Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Talia Curtin

Hospitality & Customer Service
Mitchell Park,VIC

Summary

Dynamic customer service professional with a strong ability to resolve complex issues while fostering positive experiences. Expertise in food service operations ensures consistent delivery of high-quality meals and exceptional customer satisfaction, supported by a proven track record in maintaining rigorous food preparation and safety standards. Recognized for collaboration and reliability in fast-paced environments, complemented by robust skills in food safety protocols and efficient service delivery. Committed to enhancing team performance through adaptability and effective communication.

Overview

11
11
years of professional experience
4
4
Certifications

Work History

Food Service Worker

Golden Wishbone
01.2025 - Current
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Collaborated with staff to ensure timely and accurate order fulfillment.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.

Customer Service & Food Preparation

Charcoal Chicken
08.2022 - 12.2024
  • Self-motivated, with a strong sense of personal responsibility.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Worked effectively in fast-paced environments.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Maintaining safe food preparation
  • Taking and fulfilling multiple orders in a timely manner

COUNTER ASSISTANCE/FRONT OF HOUSE

Morphett Fish & Chicken
08.2019 - 04.2022
  • Maintain Safe Food Handling Practices, including OHS standards at all times.
  • Ensure food preparation areas, cooking surfaces and sterilised daily
  • Take food and drink orders, processing transactions and safe money handling
  • Maintaining stock levels, receiving and unpacking goods.
  • fulfill orders according to guidlines, and within set timeframe whilst working on multiple orders simultaniousely.
  • Maintaining safe food storage in a temperature-controlled environment.
  • Experience preparing and packing UBER/Deliveroo orders
  • Safe use of all equipment including deep fryers and grill areas.
  • Working in hot conditions for extended periods of time

FRONT OF HOUSE/CUSTOMER SERVICE ASSISTANT

Tasty Bakehouse
05.2016 - 06.2019
  • Barista expertise
  • Pastry and Dessert Creation
  • Preparing, slicing, wrapping customer requests
  • Enforce cleanliness and safety regulations for food preparation areas.
  • detecting quality assurance problems concerning food items
  • Store opening and closing procedures
  • Banking

CUSTOMER SERVICE/WAREHOUSE

Skala Bakery
01.2015 - 05.2016
  • Maintained safety compliance consistently by implementing correct procedures for carton cutter, ladders, and trolleys.
  • Optimal presentation and store standards to drive sales.
  • Executing pricing strategies, promotional campaigns & marketing plans.
  • Inventory management encompassing ordering, cutting, packing, weighing, and display.
  • Exemplary customer service standards established
  • Managed quality and safety tasks encompassing receipt, inspection, and storage of products alongside maintenance of date and rotation protocols.

Education

High School Diploma -

St Johns College
Whyalla, Australia
04.2001 -

Skills

  • Positive Attitude

  • On-Site COVID19 Marshall

  • Attention to Detail

  • Organization Skills

  • Ability to prioritize

Multitasking

Food and safety standards

Cleaning and sanitation

Flexible schedule

Cash register operation

Fast-paced environment

Grilling

Working with diverse people

Strong communication skills

Food quality assessment

Order taking accuracy

Professional appearance maintenance

Food service equipment maintenance

Certification

COVID19 Marshall Certificate 2021-Current

Timeline

Food Service Worker

Golden Wishbone
01.2025 - Current

Customer Service & Food Preparation

Charcoal Chicken
08.2022 - 12.2024

COUNTER ASSISTANCE/FRONT OF HOUSE

Morphett Fish & Chicken
08.2019 - 04.2022

FRONT OF HOUSE/CUSTOMER SERVICE ASSISTANT

Tasty Bakehouse
05.2016 - 06.2019

CUSTOMER SERVICE/WAREHOUSE

Skala Bakery
01.2015 - 05.2016

High School Diploma -

St Johns College
04.2001 -
Talia CurtinHospitality & Customer Service