Talia Schetor
Wollongong ,NSW
Summary
Accomplished professional with a proven track record at IMB Bank, excelling in training and mentoring, and leveraging strong analytical skills for enhanced efficiency. Spearheaded initiatives that fostered team growth, streamlined processes, and ensured regulatory compliance. Expert in customer focus and creative solutions, significantly improving client satisfaction and operational excellence.
Overview
14
14
years of professional experience
Work History
Subject Matter Expert
IMB Bank
Wollongong, NSW
05.2022 - 08.2024
- Mentored team members, contributing to their professional growth and development.
- Established best practices for knowledge sharing, fostering a culture of continuous learning and improvement.
- Developed effective training materials for diverse audiences, resulting in improved skillsets and increased job satisfaction.
- Streamlined processes to increase efficiency, enabling teams to complete tasks ahead of schedule.
- Reviewed industry scheme updates and worked on releases to ensure compliance
- Completion of system testing to ensure performance and compliance
Senior Customer Service Representative
IMB Bank
Wollongong, NSW
04.2020 - 05.2022
- Provided backup support during peak periods or staff shortages to ensure seamless service delivery to clients at all times.
- Established strong rapport with customers, fostering long-term relationships and repeat business.
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Demonstrated excellent multitasking abilities by managing multiple concurrent tasks while ensuring timely completion.
- Completing team rostering and staff management
- Managing team workloads and delegating and adjusting tasks accordingly
- Reviewing and keeping team workflow moving effectively
Fraud and AML Officer
IMB Bank
Wollongong, NSW
01.2016 - 01.2020
- Maintained strict adherence to industry regulations, minimizing risk exposure for the organisation
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Reviewed and monitored customer activity to identify unusual activity and minimise risk
- Completed interviews and case files with customers
- Completed mandatory reporting
- Reviewing relevant reports
Assistant Bank Manager
IMB Ltd
Wollongong, NSW
01.2013 - 01.2018
- Managed daily branch activities for optimal performance, ensuring compliance with banking regulations.
- Conducted regular audits to ensure adherence to internal policies and regulatory requirements, maintaining operational excellence.
- Collaborated with bank manager and teller supervisor on scheduling, hiring decisions and monthly audits.
- Contributed to the achievement of financial targets by effectively managing budgets and controlling expenses within the branch.
Bank Teller
IMB Ltd
Wollongong, NSW
06.2010 - 06.2013
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Education
Certificate IV - Business
Australian College of Commerce And Management
Wollongong, NSW02.2014
Certificate III - Business
Australian College of Commerce And Management
Wollongong, NSW04.2011
Certificate III - Financial Services
Australian College of Commerce And Management
Wollongong, NSW04.2011
Skills
- Training and mentoring
- Strong analytical skills
- Customer Focus
- Creative solutions
- Data entry
- Data analysis
Timeline
Subject Matter Expert
IMB Bank
05.2022 - 08.2024
Senior Customer Service Representative
IMB Bank
04.2020 - 05.2022
Fraud and AML Officer
IMB Bank
01.2016 - 01.2020
Assistant Bank Manager
IMB Ltd
01.2013 - 01.2018
Bank Teller
IMB Ltd
06.2010 - 06.2013
Certificate IV - Business
Australian College of Commerce And Management
Certificate III - Business
Australian College of Commerce And Management
Certificate III - Financial Services
Australian College of Commerce And Management