Talia Puddy
Langwarrin,VIC
Summary
I'm a dedicated Food Service Officer with a strong history at Opal Healthcare, where I've consistently delivered excellent customer service and effectively solved problems. I'm known for improving food presentation and quickly resolving any concerns from residents. As a reliable team player, I'm skilled in managing my time and thinking critically to uphold high standards in food safety and service. I'm now looking to transition my career and am excited to apply my skills in a new and challenging role.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service Officer
Opal Healthcare
2023.10 - Current
- Planned routine upkeep of kitchen equipment and facilities for safe and efficient operations.
- Coordinated kitchen activities with personal care assistants for seamless and service.
- Supervised food presentation and plating to enhance visual appeal.
- Addressed residents complaints with professional demeanour and used communication and problem-solving skills to resolve issues.
Food Service Assistant
Blue Cross Residential
2022.12 - 2023.10
- Adhered to safe work practices, food safety regulations, and corporate guidelines.
- Completed daily tasks such as dishwashing, trash removal, and restocking while adhering to established safety protocols.
- Contributed to team success by proactively assisting coworkers during peak hours or covering shifts when needed.
- Learned other teammates' work tasks to train as backup.
Cafe Worker
Momentum Cafe
2021.08 - 2022.11
- Maintained a clean and organized café environment, adhering to health and safety regulations.
- Managed cash register transactions accurately, ensuring proper handling of cash and credit card payments.
- Handled high-pressure situations calmly while multitasking effectively to maintain optimal productivity levels during busy periods.
- Enhanced customer satisfaction by providing efficient and friendly service with a welcoming attitude.
- Supported fellow team members in achieving a smooth workflow during peak hours.
- Contributed to team efficiency by cross-training in various roles such as barista, cashier, and food preparer.
- Resolved customer complaints promptly, offering solutions that ensured satisfaction while maintaining professionalism.
Education
David Scott School
Frankston, VIC2021-12
Elizabeth Murdoch College
Langwarrin, VIC2018-12
Skills
- Customer service
- Active listening
- Critical thinking
- Time management
- Goal oriented
- Problem-solving
- Decision-making
- Attention to detail
- Teamwork
- Reliability
- Complaint handling
- Complaint resolution
- Relationship building
Certification
- 2021 HLTAID003 Provide First Aid
- 2021 CHC24015 Certificate II in Active Volunteering
- 2020 SIS20115 Certificate II in Sport and Recreation
- 2020 SIT20316 Certificate II in Hospitality
Timeline
Food Service Officer
Opal Healthcare
2023.10 - Current
Food Service Assistant
Blue Cross Residential
2022.12 - 2023.10
Cafe Worker
Momentum Cafe
2021.08 - 2022.11
David Scott School
Elizabeth Murdoch College