Summary
Overview
Work History
Education
Skills
Licenses And Vaccinations
Timeline
Generic

Talitha Rankin

Wellard,WA

Summary

With a background in mental health, public health, and dental services, I have gained valuable experience since 2018. Starting as a clerical officer, I frequently took on the responsibilities of an administrative assistant. Currently, I am thriving as a practice manager in private psychiatry, continuously expanding my skills and knowledge. My eagerness to learn and embrace new tasks and challenges is unwavering. Punctuality, reliability, honesty, and hard work are the pillars of my work ethic. Interacting with individuals of diverse ages and cultural backgrounds comes naturally to me, thanks to my exceptional interpersonal skills. Building strong working relationships with colleagues is effortless for me.

Overview

8
8
years of professional experience

Work History

Practice Manager

WA Psychiatry & ADHD Clinic
01.2024 - Current
  • Offer diverse clerical support to office team members, manage correspondence, answer telephone calls and track documentation
  • Maintain records by updating customer information
  • Answer phone calls and welcome visitors at the front desk
  • Disperse incoming mail to correct recipients throughout the office
  • Monitor calendars and scheduled appointments based on availability with doctors
  • File paperwork and documents electronically for client’s files appropriately
  • Ability to use Xestro and MedTech systems to monitor appointments and client information
  • Sort emails and manage correct correspondence
  • Work calmly and patiently in stressful fast-paced situations
  • Manage confidential documents and files accordingly
  • Handle complaints and disputes appropriately and confidently
  • Make payments with EFTPOS Machines
  • Assisting with all administration aspects such as paperwork, customer service and invoicing
  • Following work health and safety measures
  • Training new staff
  • Set up new staff on Xestro and create appointment diaries
  • Upkeeping policies and procedures to promote efficiency
  • Managing employees to make sure the practice is running smoothly
  • Ordering and managing office supplies throughout the practice
  • Following up with outstanding balances and overdue payments
  • Creating and managing staff rosters
  • Appropriately keep track of performance management of admin staff

Clerical Officer

North Metropolitan Mental Health Services
10.2018 - 01.2024
  • Greet visitors or callers to handle questions or direct to appropriate staff
  • Offer diverse clerical support to office team members, manage correspondence, answer telephone calls and track documentation
  • Maintain records by updating customer information
  • Answer phone calls and welcome visitors at the front desk
  • Disperse incoming mail to correct recipients throughout the office
  • Monitor calendars and scheduled appointments based on availability with doctors
  • File paperwork and documents into client’s files appropriately
  • Ability to use PSOLIS systems to monitor appointments and client information
  • Sort emails, incoming and outgoing faxes, and manage correct correspondence to both
  • Work calmly and patiently in stressful fast-paced situations
  • Manage confidential documents and files accordingly
  • Attend weekly meetings to take minutes accordingly
  • Format GP letters for Psychiatrists post these out
  • When working as acting Administration Assistant
  • Update and maintain admin rosters
  • Line Management of junior admin staff
  • Responsible for ROSTAR entries
  • Organize Cab charges and interpreters
  • Fleet car maintenance
  • Complete FOI requests
  • Responsible for the facilities management of the building
  • Update of MH Act Forms in accordance with expiry dates
  • Organize staff meetings and minute taking
  • Liaise with service Co-Ordinator

Special Needs Education Assistant

Carnaby Rise Primary School
01.2023 - 03.2023
  • Offer students personalized educational, behavioral, and emotional support
  • Keep students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements and safety hazards
  • Maintain focus, inclusive, and supportive learning environments
  • Help students master learning concepts through one-on-one and small group sessions
  • Create and coordinate age-appropriate enrichment activities to drive social, emotional, and intellectual development
  • Work one-on-one with special needs students to help navigate through school challenges
  • Prepare visual aids, equipment and classroom displays to foster learning
  • Prepare, duplicate, and collate teaching materials to help students better understand learning concepts
  • Liaise with team of professionals to implement comprehensive educational action plans for special needs and at-risk students
  • Apply positive reinforcement to redirect negative behaviors
  • Communicate and collaborate well with teachers from various grade levels

