Summary
Overview
Work History
Skills
Timeline
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Talia Daniels

Port Macquarie,NSW

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and product knowledge. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty and good repport. Skilled in training, assisting and mentoring sales and customer service associates with talent for interacting with staff at all levels.

Overview

8
8
years of professional experience

Work History

Sales Representative

JB Hi-Fi
03.2020 - Current
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
  • Maintained up-to-date knowledge of industry products for informed decision-making during client interactions.
  • Trained and mentored new sales representatives.
  • Attended conferences and expos to gain new product knowledge and presented knowledge to other staff members.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
  • Developed tailored solutions in response to unique customer needs.

Restaurant Team Member

Obrien’s Hot Bake
05.2016 - 04.2020
  • Displayed excellent teamwork skills while working alongside fellow team members in a fast-paced environment.
  • Performed opening and closing duties as needed, ensuring the restaurant was prepared for efficient operation each day.
  • Enhanced customer satisfaction by providing efficient and friendly service during busy meal times.
  • Arrived to work in uniform and presentable in appearance to meet restaurant standards.
  • Greeted guests pleasantly and answered menu questions.
  • Handled cash transactions accurately and efficiently, ensuring proper cash handling procedures were followed.
  • Utilized strong communication skills when interacting with guests, coworkers, and management to create a welcoming atmosphere for all parties involved.
  • Restocked condiment dispensers, napkins, silverware and drink machines to prevent shortages.
  • Used cash registers and calculators to prepare bills, accept payments and make change.

Skills

  • Customer Service
  • Customer Relationship Building
  • Product and service knowledge
  • Interpersonal communication skills
  • Upselling and Cross Selling
  • Objection handling
  • Staff Training
  • Sales Development

Timeline

Sales Representative

JB Hi-Fi
03.2020 - Current

Restaurant Team Member

Obrien’s Hot Bake
05.2016 - 04.2020

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Talia Daniels