Talia Pearce
Ilkley
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems. capability to take over the phone orders and help the customers be satisfied with their needs over the phone. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Dedicated with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
8
8
years of professional experience
Work History
Executive Assistant to the Managing Director
MacKellar Group
01.2024 - Current
- Enhanced office efficiency through meticulous organization and prioritization of tasks.
- Organized special events and conferences, coordinating logistics from venue selection to attendee registration with great attention to detail.
- Safeguarded sensitive information by implementing strict confidentiality protocols and secure filing systems.
- Managed travel arrangements, anticipating needs and addressing potential issues proactively to ensure smooth trips for the Managing Director.
- Contributed to budget management efforts by tracking expenses and providing financial reports on a regular basis.
- Maintained an organized digital filing system that allowed easy access to critical documents while adhering to document retention policies.
- Increased stakeholder satisfaction levels through timely follow-up on action items resulting from meetings or discussions with the Managing Director.
- Provided exceptional administrative support to the Managing Director, contributing to increased productivity levels.
- Assisted in decision-making processes by preparing comprehensive research reports on various topics.
Accounts Payable
MAckellar. Group-HRM
09.2023 - Current
- Assisted with annual audits by generating reports and collecting and consolidating invoice information.
- Handled day-to-day accounting processes to drive financial accuracy.
- Input financial data and produced reports using excel.
- Supported management by processing invoices and documents with consistent on-time delivery.
Receptionist
Mackellar Group-HRM
08.2023 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Managed multiple tasks and met time-sensitive deadlines.
- Restocked supplies and submitted purchase orders to maintain stock levels.
Retention Specialist
Youi
02.2023 - 07.2023
- Utilized knowledge of customer experience to create specialized plans for customer retention.
- Utilized advanced skills in solving problems and making accurate decisions to implement strategies that brought about immediate results.
- Reviewed successes and failures to learn from previous mistakes.
- Implemented employee incentive programs to promote positive work culture and increase retention.
- Documented performance review schedule and monitored management for timely completion.
- Completed human resource operational requirements by scheduling and assigning employees.
- Built constructive customer relationships to improve loyalty and recommendations.
Business Development Associate
Future Concreting
01.2022 - 01.2023
- Established relationships with key decision-makers within customer's organization to promote growth and retention.
- Researched and identified opportunities for account growth, account penetration and market expansion.
- Reached out to potential customers via telephone, email and in-person inquiries.
- Negotiated and closed long-term agreements with new clients in assigned territory.
- Negotiated, prepared and signed contracts with clients.
- Represented company and promoted products at conferences and trade association meetings.
- Coordinated innovative strategies to accomplish marketing objectives and boost long-term profitability.
- Generated new business with marketing initiatives and strategic plans.
Retail Sales Associate
Horseland
03.2017 - 09.2022
- Greeted customers and helped with product questions, selections and purchases.
- Helped customers complete purchases, locate items and join reward programs.
- Checked pricing, scanned items, applied discounts and printed receipts to ring up customers.
- Maintained clean sales floor and straightened and faced merchandise.
- Informed customers of current store promotions to encourage additional sales purchases.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Did over the phone sales as well as ordering stock.
Education
High School Diploma -
Chancellor State College
Sippy Downs, QLD11.2022
Skills
- Money Transfer Systems
- Product Promotion
- Strategic Selling
- Dispute Mediation
- Customer Assistance
- Educational Opportunities
- Persuasive Selling
- Product and Service Sales
- Suggestive Selling
- Documentation Skills
Timeline
Executive Assistant to the Managing Director
MacKellar Group
01.2024 - Current
Accounts Payable
MAckellar. Group-HRM
09.2023 - Current
Receptionist
Mackellar Group-HRM
08.2023 - Current
Retention Specialist
Youi
02.2023 - 07.2023
Business Development Associate
Future Concreting
01.2022 - 01.2023
Retail Sales Associate
Horseland
03.2017 - 09.2022
High School Diploma -
Chancellor State College
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