Talitha Mcdonald
Sydney Olympic Park
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Diligent Childcare Director with just under 6 months of experience directing enrichment activities, curriculum and caring for children in licensed childcare facility. Oversees staff and operations to meet NSW licensing standards and contract requirements. Cultivates safe and nurturing environment for children while maintaining profitability and business growth.
Overview
10
10
years of professional experience
Work History
Childcare Center Director
Bristol Group
04.2024 - Current
- Attended professional meetings and conferences to maintain and improve professional competence.
- Oversaw safety requirements, inspection, and certification procedures to facilitate annual licensing review.
- Planned and monitored curriculum and program activities and liaised with teachers to create fun and engaging learning experiences.
- Recruited, selected, and retained high-quality staff to reduce turnover and foster stability.
- Engaged with parents and families to build positive relationships for children to thrive.
- Adhered to budgetary guidelines to set financial goals and maintain school profitability.
- Furnished facility with supplies, equipment, food and materials to foster social and cognitive development.
- Supervised and managed team of childcare professionals to guarantee highest standards of care.
- Continuously assessed program quality by observing classroom activities, reviewing lesson plans, and gathering feedback from both staff and parents.
- Coordinated special events such as holiday celebrations or parent-teacher conferences, fostering community engagement among families in the program.
Customer Service Officer
Jetstar Airways
05.2022 - 04.2024
- Assisted at least 1000 customers every day with positive attitude and focus on customer satisfaction.
- Marketed additional products and services complementing customers' current offerings and adding value.
- Received payment information from customers and implemented it carefully into system to alleviate errors.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Built customer confidence by actively listening to concerns and giving resolutions.
- Exhibited high energy and professionalism when dealing with clients and staff.
Early Childhood Educator
Integricare
05.2021 - 05.2022
- Identified signs of emotional and developmental problems in children and reported to parents.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Used classroom observations to create written assessments of student performance.
- Maintained and fostered positive and constructive interactions with staff, families and children.
- Coordinated schedules of activities, events and field trips.
- Coached, supervised and mentored education staff, imparting classroom knowledge to build strong skill sets.
- Sanitized toys and play equipment each day to maintain safety and cleanliness.
- Ordered and restocked classroom supplies.
Early Childhood Educator
Only About Children, OAC
11.2018 - 05.2021
- I started this job under an online traineeship course, which allowed me to continue working once I received my qualification
- Experienced across all age groups, 0 – 5 years
- Familiar with documentation expectations and planning cycle
- Strong reciprocal relationships between myself, families and children, maintaining and fostering positive and constructive interactions with staff, families and children.
- Monitored students' academic, social and emotional progress and recorded in individual files.
- Communicated with parents and other staff about student progress.
- Ordered and restocked classroom supplies.
Children's Church Volunteer
Calvary City Church
01.2015 - 12.2017
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Identified issues, analyzed information and provided solutions to problems.
- Handle and document Children's Church donations and expenses
Kindergarten teacher
Calvary Training Centre, CTC
04.2015 - 12.2016
- Volunteer based
- Taught the English language to children aged 3-5
- Assisted with class management and reward systems
- Reported to parents and administration about student progress.
Childcare Administrator
Integricare Rozelle
05.2023 - 04.2024
- Developed strong relationships with families, fostering open communication channels to ensure the well-being of each child.
- Mentored new hires by providing thorough training on center policies, procedures, and best practices in childcare administration.
- Increased enrollment numbers by developing engaging marketing materials and attending local events to promote the childcare center.
- Enhanced parent satisfaction by addressing concerns promptly and implementing effective solutions.
- Engaged with parents and families to build positive relationships for children to thrive.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Assisted coworkers and staff members with special tasks on daily basis.
Education
Bachelor of Clinical Science - Medicine (Pre-Medicine)
Charles Sturt University
Sydney, NSW07.2024
Online course through Kool -
Kids Training College
07.2020
HSC -
Burwood Girls High School
Burwood, NSW2018
Skills
- Time Management
- Collaborative and Team-Oriented
- Safety Monitoring and Management
- Relationship Building
- Problem Solving
- Computer Proficiency
- Filing and Classroom Organization
- Detail-Oriented
- Conflict Resolution
- First Aid and CPR
- Clear and Direct written and verbal communication
Accomplishments
Awarded Trainee Of The Year from Sydney region for constantly delivering a high standard of customer service to families and demonstrating a high standard of professionalism
Fully vaccinated
From Oct 2021
Timeline
Childcare Center Director
Bristol Group
04.2024 - Current
Childcare Administrator
Integricare Rozelle
05.2023 - 04.2024
Customer Service Officer
Jetstar Airways
05.2022 - 04.2024
Early Childhood Educator
Integricare
05.2021 - 05.2022
Early Childhood Educator
Only About Children, OAC
11.2018 - 05.2021
Kindergarten teacher
Calvary Training Centre, CTC
04.2015 - 12.2016
Children's Church Volunteer
Calvary City Church
01.2015 - 12.2017
Bachelor of Clinical Science - Medicine (Pre-Medicine)
Charles Sturt University
Online course through Kool -
Kids Training College
HSC -
Burwood Girls High School
Similar Profiles
Angel MontielAngel Montiel
Architecture Intern at Bristol Group Inc.Architecture Intern at Bristol Group Inc.
ISHINI UDARA KURUPPU ISHINI UDARA KURUPPU null
Educator at Dundas ELC (Bristol Group)Educator at Dundas ELC (Bristol Group)
Samario HowardSamario Howard
Claims Adjuster at Bristol West Insurance GroupClaims Adjuster at Bristol West Insurance Group