An accomplish administrative professional with extensive experience in supporting business operations and driving positive business outcomes. Passionate about collaborating with others and develops strong interpersonal relationships with clients, colleagues, and managers. Demonstrates a meticulous attention to detail and a commitment to providing high-quality work. Exceptional planning and organizing skills and confidently manages competing demands with ease. A clear and engaging communicator who enjoys being able to connect with people from various backgrounds and deliver exceptional service in doing so.
Overview
22
22
years of professional experience
Work History
Administration Officer
MADEC - Harvest Trail Information Service/AGMOVE
11.2021 - Current
Streamlined office processes by implementing efficient administrative systems and procedures.
Enhanced overall office productivity through effective staff management and coordination of daily tasks.
Contributed to successful projects by providing essential administrative support and resource management.
Ensured compliance with industry regulations by maintaining up-to-date knowledge of requirements and monitoring adherence to guidelines.
Facilitated cross-functional collaboration by acting as a liaison between departments for task coordination and information sharing.
Boosted employee morale by addressing concerns promptly and fostering a positive work environment.
Managed files and records for clients and adhered to safety procedures to prevent breaches and data misuse.
Set priorities and problem-solved workflow issues to maintain rapport with customers and managers.
Reduced expenses by negotiating with vendors for cost-effective supply contracts and services.
Maintained accurate records, ensuring timely processing of invoices, payments, and financial reports.
Provided exceptional support to the executive team by managing schedules, coordinating travel plans, and organizing meetings.
Improved communication within the organization through regular updates on policies, procedures, and key events.
Assisted in achieving company objectives through active participation in strategic planning sessions and goal setting initiatives.
Spearheaded process improvements that led to reduced operational costs while maintaining high-quality service delivery standards.
Cultivated strong professional relationships with external stakeholders such as clients, suppliers, partners, or regulatory bodies.
Promoted a culture of continuous improvement by regularly reviewing current practices and identifying opportunities for enhancement.
Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Prepared agendas and took notes at meetings to archive proceedings.
Scheduled office meetings and client appointments for staff teams.
Created and maintained databases to track and record customer data.
Ordered and distributed office supplies while adhering to fixed office budget.
Managed sensitive data securely by establishing strict access controls and implementing proper storage protocols.
Prepared reports to assist business leaders with key decision making and strategic operational planning.
Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
Performed wide-ranging administrative, financial and service-related functions.
FACILITY ADMINISTRATION SUPPORT
Australian Garlic Producers
01.2019 - 01.2021
Provide comprehensive administrative support across multiple business units
Develop and update Standard Operational Procedures
Provide quality assurance reporting and support to achieve compliance
Prepare and distribute a range of reports including costing, final inspection sheets, production batch audits and production outcomes
Manage production batches on Ironbark including creating labels for all batch outputs, checking and reconciling batch outputs, tip sheets, inputs and outputs
Provide general human resources support including timesheet management, attendance, and onboarding of new hires
Support logistics planning, coordination, and administration
Actively contribute to enhancing technology, workflows, and systems
Perform a range of other general administrative tasks as required.
Ensured compliance with company policies and industry regulations by maintaining up-to-date records for audits or inspections purposes.
Monitored facility usage while adhering safety guidelines; coordinated maintenance requests when necessary.
Entered and maintained departmental records in company database.
Followed detailed directions from management to complete daily paperwork and computer data entry.
Increased profitability and productivity by minimizing downtime and streamlining quality control procedures.
Harvest Logistic Officer
Australian Garlic Producers
11.2019 - 10.2021
Coordinated cross-functional teams to address complex issues, leading to more efficient problem-solving processes.
Devised and implemented processes and procedures to streamline operations.
Frequently inspected production area to verify proper equipment operation.
Spearheaded successful projects from conception through completion, showcasing strong project management abilities.
Utilized data-driven decision-making techniques to inform strategic planning processes and measure progress towards goals.
Mitigated potential risks by proactively identifying potential issues and implementing appropriate countermeasures or contingency plans as needed.
Optimized resource utilization by reallocating personnel based on workload assessment resulting in balanced workload distribution among the team members.
Mentored junior staff members, helping them develop their skills and advance in their careers.
Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
Collected, arranged, and input information into database system.
