Taliaferro Faalogo
Redbank Plains,Queensland
Summary
- Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Proficient Mover versed in packing, loading and unloading items in safely and securely. Clear communicator and collaborative team player with unparalleled work ethic. Familiar with scheduling, customer service and compliance. Strong time management and conflict resolution skills. Knowledgeable Mover driven to exceed expectations in all areas with resourcefulness and problem-solving strengths. Quick learner skilled at adapting to changing demands. Maintain high levels of customer service on busy and high-demand days.
- Polite and professional Call centre Rep successful in applying strong communication and problem resolution skills to each customer issue.
- Solid history of surpassing productivity and quality targets in high-volume settings. Skillful in building long-lasting, loyal customer relationships.
- Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Senior Youth Worker
Brisbane Youth Detention Centre
Queensland
05.2022 - Current
- Enhanced youth engagement by developing and implementing interactive programs and activities.
- Supported at-risk youth through mentorship, providing guidance to improve their personal and academic lives.
- Collaborated with community partners to create opportunities for youth to gain valuable skills and experiences.
- Evaluated program effectiveness by analyzing participant feedback and making necessary improvements.
Call Centre Representative
Queensland Government Statisticians Office
Brisbane, QLD
05.2017 - Current
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
- Streamlined call flow processes for more efficient response times and increased productivity.
- Improved first-call resolution rates with thorough issue analysis and effective problem-solving techniques.
- Reduced average call handling time, ensuring prompt service to customers while maintaining quality interactions.
Production Operator
Graphene Manufacturing Group
11.2020 - 01.2022
- Diagnosed problems and makes necessary adjustments and removes scrap from machine
- Operated computerized equipment and material handling equipment
- Followed prescribed safety rules and regulations and maintain quality standards
- Demonstrated interpersonal and communication skills, both written and verbal
- Communicated with supervisor and co-workers in professional manner
- Engaged team members in collaborative problem solving.
Productions officer
Century Batteries
01.2018 - 08.2020
- Maintained sincere, courteous demeanor with employees and customers
- Exercised clear judgment in challenging situations
- Communicated with supervisor and co-workers in professional manner
- Read and followed work instructions and safety requirements
- Demonstrated strong teamwork, collaboration and cross-cultural skills.
Sales Call Centre Rep
Compare The Market
Brisbane, QLD
05.2017 - 05.2020
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Enhanced company reputation by providing exceptional customer service and support.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
Pick Packer
Coles Heathwood
Heathwood, Queensland
02.2017 - 05.2020
- Enhanced packing efficiency by implementing proper techniques and ensuring correct product placement.
- Reduced errors in shipments by carefully inspecting packages for quality and accuracy.
- Maintained a clean and organized work environment, promoting safety and productivity.
- Improved team collaboration through effective communication and coordination with coworkers.
- Increased accuracy of packed items by diligently following packing lists and verifying product information.
Security Officer
CAP Security
04.2016 - 12.2018
- Created incident reports and notifying appropriate personnel in event of emergency
- Provided constructive input to foster process improvement within department
- Provided leadership, direction and advocacy so Federal Reserve may effectively conduct cybersecurity work
- Coordinated with corporate office on security matters
- Worked together as one with my team members.
Education
BA Economics -
Otago University
Otago, Dunedin01.2009
High School Diploma -
Otago Boys High School
Otago, Dunedin01.2006
High School Diploma -
Saint Josephs College
Apia, Upolu11.2004
Skills
- Fast learner of new information
- Problem Solver
- Team Player
- Shows Good Judgement
- Decision-making
- Focused
- Being Calm and Alert
- Consistent and persistent
Accomplishments
- Played rugby union for Samoa in 2008,
-played rugby in South Africa (Durban)
- Played rugby in Dubai (UAE)
Certification
- First Aid & CPR
- Drivers License
- Blue Card
Additional Information
- Born in Wellington NZ
- Samoan Decent.
Timeline
Senior Youth Worker
Brisbane Youth Detention Centre
05.2022 - Current
Production Operator
Graphene Manufacturing Group
11.2020 - 01.2022
Productions officer
Century Batteries
01.2018 - 08.2020
Call Centre Representative
Queensland Government Statisticians Office
05.2017 - Current
Sales Call Centre Rep
Compare The Market
05.2017 - 05.2020
Pick Packer
Coles Heathwood
02.2017 - 05.2020
Security Officer
CAP Security
04.2016 - 12.2018
BA Economics -
Otago University
High School Diploma -
Otago Boys High School
High School Diploma -
Saint Josephs College