Taleylin Cook
Mitchelton,QLD
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Call Center Operator
Clever contacts
05.2023 - Current
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
- Updated customer accounts, addresses and contact information within call management databases.
- Raised awareness and attracted donors through marketing campaigns.
- Coordinated with prospective donors to receive corporate sponsorships and initiate matching gift campaigns to achieve funding goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Understood and followed oral and written directions.
- Identified needs of customers promptly and efficiently.
Educator Trainer
Seedlings Early Learning Center
10.2023 - 04.2024
- Participated in ongoing training and professional development opportunities to enhance knowledge of best practices for childcare settings.
- Assisted in maintaining a clean and orderly classroom environment, ensuring compliance with health and safety regulations while supporting an optimal learning space for students.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Assisted lead teacher with snack time, arts and crafts and putting children down for naps.
- Communicated regularly with parents about daily activities and behaviors.
- Served as a reliable source of support for lead teacher during times of absence or need for additional assistance in the classroom.
- Engaged with children on individual basis to build positive relationships and promote learning.
- Established strong relationships with parents through regular communication, fostering trust and collaboration for their child''s development.
CREW MEMBERS
McDonald's I
03.2016 - 08.2022
- Provided excellent customer service by greeting customers and meeting quality expectations
- Took orders, prepared meals and collected payments
- Kept food preparation area, equipment and utensils clean and sanitary
- Worked front counter, drive-thru, back area and truck
- Collaborated with team members to complete orders
- Worked well with teammates and accepted coaching from management team
- Kept drawer balanced by accurately processing cash, credit and debit
- Payments
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
Education
Gordonvale State High School
Gordonvale, QLD01.2013
Skills
- Stocking and Replenishing
- Making high quality coffee
- Verbal and Written Communicatio
- Order Delivery Practice
- Food Preparation and Safety
- Health and Safety Compliance
- Call Center Operations
- Issue and Complaint Resolution
- Calm and Professional Under Pressure
- Customer Service
- Multitasking and Prioritization
- Courteous with Strong Service Mindset
- Understanding Customer
- Patience and Empathy
- Age-Appropriate Activities
- Early Childhood Education
- Hygiene practices
- Positive Reinforcement
- CPR training
- Cleaning and sanitation
- Strong Work Ethic
- CPR and First Aid
- Loves children
- Positive Role Model
- Training in food handling preparation
- Parent Communication
Certification
Certificate 3 in retail services
Working towards certification 3 in early childhood education
Timeline
Educator Trainer
Seedlings Early Learning Center
10.2023 - 04.2024
Call Center Operator
Clever contacts
05.2023 - Current
CREW MEMBERS
McDonald's I
03.2016 - 08.2022
Gordonvale State High School
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