Talina Cochrane
Dubbo,NSW
Summary
Executive Assistant skilled at offering high-level administrative support to senior-level staff. Expert in travel management, expense tracking and schedule coordination. Expertly assists executive team using exceptional communication and organizational skills.
Overview
15
15
years of professional experience
Work History
Employment Officer
Murdi Paaki Regional Enterprise
- Actively participated in community events promoting our services which led to an increase in public awareness about our agency.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
- Performed sourcing, interviewing, negotiations and hiring.
- Mentored new Employment Officers joining the team for quicker adaptation to the role requirements.
- Completed case narratives to document client meetings.
- Evaluated program effectiveness regularly by analyzing data on client outcomes and refining service delivery methods accordingly.
- Prepared administrative reports or other documentation to determine program success.
- Established strong relationships with local businesses and organizations, increasing collaboration on workforce development initiatives.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Met with clients and representatives to discuss program eligibility.
- Coordinated workshops on various topics such as networking, soft skill development, and interview techniques to enhance client employability prospects.
- Managed caseloads effectively while maintaining timely communication with clients regarding their job search progress.
- Increased overall efficiency within the office through thorough organization of paperwork processes and digital files.
Executive Assistant
Regional Enterprise Development Institute
05.2023 - Current
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Coordinated events and worked on ad hoc projects.
- Screened personal and business calls and directed to appropriate party.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Used advanced software to prepare documents, reports, and presentations.
- Took notes and dictation at meetings.
- Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Organized and coordinated conferences and monthly meetings.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Contributed to budget management by monitoring expenses and providing detailed expenditure reports regularly.
- Developed strong relationships with vendors leading to improved contract terms resulting in cost savings for the company.
- Filed paperwork and organized computer-based information.
- Created and managed office systems to efficiently deal with documentation.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Updated and maintained confidential databases and records.
- Worked with senior management to initiate new projects and assist in various processes.
- Handled confidential and sensitive information with discretion and tact.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Collaborated on special projects to improve overall business operations within the organization efficiently.
- Delivered exceptional organizational support enabling executive focus on high-level strategic initiatives fostering company growth.
- Enhanced productivity by organizing travel arrangements and coordinating accommodations for executives.
Business Support Officer
NSW Aboriginal Housing Office
08.2022 - 05.2023
- Developed strong relationships with local agencies for assistance in resolving tenant issues or disputes.
- Maintained database of housing resources, landlords and management companies.
- Calculated tenant rent amounts to prepare leases and contracts.
- Participated in community events to promote services and engage with public.
- Conducted outreach activities to engage local stakeholders in programs.
- Provided leadership, guidance and support to staff members.
- Collaborated with maintenance teams to prioritize repair requests for prompt resolution of issues affecting residents'' quality of life.
- Maintained detailed records of tenant information, work orders, and inspection reports for easy access as needed.
- Reviewed documentation and input data into computer system to complete eligibility process, re-certifications and tenant move-outs.
- Provided ongoing support to tenants facing financial difficulties by connecting them with appropriate resources or payment plans as needed.
- Improved tenant satisfaction by addressing housing concerns promptly and efficiently.
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2010 - 09.2011
- Investigated disputes and handled suspected fraud with diligence and attention to detail.
- Counted, verified and handled bank deposits and armored car transactions.
- Built strong relationships with customers, fostering trust and loyalty through exceptional service.
- Performed account maintenance by closing out accounts and changing customer addresses.
- Processed various transactions with accuracy and according to bank standards and legal requirements.
- Assessed client needs proactively during interactions, offering tailored solutions that aligned with their financial objectives.
- Contributed to the growth of the bank''s customer base through effective cross-selling techniques and personalized service recommendations.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Maintained friendly and professional customer interactions.
- Collaborated with team members to achieve branch sales targets by promoting banking products and services.
- Educated customers on online banking and mobile banking applications.
- Managed cash drawer accurately and efficiently, adhering to strict security protocols for vault access and transaction processing.
Sales Assistant
Payless Shoes
01.2009 - 01.2010
- Established rapport with customers using active listening and interpersonal skills.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Collaborated with team members to achieve a cohesive and efficient store environment.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Skills
- Business Administration
- Report Generation
- Travel Arrangements
- Microsoft Office
- Meeting planning
- Honest and Dependable
- Filing and data archiving
- Expense Reporting
Timeline
Executive Assistant
Regional Enterprise Development Institute
05.2023 - Current
Business Support Officer
NSW Aboriginal Housing Office
08.2022 - 05.2023
Customer Service Representative
Commonwealth Bank Of Australia, CBA
01.2010 - 09.2011
Sales Assistant
Payless Shoes
01.2009 - 01.2010
Employment Officer
Murdi Paaki Regional Enterprise