Talise Borg
Taylors Lakes,VIC
Summary
I am a responsible Retail Sales Associate Customer-focused Retail Associate with solid understanding of retail dynamics and customer service standards. Experienced providing quality product recommendations and solutions to meet customer needs and exceed expectations. Committed to executing sales, service and customer experience initiatives driving strong sales.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Retail Sales Associate
JD Sports
Taylors Lakes, VIC
03.2023 - Current
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Helped customers by answering questions and locating merchandise.
- Kept calm and applied strong problem-solving and interpersonal skills to resolve conflicts.
- Initiated friendly conversation with customers to determine level of assistance required.
- Followed company policies, rules and procedures to promote company goals and maintain safety.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Monitored sales floor to identify customers in need of assistance and merchandise requiring replenishment.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Created price tags and merchandise signs for new items.
- Used product knowledge to suggest items to match client needs.
- Answered questions about current promotions and resolved issues according to store policies.
- Assisted customers by asking open-ended questions to understand needs and suggest suitable merchandise.
- Assisted with conducting merchandise stock counts and reported discrepancies to supervisor.
- Addressed customer questions and concerns regarding products and services.
- Assisted in training new employees on proper use of equipment and safety protocols.
- Completed transactions in an efficient manner while providing excellent customer service.
Crew Member
McDonalds
Taylors Lakes, VIC
09.2020 - 03.2023
- Served food quickly for positive guest experiences.
- Organized and restocked supplies to support operations and team productivity.
- Interacted pleasantly with guests to deliver quality customer service.
- Took orders from patrons and input selections into store computer system.
- Drove team success by quickly completing assigned tasks.
- Stocked shelves and cases with new or transferred items.
- Upheld high standards of productivity and quality in operations.
- Demonstrated proper food safety practices by accurately completing quality control checklist.
- Presented orders to guests within anticipated service times.
- Performed cashier duties such as taking orders, collecting payments and providing change.
Education
Associates Degree of Fashion, Textiles And Merchandising -
RMIT
Brunswick, VICHigh School Diploma -
Catholic Regional College Sydenham
Vic 10-2023
Skills
- Order Processing
- Money Handling
- Display Setup
- Customer Service
- Product Promotions
- Self-Checkout Assistance
- Point of sale systems
- Policy and Procedure Adherence
- Sales goal achievement
- Time Management
- Sales expertise
- POS System Operation
- Complaint Management
- Retail Store Operations
- Customer Assistance
- Stocking and Receiving
- Independent judgement
- Merchandise Display
- Retail Sales
- Store maintenance
- Product Knowledge
- Store Opening and Closing
- Teamwork and Collaboration
- Suggestive Selling
- Positive and professional
- Upselling strategies
- Professional Appearance
- Fitting room maintenance
- Retail merchandising expertise
- Customer Needs Assessment
- Problem-Solving
- Relationship Building
- Product Recommendations
- Interpersonal and written communication
Affiliations
- Part Time Vocalist
- Design Clothing within my spare time
Certification
- Certificate In First Aid
- Certificate II and III in beauty services
Timeline
Retail Sales Associate
JD Sports
03.2023 - Current
Crew Member
McDonalds
09.2020 - 03.2023
Associates Degree of Fashion, Textiles And Merchandising -
RMIT
High School Diploma -
Catholic Regional College Sydenham