Highly accomplished hospitality professional with 6+ years of progressive leadership experience, demonstrating exceptional operational management and team development capabilities while pursuing a Bachelor of Science in Neuropsychology. Known for creating positive work environments through reliable leadership and strategic implementation of efficient systems. Excels in building high-performing teams, optimizing operations, and ensuring excellence in customer service through effective conflict resolution and resource management. Combines analytical expertise with proven interpersonal skills to drive organizational improvement and deliver measurable results in complex, dynamic environments.
Hi, I’m
TALIA PURDY
Busselton,WA
Summary
Overview
5
years of professional experience
1
Certification
Work History
Swings and Roundabouts
Resturant Supervisor
03.2024 - Current
Job overview
- Handled guest complaints professionally, resolving issues to enhance overall satisfaction levels.
- Improved customer satisfaction by ensuring consistent quality of food and service.
- Coordinated team members with focus on productivity, efficiency and enhancing customer experience.
- Supervised staff to confirm that all food and beverage orders were promptly and accurately prepared.
- Supervised daily cash handling procedures, ensuring accurate accounting records and minimizing discrepancies.
- Hired, trained and mentored staff to meet and exceed high quality standards.
- Coordinated with kitchen employees and front of house personnel to consistently drive smooth operations.
- Identified and addressed customer complaints to promote satisfaction and loyalty.
- Streamlined operations for increased efficiency by implementing staff training programs.
- Managed inventory control, reducing waste and optimizing resources allocation.
- Assisted in recruitment processes, selecting well-qualified candidates that contributed positively to the team dynamic.
- Improved team morale and reduced staff turnover by implementing comprehensive training program for new hires.
- Addressed customer complaints with professional demeanor and used communication and problem-solving skills to resolve issues.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Resolved customer complaints professionally and effectively, maintaining strong relationships with clientele.
Shelter Brewing Co
Cafe Supervisor
11.2021 - Current
Job overview
- Delegated work to staff, setting priorities and goals
- Assisted management with staying on top of supply needs within the café through communication and ordering
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs
- Reviewed daily financial reports to ensure accuracy of transactions
- Completed thorough opening, closing and shift change functions to maintain operational standards each day
- Discussed menu items and preparation methods with customers and suggested promotional items to increase sales
- Maintained accurate records of customer orders and sales
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Oversaw food preparation, production, and presentation according to quality standards
- Oversaw inventory and ordered ingredients to restock freezers, fridges, and pantry
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences
- Ensured efficient operation of café according to health and safety regulations
- Monitored staff performance, providing feedback and guidance when necessary
- Took inventory of supplies and equipment and placed new orders to maintain stock levels
- Coached staff on strategies to enhance performance and improve customer relations
- Resolved customer complaints promptly and professionally
- Greeted customers at front counter, answering questions and inputting specialty coffee orders into POS system
- Communicated effectively with wait staff regarding patron food allergies and dietary restrictions
- Promoted positive working environment by encouraging team collaboration
- Prepared workstations with ingredients and tools to increase efficiency
- Trained new employees on operational procedures and policies
- Provided support during peak business hours
- Supervised staff in providing excellent customer service to patrons
- Organized daily shift schedules for employees
- Supervised team of employees, maintaining positive and productive atmosphere to enhance employee experience
- Completed day-to-day duties accurately and efficiently
- Maintained updated knowledge through continuing education and advanced training
- Adhered to state regulations regarding serving alcohol responsibly
- Prepared alcoholic and non-alcoholic beverages according to recipe standards
- Balanced daily registers and generated sales reports for management
- Followed alcohol awareness procedures for preventing intoxication and handling intoxicated guests
- Organized storeroom inventory of supplies such as cups, napkins, straws
- Effectively multitasked within a fast-paced environment
- Remained calm and poised during busy periods, promoting great customer service to guests
- Approached customers and engaged in conversation through use of effective interpersonal and people skills
- Scheduled and received beverage and food deliveries, thoroughly checking delivery contents to verify product quantity and quality.
- Resolved and investigated complaints regarding service and food quality to prevent loss of business.
