Talia Sahan
Melbourne
Summary
University student with a strong background in customer service, team environments, and independent work. Skilled in utilising various social media platforms and office technology programs. Proficient in computer literacy and data entry. Experienced as an administrative assistant. Committed to leveraging skills for further professional experience.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Member
T2 Tea
10.2024 - 01.2025
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Delivered high-quality gift wrapping services, ensuring customer satisfaction
- Ensured shelves were consistently stocked by unboxing and refilling products.
- Learned all required tasks quickly to maximise performance.
- Operated POS system to efficiently process customer transactions.
Receptionist
Sirius College
02.2023 - 08.2024
- Provided administrative support to management, resulting in improved efficiency in daily operations
- Maintained a clean and professional reception area, ensuring visitors feel welcome
- Updated and maintained databases with customer information and account details
- Answered customer inquiries via email, telephone, and in person
- Performed data entry tasks accurately and efficiently
- Scheduled and confirmed appointments with clients, ensuring that all necessary information was obtained
- Managed multiple phone lines while greeting visitors in a professional and friendly manner
School Librarian
Sirius College
02.2023 - 08.2024
- Created and maintained an online library database that was accessible to patrons
- Developed and implemented a library-wide program to promote reading and literacy among students
- Utilised school software to record and keep borrowed books
- Maintained alphabetical and numerical order of books to upkeep a professional image
Retail Assistant
UNIQLO
03.2023 - 02.2024
- Resolved customer complaints and issues in a courteous and professional manner
- Utilized store software to manage customer accounts and process orders
- Managed inventory, ensuring shelves were stocked and product was rotated for freshness
- Ensured accurate pricing and product information on shelves
- Tracked and reported sales, promotions and discounts
- Assisted in training new staff members and providing ongoing support
Customer Service
Coles
01.2021 - 02.2022
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Stocked shelves and ensured product displays were organized and attractive
- Maintained an accurate cash drawer, reconciling discrepancies
- Assisted customers with loading and unloading items from their vehicles
- Followed all safety protocols to ensure a safe working environment
Education
Bachelor of Computer Science - Cybersecurity
RMIT University
Melbourne, VIC11.2027
High School Diploma -
Sirius College
11-2022
Skills
- Computer Skills
- Communication Skills
- Fast Learner
- Customer Service
- Teamwork and collaboration
- Positive attitude
- Customer service
- Problem-solving
Languages
English
Turkish
Certification
- First Aid Certification
Timeline
Team Member
T2 Tea
10.2024 - 01.2025
Retail Assistant
UNIQLO
03.2023 - 02.2024
Receptionist
Sirius College
02.2023 - 08.2024
School Librarian
Sirius College
02.2023 - 08.2024
Customer Service
Coles
01.2021 - 02.2022
Bachelor of Computer Science - Cybersecurity
RMIT University
High School Diploma -
Sirius College
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