Summary
Overview
Work History
Education
Skills
Timeline
Generic

Talin Ghazarian

Summary

Successful Cafe Manager leading, training and motivating employees to consistently exceed targets. Delivering exceptional service to every guest as head of high-performance team dedicated to top-notch customer relations. Competent in business management, marketing and inventory control.


Well-qualified financial systems leader offering demonstrated skill and success in managing internal accounting processes, improving controls and strengthening systems for optimal performance. Proficient in all aspects of accounting, including accounts payable and receivable.

Overview

11
11
years of professional experience

Work History

Cafe Manager

Patio Putney
05.2022 - Current
  • Oversee the daily operations of the cafe, ensuring smooth and efficient service.
  • Managed display products effectively to achieve consistent sales with minimal waste.
  • Maintained regular and consistent attendance and punctuality.
  • Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
  • Ensured the cafe is stocked with the necessary supplies. Quality is maintained, and the venue is clean in accordance to hygiene standards.
  • Handled business administration functions such as cash register counting and supply ordering.
  • Trained cafe employees to consistently exceed customers' expectations and provide superior service.
  • Negotiated contracts with suppliers to secure competitive prices for products.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Monitored and adjusted pricing, discounts and promotions to maximize profitability.
  • Secured daily cash by verifying totals and making nightly deposits.

Accounts Payable/Receivable

Platinum Restaurant Group
09.2016 - 04.2022
  • Managing AP/AR inbox and phone queries from suppliers/customers and resolving invoicing issues, discrepancies and credits/refunds.
  • Coordinated accounts payable/receivable functions and improved workflow for staff members.
  • Closely monitored accounts to post timely payments and resolve billing discrepancies.
  • Recorded deposits, reconciled monthly bank accounts and tracked expenses.
  • Maintained account accuracy by reviewing and reconciling checks monthly.
  • Prepared bills receivable, invoices, and bank deposits.
  • Verified discrepancies and resolved clients' billing issues
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Performed calculations in overtime, vacation, and sick hours to provide accurate data to payroll processing database.
  • Review and process invoices, ensuring accuracy and completeness.
  • Communicated with vendors regarding invoice discrepancies, payment inquiries, and any other payment-related matters. Maintained and built trusted partnerships with key strategic accounts/suppliers
  • Prepared and processed payments to vendors via electronic transfers.
  • Reviewed and processed employee expense reports, verified receipts and compliance with company policies.
  • Reconcile accounts payable transactions to ensure that all payments are accurately recorded and no discrepancies exist.
  • Maintained computer and physical filing of all financial transactions related to accounts payable.
  • Handled all procedures in the setup of new suppliers (opening new accounts with suppliers and opening new bank accounts)
  • Investigate and resolve any payment discrepancies, billing issues, or disputes with vendors/customers.
  • Collaborated with other departments, such as purchasing, finance and payroll to ensure smooth and accurate processing of accounts payable transactions.
  • Ensured all company vehicle registrations were completed before due date.


Call Centre

Datacom
01.2016 - 01.2017
  • Solved customer inquiries regarding products, orders and account balances quickly to meet service targets.
  • Connected callers with appropriate professional, department, or business.
  • Identified service improvement opportunities through call volume and performance reports.
  • Maintained and updated records, reports, files and communication information.
  • Entered phone calls, emails or hard copy information into computerized maintenance management system.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.

Store Manager

Pandora Jewelry
09.2016 - 12.2016
  • Rotated merchandise and displays to feature new products and promotions.
  • Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.

All Rounder

Vinnys Pizza And Pasta
08.2015 - 10.2016
  • Demonstrated a high level of initiative and creativity while tackling difficult tasks.
  • Self-motivated, with a strong sense of personal responsibility.
  • Gained extensive knowledge in data entry, analysis and reporting.
  • Performed basic housekeeping tasks at restaurant by washing dishes, sweeping floors and properly disposing of trash.
  • Presented customers with bills and receipts to collect payment for items delivered.
  • Accurately operated cash register to process customer payments.
  • Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
  • Prepared recipe ingredients by washing, peeling, cutting, and measuring.
  • Kept kitchen, counter and dining areas cleaned and sanitized.
  • Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.

Receptionist

Midway Family Medical Centre
06.2016 - 09.2016
  • Responded to inquiries from callers seeking information.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Corresponded with clients through email, telephone, or postal mail.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer problems and complaints.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.

Pharmacy Assistant

Health Advice Pharmacy
08.2012 - 06.2015
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.

Pharmacy Assistant

North Ryde Pharmacy
11.2014 - 05.2015
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Communicated instructions to patients or caregivers about proper use and storage of drugs.
  • Counted and labeled prescriptions with correct item and quantity.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Updated computer system with current customer, payment and inventory information.
  • Merchandised over-the-counter goods and rotated stock.

Law Firm Assistant

Gerald Malouf And Partners
05.2014 - 09.2014
  • Assisted attorneys with reviewing and organizing witness reports.
  • Contacted clients to schedule appointments and discuss progress of cases.
  • Communicated pertinent information to clients via phone, email, and mail.


Education

Did Not Complete - Bachelor of Business And Commerce

Macquarie University

High School Diploma -

Galstaun College
12-2014

Diploma of Language Studies - Armenian Language

Tarkmanchatz Armenian Saturday School

Certificate of Registration - Real Estate

Australian College Of Business And Training
06-2015

Skills

  • Account reconciliation
  • Account Investigation
  • Payment Scheduling
  • Organizational Skills
  • Negotiation and Resolution
  • Account Payments
  • Administrative support
  • Staff Management
  • Cost Controls
  • Marketing
  • Customer Engagement
  • Account Monitoring

Timeline

Cafe Manager

Patio Putney
05.2022 - Current

Accounts Payable/Receivable

Platinum Restaurant Group
09.2016 - 04.2022

Store Manager

Pandora Jewelry
09.2016 - 12.2016

Receptionist

Midway Family Medical Centre
06.2016 - 09.2016

Call Centre

Datacom
01.2016 - 01.2017

All Rounder

Vinnys Pizza And Pasta
08.2015 - 10.2016

Pharmacy Assistant

North Ryde Pharmacy
11.2014 - 05.2015

Law Firm Assistant

Gerald Malouf And Partners
05.2014 - 09.2014

Pharmacy Assistant

Health Advice Pharmacy
08.2012 - 06.2015

Did Not Complete - Bachelor of Business And Commerce

Macquarie University

High School Diploma -

Galstaun College

Diploma of Language Studies - Armenian Language

Tarkmanchatz Armenian Saturday School

Certificate of Registration - Real Estate

Australian College Of Business And Training

Similar Profiles

CREATE PROFILE
Talin Ghazarian