TALIA MCPHELLAMY
Summary
I’m a people-focused professional with a strong background in support work, hospitality, and customer service. I genuinely enjoy helping others feel supported, understood, and welcomed — whether that’s through clear communication, staying calm under pressure, or bringing positive energy to a team. I’m passionate about health, wellness, and personal growth, and I’m now looking for a fresh opportunity where I can keep evolving, contribute meaningfully, and make a great impression on both clients and colleagues.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Partners in Care Co
12.2024 - Current
- Deliver personal care and lifestyle support for clients with disabilities
- Promote independence, dignity, and social inclusion
- Transport clients to appointments and support them in community activities
- Document care activities accurately and ensure compliance with care plans
- Assist with training and onboarding of new staff
Support Worker
Feros Care
02.2023 - Current
- Support clients with day-to-day living and personal care
- Assisting with meals and general cleaning
- Help with appointments, shopping, and community activities
- Build genuine, trusting relationships with clients and their families
- Keep detailed records and help guide new staff
- Assistance with physiotherapy exercises
Support Worker
Living My Way
07.2022 - 02.2023
- Provide care, support and assistance to a client living with a spinal cord injury and related physical disability
- Manual handing (using a hoist and slide board)
- Daily living activities including showering, toileting (bowel therapy and bladder care), personal hygiene, grooming, dressing and undressing
- Exercise including passive stretching and assistance with rehabilitation therapy
- Domestic duties such as cooking, cleaning and laundry
- Supervised and trained new coworkers
- Participation in the community including attending appointments, shopping, social and recreational activities
Waitperson
Earth N Sea
02.2021 - 02.2023
- Worked in a busy café/restaurant setting, serving customers with a smile
- Took orders, handled payments, and kept things running smoothly
- Handled customer feedback and made sure everyone left happy
Apprentice Hairdresser
Platinum Colour and Style
07.2021 - 05.2022
- Worked closely with clients, helping them feel confident and comfortable
- Assisted with bookings, product sales, and reception duties
- Developed styling techniques for long and short hair
- Selected appropriate products to achieve desired looks
- Performed consultations with clients to determine their desired look
Front of House Role
Blue Swimmer Gerroa
09.2020 - 02.2021
- Made coffee, greeted customers, and kept the front-of-house running
- Handled fast-paced environments with a friendly attitude and great service
Barista
Zarraffas Coffee
05.2020 - 08.2020
- Provided high quality beverages and food
- Followed operational policies and procedures, including those related to cash handling and security, to ensure employee safety during each shift
- Worked as a team to ensure store success, as measured by both sales goals and customer satisfaction
- Opened and/or closed area following appropriate checklist, verified completion with manager on duty prior to clocking out
- Maintained high customer service standards during high-volume, fast-paced operations
- Always maintained a positive attitude towards guests, customers, clients, and co-workers
Barista
McDonald's
01.2020 - 05.2020
- Maintained a calm demeanor during periods of high volume or unusual events to uphold operational standards and set a positive example for the shift team
- Delivered superior customer service by adopting a “customer comes first” attitude and acting accordingly
- Maintained a clean and organized workspace so my peers could always locate resources and products as needed
- Cleaned and maintained supplies and equipment, ensuring regulatory compliance
- Worked as a team to ensure store success, as measured by both sales goals and customer satisfaction
Waitperson
Hay Bowling Club
02.2017 - 11.2019
- Worked on the floor during events and busy nights
- Made sure customers were looked after and service was smooth
Education
Diploma Of Nursing -
TAFE NSW
NSWCertificate III - Individual Support (Disability)
ACE Community Colleges
01.2023
Certificate III - Hospitality
Kingscliff Campus
01.2020
Skills
- Building strong relationships with clients and customers
- Communicating clearly, honestly, and with empathy
- Staying calm under pressure and solving problems on the go
- Being organised, reliable, and a solid team player
- Picking things up quickly and always up for learning something new
- Keeping things positive and professional in any situation
Certification
- Worker Orientation Module ‘Quality, Safety and You’
- NDIS Worker Screening Check
- Drivers Licence (Valid until Jun 2025)
- CPR First Aid Certificate (Jan 2023 - Jan 2026)
- NSW Responsible Service of Alcohol Certificate (Issued on Nov 2021)
Timeline
Disability Support Worker
Partners in Care Co
12.2024 - Current
Support Worker
Feros Care
02.2023 - Current
Support Worker
Living My Way
07.2022 - 02.2023
Apprentice Hairdresser
Platinum Colour and Style
07.2021 - 05.2022
Waitperson
Earth N Sea
02.2021 - 02.2023
Front of House Role
Blue Swimmer Gerroa
09.2020 - 02.2021
Barista
Zarraffas Coffee
05.2020 - 08.2020
Barista
McDonald's
01.2020 - 05.2020
Waitperson
Hay Bowling Club
02.2017 - 11.2019
Certificate III - Individual Support (Disability)
ACE Community Colleges
Certificate III - Hospitality
Kingscliff Campus
Diploma Of Nursing -
TAFE NSW
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