Summary
Overview
Work History
Education
Skills
References
Timeline
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Talia Lovric

Melbourne

Summary

I am a young, trustworthy and hard working individual with a strong drive to learn and grow. I am a detail-oriented team player with strong organisational skills and attention to detail. I have the ability to handle multiple tasks and projects whilst maintaining deadlines and accuracy. I pride myself in my communication skills and client liaison creating strong and long lasting rapport with both new and returning clients. I have gained many skills during my experience in the work force and am always looking for new ways to adapt and learn more.

Overview

2
2
years of professional experience

Work History

Receptionist/Administrative Assistant

Precision Scaffolding
09.2023 - Current
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Resolved customer problems and complaints.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Answered central telephone system and directed calls accordingly.
  • Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
  • Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
  • Assisted in the planning of office events and meetings, ensuring smooth execution and positive outcomes.
  • Contributed to team success by cross-training in various administrative roles, providing backup support when necessary.

Tyre Specialist

Mobile Tyre Shop
06.2022 - 10.2023
  • Customer Service
  • Inbound/Outbound Calls
  • Scheduling
  • Increased sales revenue through effective upselling of tire-related products and services.
  • Improved customer satisfaction by providing expert advice on tire selection and maintenance.
  • Expanded client base by providing outstanding service that resulted in numerous word-of-mouth referrals from satisfied customers.
  • Sourced tires to meet customer quality and budget needs.
  • Analyzed customer needs to recommend suitable tires for personalized requirements.

Office and Administration

Lovric Building Group
  • Incoming/Outgoing Calls
  • Conducted regular audits to identify areas of improvement and maintain a robust control environment.
  • Managed sensitive data with discretion, ensuring confidentiality and security of information.
  • Supported successful project completion by coordinating resources, tracking progress, and ensuring deadlines were met.
  • Managing Social Media
  • Managing Inquiries

Operations Administration

Bayhill Roofing
  • Managing all new maintenances, Managing pre-existing maintenances, Liaising with Clients, Builders and Tradespeople, Booking/Scheduling tradespeople, Organising material deliveries, Administration of timesheets for tradespeople

Education

Mater Christi College
2019

Implement Traffic Management Plan (RIIWHS302D)

Control Traffic with stop-slow bat (RIIWHS205D)

Certificate 2 and 3 in Community Services at Box Hill Institute
01.2019

Certificate 2 and 3 in Small Business (Ripponlea Institute)
01.2019

Skills

  • Customer Service
  • Communication
  • Time Management
  • Client Liaison
  • Creativity
  • Decision-Making
  • Data Entry
  • Inbound & Outbound Calls
  • Scheduling
  • Calendar Managing
  • Office Management
  • Interpretation Skills

References

  • Upon Request

Timeline

Receptionist/Administrative Assistant

Precision Scaffolding
09.2023 - Current

Tyre Specialist

Mobile Tyre Shop
06.2022 - 10.2023

Office and Administration

Lovric Building Group

Operations Administration

Bayhill Roofing

Mater Christi College

Implement Traffic Management Plan (RIIWHS302D)

Control Traffic with stop-slow bat (RIIWHS205D)

Certificate 2 and 3 in Community Services at Box Hill Institute

Certificate 2 and 3 in Small Business (Ripponlea Institute)

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Talia Lovric