable
- Bank reconciliation
- Banking
- Reconciling reports
- Data entry
- Experience in training new staff
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Ensured efficient operation of office equipment such as printers, copiers and fax machines.
- Managed incoming calls while providing information or transferring callers to appropriate personnel.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed invoices for payment using accounting software applications.
- Performed administrative tasks such as filing documents, updating databases, preparing reports and responding to inquiries.
- Reconciled discrepancies between bank statements and internal accounting records.
- Prepared monthly financial statements for review by senior management team members.
- Reviewed and reconciled accounts payable and receivable records.
- Provided assistance with training new staff members on job duties or tasks.
Retail Customer Service Officer
Bendigo South Post Office
Bendigo, VIC
05.2015 - 07.2016
- Assisting the Owner/Manager with operational tasks
- Customer service/cash handling/accounts
- Data entry
- Opening and closing business
- Providing customer financial services as per Australia Post
- Banking/Armguard
- All tasks relating to postage of parcels and letters including ID verification
- Receive and audit parcels
- Stock control and ordering
- Financial audit and balance of Australia Post Terminals
- Answering phone and admin tasks
- Answered phones promptly and directed calls appropriately when necessary.
- Performed opening and closing procedures for the store each day.
- Operated point-of-sale systems to process payments from customers using cash or credit cards.
- Ensured proper cash handling procedures were followed at all times.
- Performed cash handling duties accurately and efficiently.
- Accepted payment for postal items, postage stamps, money orders, and other postal transactions.
- Sorted and prepared outgoing mail for delivery to post office boxes, street addresses, or international destinations.
- Assisted customers with inquiries regarding postal regulations and procedures.
- Handled customer service inquiries in an efficient manner while providing excellent customer service.
- Assisted with inventory management and stock control duties.
Retail Customer Service Officer
Bendigo Business Hub
Bendigo
01.2015 - 12.2015
- All Australia Post Tasks as above
- Shift relief
- Data entry and processing
Retail Customer Service Officer/Box Sorter
Bendigo Central Post Office
Bendigo
01.2014 - 12.2015
- All tasks as above
- Processing passports and working with children applications
- Mail sorting
- Assisting with self-serve machines
Game Advisor
EB Games
Swan Hill
01.2013 - 12.2014
- Customer service
- Organise game release
- Stock control/stock take
- Computer skills
- Shop display
Retail Customer Service Officer
Swan Hill Post Office
Swan Hill
01.2011 - 12.2014
- Completing Certificate 2 in Retail Services
- Onsite training with Australia Post
- Data entry and processing
- Planning and prioritising
- Stock taking
Crew Member
McDonalds
Swan Hill, VIC
01.2012 - 12.2012
- Customer service
- Cash handling
- Food handling
- Cleaning duties
- Planning and prioritising
- Followed health safety guidelines for food handling and sanitation regulations.
- Conducted regular cleaning duties such as sweeping floors and dusting surfaces.
- Conducted routine cleaning duties inside coaches periodically throughout day-to-day operations.
- Performed daily cleaning duties such as mopping floors, dusting surfaces.
- Performed daily cleaning duties such as washing dishes, wiping counters.
- Took food and beverage orders accurately, ensuring special dietary needs were met.
- Trained new employees to perform duties.
- Maintained polite and professional demeanor to patrons to encourage inquiries and order placements.
- Checked temperatures of freezers, refrigerators and heating equipment to ensure proper functioning.
- Operated dishwashing machines safely and efficiently.
- Assisted in the preparation of food items according to recipes and instructions.
- Followed food safety regulations pertaining to sanitation, food handling and storage.
- Followed recipes and customer requests to prepare meals.
- Operated cash register to process cash, check, and credit card transactions.
Team Member
KFC Restaurant
Swan Hill
01.2009 - 12.2010
- Customer service
- Stock taking
- Food handling
- Cash handling
Education
Completed Year 12 -
Swan Hill College
01.2012
Completed Cert 3 Community Services -
01.2011
Completed Cert 2 Community Services -
01.2010
Completed Cert 2 Retail Services -
Skills
- Store maintenance
- Customer Complaint Resolution
- Strong interpersonal skills
- Sales Promotions
- Professional Appearance
- Point of sale operations
- Opening and closing duties
- Financial Reporting
- Good communication skills
- Strong computer skills
- Professional communication skills
- Order Fulfillment
- Inventory Tracking
Employmentduties
- Kilter Rural Bendigo, Customer service, Provide support to the manager of finance, General administration tasks, such as photocopying, scanning, faxing, printing and emails, Accounts payable/Accounts receivable, Bank reconciliation, Banking, Reconciling reports, Data entry, Experience in training new staff
- Huntly Post Office, Customer service/cash handling/accounts, Data entry, Opening and closing business, All task as per Australia Post Procedures
- Post Office (Bendigo South), Assisting the Owner/Manager with operational tasks, Customer service/cash handling/accounts, Data entry, Opening and closing business, Providing customer financial services as per Australia Post, Banking/Armguard, All tasks relating to postage of parcels and letters including ID verification, Receive and audit parcels, Stock control and ordering, Financial audit and balance of Australia Post Terminals, Answering phone and admin tasks
- Bendigo Central Post Office, All tasks as above, Processing passports and working with children applications, Mail sorting, Assisting with self-serve machines
- Business Hub Bendigo, All Australia Post Tasks as above, Shift relief, Data entry and processing
- Swan Hill Post Office, Completing Certificate 2 in Retail Services, Onsite training with Australia Post, Data entry and processing, Planning and prioritising, Stock taking
- McDonalds Swan Hill, Customer service, Cash handling, Food handling, Cleaning duties, Planning and prioritising
- EB Games Swan Hill, Customer service, Organise game release, Stock control/stock take, Computer skills, Shop display
- KFC Swan Hill, Customer service, Stock taking, Food handling, Cash handling
Attributes
- Friendly and caring personality
- Experienced at working in a team environment
- Hard working
- Efficient
- Highly motivated
- Professional
Personal Information
Date of Birth: 12/29/94
References
- Etna Aggenbach, Previous Supervisor at Kilter Rural Bendigo, 0456 791 004
- Leigh Oates, Character reference, 0427 432 738
- Joy Graham/Donna Ketterer, Bendigo Central Post Office, 03 5434 9520
- Peter Warburton/Mark Haeuslar, Swan Hill Post Office, 03 5036 5550
Hobbies and Interests
- Spending time with family and friends
- Health and fitness
- Music
Timeline
Business Administrator
Kilter Rural
09.2016 - 11.2017
Retail Customer Service Office
Huntly Post Office (Saturday Casual)
07.2016 - 07.2024
Retail Customer Service Officer
Bendigo South Post Office
05.2015 - 07.2016
Retail Customer Service Officer
Bendigo Business Hub
01.2015 - 12.2015
Retail Customer Service Officer/Box Sorter
Bendigo Central Post Office
01.2014 - 12.2015
Game Advisor
EB Games
01.2013 - 12.2014
Crew Member
McDonalds
01.2012 - 12.2012
Retail Customer Service Officer
Swan Hill Post Office
01.2011 - 12.2014
Team Member
KFC Restaurant
01.2009 - 12.2010
Completed Year 12 -
Swan Hill College
Completed Cert 3 Community Services -
Completed Cert 2 Community Services -
Completed Cert 2 Retail Services -
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