The Good Egg
Barista
01.2020 - 03.2022
Job overview
- Prepared and served a variety of beverages including coffee, espresso drinks, milkshakes, smoothies, and alcohol
- Trained new staff on company procedures and policies regarding food handling safety standards
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Followed safety procedures while operating grinders and espresso machines
- Washed and cleaned coffee maker, French press and espresso machine to remove mineral and hard water deposits
- Checked and calibrated cafe equipment for proper functionality
- Sliced fruits, vegetables, and meats for use in food service
- Demonstrated techniques on using multiple beverage machines with new team members
- Consistently maintained high levels of cleanliness, organization, storage and sanitation of food and beverage products to ensure quality
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Utilized POS system to receive and process customer payments
- Assisted in the preparation of baked goods including muffins, cookies, scones, cakes
- Followed health, safety, and sanitation guidelines to pass state inspections
- Maintained updated knowledge through continuing education and advanced training
- Completed opening and closing checklists to ensure smooth restaurant operations
- Developed positive relationships with regular customers through friendly conversation
- Recorded patron's meal options, identifying dietary needs, or special requests to correctly transmit orders
- Reconciled cash drawers at the end of shifts to verify sales totals
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours
- Served alcoholic beverages responsibly in accordance with state laws
- Rolled silverware and set up food stations and dining areas to prepare for service and functions
- Took reservations in person and on the phone using Now Book It to streamline process for both customer and restaurant
- Provided excellent service and attention to customers when face-to-face or through phone conversations
Sensations Cafe
Barista and FOH Team Member
11.2019 - 12.2021
Job overview
- Collected payments and provided accurate change
- Greeted customers and took orders for coffee drinks, food items, and other beverages
- Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors
- Demonstrated techniques on using multiple beverage machines with new team members
- Organized workstations efficiently so that tasks could be completed quickly during peak hours
- Provided excellent customer service by responding to inquiries quickly and professionally
- Created signs and displays to advertise store products or events
- Maintained clean and organized workspace, enabling coworkers to locate resources and products
- Followed safety procedures while operating machinery such as grinders and espresso machines
- Sliced fruits, vegetables, and meats for use in food service
- Prepared and served hot or cold beverages
- Operated cash registers to process customer payments
- Completed day-to-day duties accurately and efficiently
- Assisted with customer requests and answered questions to improve satisfaction
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
Education
Curtin UniversityPerth, WA
Bachelor of Science from Neurobiology, Psychology
01-2029
University Overview
Core Skills:
- Apply psychological principles to personal, social and group issues
- Recognise and appreciate the impact of mental health issues
- Think critically and creatively
- Use scientific methods to solve problems
- Plan, implement, and evaluate research projects
- Communicate effectively in a variety of formats and settings
- Act professionally within an ethical framework
- Work independently and as part of a team
Course Specific Skills:
- Perform statistical analyses and use computer programs to analyse data
- Code, synthesise and interpret data
- Systematically observe and record behaviour
- Persuasive and technical writing
- Editing and proof-reading
- Peer review
- Public speaking
Busselton Senior High SchoolBusselton, WA
High School Diploma
11.2019
University Overview
- Australian Tertiary Admission Rank (ATAR) - 86 /99.95
- Class Rank 4 /153
- Recipient of Endeavour Award
- Studied: Biology, Arts, Humanities, Chemistry, English and Mathematics
- Coursework: Certificate II in Skills for Work.
Skills
- Analytical thinking
- Inventory control and record keeping
- Conflict resolution techniques
- Staff training and development
- Delegation and supervision
- Strategic Leadership & Team Development
- Operations & Resource Management
- Financial Analysis & Reporting
- Project Implementation
- Customer Experience
- Process Improvement & Optimization
- Risk Management & Safety Protocols
Accomplishments
Accomplishments
- Developed and executed comprehensive staff training program that reduced turnover by 25% and decreased onboarding time from 3 weeks to 2 weeks, while improving team performance metrics
- Implemented proactive customer feedback system and resolution protocols, maintaining guest satisfaction rate while reducing repeat complaints by 30%
- Optimized front-of-house and cafe operations through improved communication protocols and workflow management, reducing order fulfillment times by 20% and increasing daily customer capacity by 15%
- Supervised daily cash operations and accounting procedures, maintaining 100% accuracy in reconciliation and reducing discrepancies by implementing dual-verification system
- Successfully managed events for up to 200 guests, receiving consistently positive feedback from clients
Certification
- Responsible Service of Alcohol, Completed in 2020
- Certificate III, Skills for work, Completed in 2019
- Current WA driver's license
- Willing to obtain any certifications required for the role
Availability
See my work availability
Not Available
Available
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Resturant Supervisor
Swings and Roundabouts
03.2024 - Current
Cafe Supervisor
Shelter Brewing Co
11.2021 - Current
Barista
The Good Egg
01.2020 - 03.2022
Barista and FOH Team Member
Sensations Cafe
11.2019 - 12.2021
Curtin University
Bachelor of Science from Neurobiology, Psychology
Busselton Senior High School
High School Diploma
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