Special Needs Education Assistant

Madeley Primary School
08.2021 - 12.2022
  • Offer students personalized educational, behavioral, and emotional support
  • Keep students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements and safety hazards
  • Maintain focus, inclusive, and supportive learning environments
  • Help students master learning concepts through one-on-one and small group sessions
  • Create and coordinate age-appropriate enrichment activities to drive social, emotional, and intellectual development
  • Work one-on-one with special needs students to help navigate through school challenges
  • Prepare visual aids, equipment and classroom displays to foster learning
  • Prepare, duplicate, and collate teaching materials to help students better understand learning concepts
  • Liaise with team of professionals to implement comprehensive educational action plans for special needs and at-risk students
  • Apply positive reinforcement to redirect negative behaviors
  • Communicate and collaborate well with teachers from various grade levels

Cook/kitchenhand

Greenhorns Bar
11.2018 - 09.2019
  • Maintained order and cleanliness of work areas to conform with health codes
  • Acquired new skills to support team and further accommodate customer needs
  • Stored perishable food items in freezer or refrigerator to protect from spoilage
  • Followed recipes and customer requests to prepare meals
  • Restocked pantries with nonperishable food items to prevent stock from running low
  • Checked and recorded refrigerator and freezer temperatures to maintain food quality and freshness
  • Monitored inventory to keep adequate stock of food items and supplies
  • Cleaned and sterilized dishes, countertops, and utensils to prevent bacteria growth
  • Prevented spoilage or cross-contamination by storing food in designated containers and areas
  • Transported trash to dumpster, properly disposing of expired food items
  • Partnered with chef to cook food and comply with food preservation guidelines
  • Prepared garnishes to complement dishes on menu
  • Peel and cut fruit and vegetables to prepare for cooking or serving
  • Maintained clean and well-organized kitchen areas to promote efficiency
  • Kept dishware, glasses, and utensils ready for customer needs by quickly scraping, washing, and restacking items
  • Developed great team spirit with other personnel by pitching in and helping with task completion
  • Conducted open and close procedures of the kitchen

Barista

Miss Mauds
01.2017 - 11.2018
  • Collected payments and provided accurate change
  • Prepared and served coffee, espresso drinks, blended coffees and teas
  • Maintained calm demeanor during high-volume periods and special events
  • Maintained clean and organized workspace, enabling coworkers to locate resources and products
  • Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
  • Restocked self-service area with sweeteners, stir sticks and coffee cup sleeves
  • Memorized recipes for specialty coffee beverages and seasonal offerings
  • Created complex, hand-crafted beverages based upon customer preferences
  • Addressed and resolved customer concerns to maintain brand loyalty
  • Repaired minor issues with equipment and handled troubleshooting tasks to keep coffee machines operational
  • Followed health, safety, and sanitation guidelines to pass state inspections
  • Served cakes and desserts along with coffee orders
  • Answering telephone calls and handling inquiries appropriately
  • Cross-sold retail and bakery items to customers, boosting daily store sales

Education

Diploma Of Practice Management -

Medical Administration Training

Certificate IV in Educational Support -

North Metropolitan Tafe
Joondalup
08.2021

Certificate III in Educational Support -

North Metropolitan Tafe
Joondalup
10.2015

Year 12 Graduate -

Bullsbrook Community College
Bullsbrook
10.2015

Skills

  • Fast Learner
  • Adaptability
  • Critical thinking and problem solving
  • Customer Service
  • Ability to Multitask
  • Effective Time Management
  • Microsoft Office
  • ATI-Mirage Effective Minute Taking Course
  • Mental Health First Aider
  • First-Aid Training
  • Strong Written and Verbal Communication Skills
  • Behavior Management Skills
  • Computer Skills
  • Ability to Work Under Pressure
  • Ability to Work in a Team
  • Good organizational skills
  • Relationship Building

Licenses And Vaccinations

  • C-A Class Western Australian License, currently on Provisionals until 08/01/25
  • Full Covid-19 Vaccinations, certificate can be provided if required
  • Working With Children’s Check, currently being renewed as expired

Timeline

Practice Manager

WA Psychiatry & ADHD Clinic
01.2024 - Current

Special Needs Education Assistant

Carnaby Rise Primary School
01.2023 - 03.2023

Special Needs Education Assistant

Madeley Primary School
08.2021 - 12.2022

Cook/kitchenhand

Greenhorns Bar
11.2018 - 09.2019

Clerical Officer

North Metropolitan Mental Health Services
10.2018 - 01.2024

Barista

Miss Mauds
01.2017 - 11.2018

Certificate IV in Educational Support -

North Metropolitan Tafe

Certificate III in Educational Support -

North Metropolitan Tafe

Year 12 Graduate -

Bullsbrook Community College

Diploma Of Practice Management -

Medical Administration Training

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Talitha Rankin