Talia Curtin
Hospitality & Customer Service
Mitchell Park,VIC
Summary
Dynamic customer service professional with a strong ability to resolve complex issues while fostering positive experiences. Expertise in food service operations ensures consistent delivery of high-quality meals and exceptional customer satisfaction, supported by a proven track record in maintaining rigorous food preparation and safety standards. Recognized for collaboration and reliability in fast-paced environments, complemented by robust skills in food safety protocols and efficient service delivery. Committed to enhancing team performance through adaptability and effective communication.
Overview
11
11
years of professional experience
4
4
Certifications
Work History
Food Service Worker
Golden Wishbone
01.2025 - Current
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Collaborated with staff to ensure timely and accurate order fulfillment.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Operated cash register accurately, managing transactions efficiently while providing excellent customer service.
- Promoted a positive work environment through effective communication with colleagues and supervisors.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Customer Service & Food Preparation
Charcoal Chicken
08.2022 - 12.2024
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Worked effectively in fast-paced environments.
- Worked flexible hours across night, weekend, and holiday shifts.
- Maintaining safe food preparation
- Taking and fulfilling multiple orders in a timely manner
COUNTER ASSISTANCE/FRONT OF HOUSE
Morphett Fish & Chicken
08.2019 - 04.2022
- Maintain Safe Food Handling Practices, including OHS standards at all times.
- Ensure food preparation areas, cooking surfaces and sterilised daily
- Take food and drink orders, processing transactions and safe money handling
- Maintaining stock levels, receiving and unpacking goods.
- fulfill orders according to guidlines, and within set timeframe whilst working on multiple orders simultaniousely.
- Maintaining safe food storage in a temperature-controlled environment.
- Experience preparing and packing UBER/Deliveroo orders
- Safe use of all equipment including deep fryers and grill areas.
- Working in hot conditions for extended periods of time
FRONT OF HOUSE/CUSTOMER SERVICE ASSISTANT
Tasty Bakehouse
05.2016 - 06.2019
- Barista expertise
- Pastry and Dessert Creation
- Preparing, slicing, wrapping customer requests
- Enforce cleanliness and safety regulations for food preparation areas.
- detecting quality assurance problems concerning food items
- Store opening and closing procedures
- Banking
CUSTOMER SERVICE/WAREHOUSE
Skala Bakery
01.2015 - 05.2016
- Maintained safety compliance consistently by implementing correct procedures for carton cutter, ladders, and trolleys.
- Optimal presentation and store standards to drive sales.
- Executing pricing strategies, promotional campaigns & marketing plans.
- Inventory management encompassing ordering, cutting, packing, weighing, and display.
- Exemplary customer service standards established
- Managed quality and safety tasks encompassing receipt, inspection, and storage of products alongside maintenance of date and rotation protocols.
Education
High School Diploma -
St Johns College
Whyalla, Australia 04.2001 -
Skills
- Positive Attitude
- On-Site COVID19 Marshall
- Attention to Detail
- Organization Skills
- Ability to prioritize
Multitasking
Food and safety standards
Cleaning and sanitation
Flexible schedule
Cash register operation
Fast-paced environment
Grilling
Working with diverse people
Strong communication skills
Food quality assessment
Order taking accuracy
Professional appearance maintenance
Food service equipment maintenance
Certification
COVID19 Marshall Certificate 2021-Current
Timeline
Food Service Worker
Golden Wishbone
01.2025 - Current
Customer Service & Food Preparation
Charcoal Chicken
08.2022 - 12.2024
COUNTER ASSISTANCE/FRONT OF HOUSE
Morphett Fish & Chicken
08.2019 - 04.2022
FRONT OF HOUSE/CUSTOMER SERVICE ASSISTANT
Tasty Bakehouse
05.2016 - 06.2019
CUSTOMER SERVICE/WAREHOUSE
Skala Bakery
01.2015 - 05.2016
High School Diploma -
St Johns College
04.2001 -