Summary
Overview
Work History
Education
Skills
Affiliations
Certification
Timeline
Generic

Talise Borg

Taylors Lakes,VIC

Summary

I am a responsible Retail Sales Associate Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Retail Sales Associate

JD Sports
Taylors Lakes, VIC
03.2023 - Current
  • Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
  • Helped customers by answering questions and locating merchandise.
  • Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
  • Initiated friendly conversation with customers to determine level of assistance required.
  • Followed company policies, rules and procedures to promote company goals and maintain safety.
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
  • Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
  • Created price tags and merchandise signs for new items.
  • Used product knowledge to suggest items to match client needs.
  • Answered questions about current promotions and resolved issues according to store policies.
  • Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
  • Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
  • Addressed customer questions and concerns regarding products and services.
  • Assisted in training new employees on proper use of equipment and safety protocols.
  • Completed transactions in an efficient manner while providing excellent customer service.

Crew Member

McDonalds
Taylors Lakes, VIC
09.2020 - 03.2023
  • Served food quickly for positive guest experiences.
  • Organized and restocked supplies to support operations and team productivity.
  • Interacted pleasantly with guests to deliver quality customer service.
  • Took orders from patrons and input selections into store computer system.
  • Drove team success by quickly completing assigned tasks.
  • Stocked shelves and cases with new or transferred items.
  • Upheld high standards of productivity and quality in operations.
  • Demonstrated proper food safety practices by accurately completing quality control checklist.
  • Presented orders to guests within anticipated service times.
  • Performed cashier duties such as taking orders, collecting payments and providing change.

Education

Associates Degree of Fashion, Textiles And Merchandising -

RMIT
Brunswick, VIC

High School Diploma -

Catholic Regional College Sydenham
Vic
10-2023

Skills

  • Order Processing
  • Money Handling
  • Display Setup
  • Customer Service
  • Product Promotions
  • Self-Checkout Assistance
  • Point of sale systems
  • Policy and Procedure Adherence
  • Sales goal achievement
  • Time Management
  • Sales expertise
  • POS System Operation
  • Complaint Management
  • Retail Store Operations
  • Customer Assistance
  • Stocking and Receiving
  • Independent judgement
  • Merchandise Display
  • Retail Sales
  • Store maintenance
  • Product Knowledge
  • Store Opening and Closing
  • Teamwork and Collaboration
  • Suggestive Selling
  • Positive and professional
  • Upselling strategies
  • Professional Appearance
  • Fitting room maintenance
  • Retail merchandising expertise
  • Customer Needs Assessment
  • Problem-Solving
  • Relationship Building
  • Product Recommendations
  • Interpersonal and written communication

Affiliations

  • Part Time Vocalist
  • Design Clothing within my spare time

Certification

  • Certificate In First Aid
  • Certificate II and III in beauty services

Timeline

Retail Sales Associate

JD Sports
03.2023 - Current

Crew Member

McDonalds
09.2020 - 03.2023

Associates Degree of Fashion, Textiles And Merchandising -

RMIT

High School Diploma -

Catholic Regional College Sydenham

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Talise Borg