Tali Morrissey
Adelaide,SA
Summary
A motivated and self-driven administrative professional with over ten years experience. Quick to learn and develop new skills, I enjoy working in a supportive team environment, and bring an approachable leadership style of management.
Overview
11
11
years of professional experience
Work History
Senior Administrator - People & Culture
Hallett Group
05.2023 - Current
- Provide prompt and efficient administrative support to the HR General Manager, CEO and CFO.
- Provide support and general HR advice to middle and frontline managers across all 14 Hallett Group businesses.
- Manage the onboarding process for all new employees to the Hallett Group businesses including generating and issuing contracts through Employment Hero.
- Interpret Awards and Enterprise agreements for multiple employees across all Hallett Group businesses.
- Strive for company wide compliance by ensuring all employees complete induction material and acknowledge company policy documents prior to commencing employment.
- Implement cost saving strategies and processes to ensure traceability on purchases and spending.
- Confidentially handle sensitive company and employee information.
- Manage front of house reception staff and oversee reception administrative tasks.
- Create new documents and policies to improve company wide compliance and efficiency.
Account Coordinator
Detmold Medical
11.2022 - 05.2023
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
- Liaised with internal teams to facilitate proper pre-and post-sales service.
- Handled client correspondence and tracked records to foster office efficiency.
- Performed research to collect and record industry data.
- Resolved customer problems and complaints.
- Managed multiple tasks and met time-sensitive deadlines.
Client Care and Reception Team Leader
Superannuation Advice Australia
11.2021 - 11.2022
- Mentored and guided employees to foster proper completion of assigned duties.
- Implemented new working processes to deliver multiple improvements.
- Demonstrated knowledge of company mission and goals and mentored employees in reaching objectives aligned with company core values.
- Delegated tasks to staff members and monitored daily workload of the team
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to executive office.
- Conducted weekly meetings with the department and monthly performance appraisals.
- Implemented performance improvement plans where required and offered support to team members and higher management where required to ensure the best outcomes for the business and the wellbeing of the individual employees.
Administrative Assistant
Superannuation Advice Australia
04.2021 - 11.2021
- Managing newly on-boarded clients to ensure that their account and profile's are correctly set up
- Liaising with other departments within the business to ensure they are kept up to date with the progress of client's
- Demonstrating a high attention to detail during each stage of the process to ensure client's personal and sensitive information is handled in a confidential manner
- Managed Access databases converting complex data into easy-to-interpret data.
- Maintaining client files, records of client interactions, client notes, and other information.
- Performing other duties as required and provided service in accordance with established operating procedures and company policies.
- Answered constant flow of customer calls with minimal wait times.
- Investigated and resolved customer inquiries and complaints quickly.
Membership Consultant
My Fitness Club
06.2020 - 04.2021
- Meet and greet current and prospective members enthusiastically and conduct sales tours of the club to showcase facilities.
- Actively promote the club whilst generating leads through new members, existing members and the community.
- Promote health and wellbeing to potential and current members.
- Meet and exceed prescribed sales targets on a daily, weekly and monthly basis.
- Ensure customers personal information remains confidential and compliance with privacy policies is maintained.
NBN Sales Manager
Telstra Kiosk Ocean Grove
11.2017 - 03.2020
- Manage NBN Sales and provide customers with professional and reliable service
- Provide prompt follow up service in a timely manner
- Grow and promote the business in the local area to build rapport with customers and other local business'
- Attend and conduct regular team meetings to ensure all staff are aware of changes within Telstra and the business
- Train and up skill staff members in a friendly and professional manner
- Ensure weekly and monthly sales targets and KPI's are achieved by myself and staff members
Administrator/Marketing Assistant
Telstra Store Warrnambool
03.2017 - 11.2017
- Contacted residential and business customers upon their request to inform them of newly available Telstra offers and services
- Acted as a point of contact for current and prospective Telstra NBN customers
- Processed customer NBN orders and followed up on information as required
- Coordinated social media posts for each store including taking regular marketing photos in stores
- Communicated with local councils to organise NBN information days in regional areas of South West Victoria
- Completed other administrative tasks as requested by HR and management
Business Solution Specialist
Telstra Business Centre Northern Territory
02.2016 - 12.2016
- Liaised with business customers to establish their telecommunication needs and tailored a solution to best suit their business
- Offered a high level of professional customer service both face to face and via phone
- Responded to customer's in a timely manner to establish rapport and achieve repeat business
- Met and exceed weekly sales targets and KPI's
- Positively promoted the business and the Telstra brand
Customer Sales Representative
Telstra Store
05.2014 - 11.2015
- Maintained a professional and honest customer service whilst meeting and exceeding monthly sales targets and KPI's
- Supported colleagues and management with work duties as requested
- Attended regular team meetings and training to up skill on products and new offers
- Built rapport with a variety of customers and positively promoted the business
Administration Manager/Group Fitness Instructor
U2 Fitness Centre
09.2012 - 08.2013
- General administration duties including greeting new and prospective clients
- Answered phone calls, responded to emails and pursued membership sales
- Maintained financial accuracy by collecting deposits, fees and payments, processing changes and issuing receipts
- Coordinated group fitness class timetables to accommodate staff and members
- Maintained and regularly updated the gym's website and social media pages as well as presenting members with monthly email newsletters
- Choreographed and instructed group fitness classes
- Inducted new clients into the gym and conducted their initial health and fitness assessment
Education
RG146 -
Kaplan Professional
07.2022
Certificate III Fitness -
Australian Fitness Academy
04.2021
Traffic Control Management Certificate -
-
11.2018
Certificate II in First Aid -
-
06.2017
Certificate IV in Customer Contact -
-
09.2015
Victorian Certificate of Education -
Emmanuel College
Warrnambool11.2011
Victorian Responsible Serving of Alcohol -
-
11.2011
Skills
- Strong communication skills
- Independent
- Quick learner and can easily adapt to difficult situations
- Team player
- Strong work ethic
- Resilient
- High attention to detail
- Assertive
- Empathetic
- Excellent conflict resolution skills
- Strong leadership skills
References
Head of Department - Client Operations
Superannuation Advice Australia
Katie Porter
0401 879 929
Timeline
Senior Administrator - People & Culture
Hallett Group
05.2023 - Current
Account Coordinator
Detmold Medical
11.2022 - 05.2023
Client Care and Reception Team Leader
Superannuation Advice Australia
11.2021 - 11.2022
Administrative Assistant
Superannuation Advice Australia
04.2021 - 11.2021
Membership Consultant
My Fitness Club
06.2020 - 04.2021
NBN Sales Manager
Telstra Kiosk Ocean Grove
11.2017 - 03.2020
Administrator/Marketing Assistant
Telstra Store Warrnambool
03.2017 - 11.2017
Business Solution Specialist
Telstra Business Centre Northern Territory
02.2016 - 12.2016
Customer Sales Representative
Telstra Store
05.2014 - 11.2015
Administration Manager/Group Fitness Instructor
U2 Fitness Centre
09.2012 - 08.2013
RG146 -
Kaplan Professional
Certificate III Fitness -
Australian Fitness Academy
Traffic Control Management Certificate -
-
Certificate II in First Aid -
-
Certificate IV in Customer Contact -
-
Victorian Certificate of Education -
Emmanuel College
Victorian Responsible Serving of Alcohol -
-
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