Talia Voysey
Brisbane,QLD
Summary
Professional and effective leader with strong skills in team building, customer service and problem-solving. Maintains respectful, efficient and methodical operations to ensure customer satisfaction and the delivery of high-quality service. Acknowledges the importance of adaptability to promote both personal and professional growth and development.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Airport Retail Enterprises
05.2022 - Current
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Implemented staff training programs, enhancing product knowledge and improving customer service skills.
- Helped with planning schedules and delegating assignments to meet coverage and service demands.
Administration Officer
Tiltcon Constructions Pty Ltd
08.2020 - 05.2022
- Managed digital databases and physical file systems.
- Screened and transferred incoming calls, took down messages and transmitted information and documents to internal personnel as point of contact for office.
- Provided administrative support, including processing purchase orders, service contracts and financial reports.
- Supported timely and accurate administrative task completion.
- Drafted and distributed invoices for outstanding payments to clients.
- Produced detailed reports using Xero and Excel.
Shift Manager/Supervisor
McDonald's
02.2019 - 03.2021
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Set positive example for team members by providing high-quality, efficient service.
- Maintained current knowledge of all team position requirements.
Crew Trainer/McCafe Coordinator
McDonald's
03.2017 - 02.2019
- Taught new team members correct procedures for all areas of operations.
- Mentored junior employees to improve performance, food safety and customer service.
- Trained and mentored significant number of new personnel hired to fulfill various roles.
- Greeted all customers with smile and provided friendly service to professionally handle every need.
- Trained other employees in customer service, food safety and performance requirements.
Education
Bachelor of Nursing -
Australian Catholic University
Brisbane, QLD11.2026
High School Diploma -
Mount Alvernia College
Kedron, QLD11.2017
Certificate III in Retail -
McDonalds Australia RTO
Queensland06.2017
Skills
- Accustomed to shift work
- Shift planning
- Working with shifting priorities
- Teamwork
- Customer service
- Multitasking abilities
- Training & Development
- Excellent work ethic
- Planning and Coordination
- Flexible & Adaptable
- Computer skills
- Scheduling & Document Management
- Patient Care
References
Christie Osborne
Venue Manager
Airport Retail Enterprises
Email: christie.osborne@airportretail.com.au
Phone: 0415183415
Liz Mu
Business Operations Manager
Airport Retail Enterprises
Email: liz.mu@airportretail.com.au
Phone: 0422609550
Tabitha Alexis-Smith
Personal Reference
Phone: 0423602326
Timeline
Assistant Manager
Airport Retail Enterprises
05.2022 - Current
Administration Officer
Tiltcon Constructions Pty Ltd
08.2020 - 05.2022
Shift Manager/Supervisor
McDonald's
02.2019 - 03.2021
Crew Trainer/McCafe Coordinator
McDonald's
03.2017 - 02.2019
Bachelor of Nursing -
Australian Catholic University
High School Diploma -
Mount Alvernia College
Certificate III in Retail -
McDonalds Australia RTO
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