Tali Sina
New Beith,QLD
Summary
Proven leader and problem-solver,with 3+ Years in customer service at Ministry of Social Development. Excelled in high-stress scenarios, demonstrating exceptional teamwork and leadership, significantly improving customer satisfaction and safety standards.
Ive worked as a pick packer 4+ years, My first year learned and obtained my forklift licences. Fast leaner and very easy to teach.
While working in the day, during nights I work as a Security Guard for concerts, events, clubs/bars, Skills Crowd control, interacting with customers, deescalating altercations ,keeping everyone and site safe and Time management.. While on work would be on my feet for Up to 8-12 hours depending on Operation.
Overview
1
1
Certification
Work History
Customer Service Representative
Ministry of Social Development
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Picker Packer
Resene Paints
- Enhanced order accuracy by carefully picking and packing items per customer specifications.
- Printed labels, packaged boxes, and loaded into outbound containers.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Security Officer
Alexander Associates International
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
Skills
- Customer Service
- Team work
- Leadership
- Fit / Strong
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
Full Drivers License
Nz Forklift License
Nz Security License
Nz First Aid Certificate
Timeline
Customer Service Representative
Ministry of Social Development
Picker Packer
Resene Paints
Security Officer
Alexander Associates International
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