Talicia Morrow
Summary
Dedicated Administrative assistant with a Certificate IV in business and excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
7
7
years of professional experience
Work History
Sales Assistant
Goldmark Jewellers
06.2022 - Current
- Step in manager
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Accomplished multiple tasks within established timeframes.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers with prompt and polite support in-person and via telephone.
- Built relationships with customers and community to promote long term business growth.
- Set and achieved company defined sales goals.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Negotiated prices, terms of sales and service agreements.
Service Advisor
RAC Auto Service
11.2021 - 04.2022
- Manage and oversee the service centre's workflow and scheduling.
- Pleasantly greeted customers and asked open-ended questions to better determine needs.
- Suggested add-on services that would be helpful to customers and improve bottom line.
- Consult with mechanics about necessary repairs.
- Effective cash handling to ensure banking integrity at the end of day.
- Managing any enquiries from members via email, phone calls or face to face.
- Reaching KPIs.
- Sourcing parts for various suppliers.
Utility Worker
Mines- Compass Group (ESS)
03.2020 - 07.2021
- Liaising with miners of all sectors to regulate special dietary and allergy food requirements.
- Completed daily maintenance tasks in record time to maximize productivity.
- Maintaining kitchen facility cleanliness and ensuring compliance with; 'Food Act 2008 (WA) legislation and Workplace Safety Regulations'.
- Providing efficient, friendly service to hundreds or people per shift to patrons in a multitude of different socioeconomic backgrounds.
- Execute tasks within time constraints.
Booking Consultant
Premier Studio
10.2019 - 03.2020
- Managing invoices, emails, phone calls and on-going communications with customers to arrange appointments, provide quotes and to provide the photographer with any details regarding photo requests prior to clients arrival.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Opening the studio at the beginning of the day, then cleaning and closing the studio at the end of the day ensuring all general maintenance is attended to.
- Convert general inquiries into bookings and work to achieve KPIs with specific sales targets.
- Handling of payments, banking and developing and distributing product orders.
Sales associate
Pet City
03.2018 - 10.2019
- Providing friendly customer service, working with customers and their animals to ensure all needs are met.
- Solved customer challenges by offering relevant products and services.
- Implemented up-selling strategies such as recommending accessories and complementary purchases to boost revenue.
- General cleaning and maintenance, opening and closing of store when required.
- Working with stock reps to provide up-to-date knowledge on store products and to achieve KPIs.
- Kept animals clean and free of contaminants to promote optimal health.
Housekeeping Attendant
Crown Towers
11.2016 - 05.2018
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaning rooms prior to customer arrival and maintaining rooms during their stay when required, ensuring all hygiene requirements are met.
- Recording all lost or damaged items and reporting them to supervisors.
- Replenishing cleaning carts for the next shift, ensuring it is fully stocked and all cleaning utensils have been cleaned or replaced.
- Training new staff members and working with other departments to meet all customer needs.
Education
Year 12 Graduate -
Comet Bay College
Perth, WA12.2014
Certificate IV in Business - Business Administration And Management
Central Tafe
Perth, WA11.2014
Skills
- Ability to Work Under Pressure
- Data Processing
- Able to Multi-task and Prioritise
- Communication and presentation
- Customer Service
- Ability to Work in a Team
- Effective Time Management
- Leadership
- Microsoft Office
- Microsoft Excel
- Self Motivating and Innovative
Hobbies
- Reading
- Drawing
- Camping
- Being with my 2 dogs
Timeline
Sales Assistant
Goldmark Jewellers
06.2022 - Current
Service Advisor
RAC Auto Service
11.2021 - 04.2022
Utility Worker
Mines- Compass Group (ESS)
03.2020 - 07.2021
Booking Consultant
Premier Studio
10.2019 - 03.2020
Sales associate
Pet City
03.2018 - 10.2019
Housekeeping Attendant
Crown Towers
11.2016 - 05.2018
Year 12 Graduate -
Comet Bay College
Certificate IV in Business - Business Administration And Management
Central Tafe
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