Summary
Overview
Work History
Education
Skills
Timeline
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Talitha Orchard

Ringwood,VIC

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Organised and dependable who is successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

6
6
years of professional experience

Work History

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 12.2021
  • Greeted customers and took orders.
  • Operated the cash register with accuracy, ensuring proper handling of transactions.
  • Maintained a clean and organised workspace, adhering to strict sanitation standards and restaurant policies.
  • Enhanced customer satisfaction by providing exceptional service.
  • Increased speed of service through effective multitasking and time management skills.

Retail Sales Assistant

Hush Puppies
05.2022 - 09.2023
  • Processed transactions accurately while maintaining a high level of customer service.
  • Increased sales by building strong customer relationships and providing excellent service.
  • Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
  • Collaborated with team members to achieve a cohesive and efficient store environment.
  • Met and exceeded sales targets consistently, contributing to overall team success.
  • Executed visual merchandising strategies to attract customers and drive sales.
  • Managed efficient cash register operations.

Retail Sales Assistant

The Salvation Army
08.2022 - Current
  • Maintained clean, organized store environment for an inviting shopping experience for customers.
  • Greeted customers and helped with product questions, selections, and purchases.
  • Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
  • Built strong relationships with customers, resulting in repeat business and referrals.
  • Used POS system to process sales, returns, online orders, and gift card activations.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.

Service Team Member

Myer
10.2022 - Current
  • Demonstrated flexibility in scheduling by working various shifts as needed, including weekends and holidays, showing reliability as a team member.
  • Contributed to meeting sales targets through upselling techniques and product recommendations tailored to individual customer preferences.
  • Improved customer satisfaction by providing timely and efficient service in a fast-paced environment.
  • Displayed a strong work ethic by consistently arriving on time, prepared for shifts, and exhibiting a positive attitude towards team members and customers alike.
  • Executed cash transactions accurately, maintaining proper cash handling procedures to minimize discrepancies at the end of shifts.

Education

Diploma of Sport Science - Exercise And Sports Science

Victoria University
Melbourne, VIC
03.2024

VCE -

Norwood Secondary College
Ringwood, VIC
12.2018

Skills

  • Strong Work Ethic
  • Patience and composure
  • Email Communication
  • Customer Service
  • Teamwork and Collaboration
  • Relationship Building
  • Telephone Etiquette
  • POS Systems
  • Product Knowledge
  • Store maintenance
  • Calm and Professional Under Pressure
  • Product and service knowledge
  • Money handling abilities

Timeline

Service Team Member

Myer
10.2022 - Current

Retail Sales Assistant

The Salvation Army
08.2022 - Current

Retail Sales Assistant

Hush Puppies
05.2022 - 09.2023

Sandwich Artist

SUBWAY®Restaurants
01.2018 - 12.2021

Diploma of Sport Science - Exercise And Sports Science

Victoria University

VCE -

Norwood Secondary College

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Talitha Orchard