Helped meet changing demands by recommending improvements to business systems or procedures.
Created and managed project plans, timelines and budgets.
Maintained database systems to track and analyze operational data.
Observed packing operations to verify conformance to specifications.
Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
ADMINISTRATOR
Black Knight Company
01.2009 - 01.2019
Managed all administration and governance for a horticultural company
Oversee reception activities and triage of incoming enquiries via multiple channels, ensuring customer requests are responded to promptly
Provided high-quality and supportive leadership to a team of staff and coached them to deliver positive business outcomes
Developed and nurtured key internal and external relationships to shore up the supply chain and meet KPI’s
Designed and implemented company policies to achieve internal compliance and organisational sustainability, aligned to workplace legislation
Collaborated with the Finance team to ensure accurate recording of contractor timesheets, pay slips, TFN declaration forms and superannuation obligations in accordance with legislation and accounting standards
Manage the end-to-end HR function including recruitment, selection, workflow coordination, mediation, transport scheduling and training
Implemented digital communications strategies to improve brand awareness
Created and delivered staff training programs.
SECRETARIAT OF THE PACIFIC COMMUNITY
Educational Quality and Assessment Programme
01.2005 - 01.2006
Delivered high-quality and timely secretariat support for the Pacific region’s official body governing education quality
Engaged with key stakeholders including education officers from 15 Pacific countries, the Australian Council for Educational Research, New Zealand Qualifications Authority and UNECO to support enhanced numeracy and literacy across the region
Drove the development, publishing and distribution of examination materials to schools across the region, often to tight deadlines
Prepared a range of correspondence for issuing to internal and external stakeholders
Managed and assessed examination paper development
Maintained a variety of sensitive records on a digitized filing system
Liaised with schools to ensure on time delivery of examination documentation.
ADMINISTRATOR
Investment Fiji
01.2002 - 01.2004
Delivered excellent customer service both face-to-face and over the phone to enhance the client experience and raise brand awareness
Coordinated corporate travel including booking of accommodation
Provided comprehensive executive support including meeting agenda facilitation, minute taking and following up action items
Assisted with events management including securing venues and catering
Compiled and presented monthly reports of staff phone usage to support current state accountability and financial sustainability
Supported a range of operational activities through the provision of high-quality administrative support
Responded to customer and stakeholder requests promptly and professionally, including last-minute and urgent matters.
Education
DIPLOMA IN LEADERSHIP AND MANAGEMENT -
SUNITAFE
CERTIFICATE III IN BUSINESS AND CERTIFICATE II IN BUSINESS ADMINISTRATION -
TAFE
12.2011
CERTIFICATE II I ACCESS TO NURSING -
TAFE
12.2008
CERTIFICATE IN BUSINESS (SECRETARIAL) -
Fiji Institute of Technology
12.2000
HIGHER SCHOOL CERTIFICATE -
Suva Muslim College
12.1998
Skills
Documentation and control
Policy and procedure modification
Workflow Planning
Database Administration
Records Management
Attention to Detail
Organizational Skills
Conflict Resolution
Software Proficiency
Adaptability and Flexibility
Time Management
Customer Service
Effective Communication
Data Entry
Social Media Management
Accomplishments
Established enhanced HR practices, resulting in a mature and sustainable corporate network
Developed and implemented a staff retention process aligned to risk management methodologies that has supported the retention of quality staff, reduced onboarding costs and eliminated the use of labour hire companies
Timeline
Administration Officer
MADEC - Harvest Trail Information Service/AGMOVE
11.2021 - Current
Harvest Logistic Officer
Australian Garlic Producers
11.2019 - 10.2021
FACILITY ADMINISTRATION SUPPORT
Australian Garlic Producers
01.2019 - 01.2021
ADMINISTRATOR
Black Knight Company
01.2009 - 01.2019
SECRETARIAT OF THE PACIFIC COMMUNITY
Educational Quality and Assessment Programme
01.2005 - 01.2006
ADMINISTRATOR
Investment Fiji
01.2002 - 01.2004
DIPLOMA IN LEADERSHIP AND MANAGEMENT -
SUNITAFE
CERTIFICATE III IN BUSINESS AND CERTIFICATE II IN BUSINESS ADMINISTRATION -