Talicia Deshong
Townsville,QLD
Summary
i am a young and ambitious job seeker offering strong interpersonal skills and positive attitude. i am upbeat and personable with excellent communication and problem-solving abilities. i am also an organized and dependable candidate, successful at managing multiple priorities under pressure in a stressful environment. i have a willingness to take on added responsibilities to meet team goals. Skilled in customer service and at maintaining a positive atmosphere, I adapt quickly to challenges while ensuring compliance with safety standards. key strengths i guarantee to bring to your company includes reliability, excellent time management and a willingness to listen and learn.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Server
Prices Plus
Townsville, Bushland Beach QLD
09.2018 - 12.2019
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Processed transactions efficiently using point-of-sale systems to ensure accurate billing.
- Maintained product knowledge to assist customers with informed recommendations and solutions.
- Assisted in training new staff on operational procedures and customer interaction protocols.
- Handled inventory management tasks, ensuring stock levels met demand for smooth operations.
- Monitored cleanliness and organization of work area to maintain a welcoming environment for customers.
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Contributed to company growth by upselling products and services based on customer needs.
Bakery Assistant
Kings Cakes Bakery
Townsville, QLD
07.2016 - 12.2016
- Assisted in daily bakery operations, learning essential safety and food handling practices.
- Supported preparation of various baked goods, following standardized recipes and procedures.
- Maintained cleanliness of workstations, ensuring compliance with health and safety regulations.
- Collaborated with team members to streamline production processes and improve efficiency.
- Engaged with customers, providing product information and enhancing overall shopping experience.
- Adapted quickly to changing priorities and tasks within fast-paced bakery environment.
Education
High School Diploma -
Northern Beaches State High School
Townsville, QLD11-2020
Skills
- Strong work ethic and dedication
- Exceptional customer service
- Multitasking and organization
- Cash handling
- Safe food handling
- Hospitality service expertise
- critical thinking and attention to detail
- adaptability and time management
- positive attitude and fun personality
- a willingness to listen and learn
- responsible approach to tasks undertaken
- Independent and team-oriented work
- De-escalation
Certification
certificate I Business
certificate II in skills for work and vocational pathways
certificate II in health and support services
certificate II hospitality
Languages
English
Full Professional
Timeline
Customer Server
Prices Plus
09.2018 - 12.2019
Bakery Assistant
Kings Cakes Bakery
07.2016 - 12.2016
High School Diploma -
Northern Beaches State High School