Talitua Peterson
Toowoomba,Australia
Summary
Professional with comprehensive experience ready for this role. Equipped with strong skills in leadership, problem-solving, and strategic planning. Known for team collaboration and adaptability, consistently delivering results. Strong communicator with focus on customer satisfaction and accountability.
Demonstrates consistently positive attitude and creates welcoming atmosphere for customers and colleagues.
Service-oriented Customer Support with 10+ years of experience in contact centre operations talking to customers over phone, e-mail, online chat or social media to resolve broad range of concerns.
Offer strong computer skills in Word, Excel and web-based applications and delivers exceptional communication with keen attention to detail.
Overview
12
12
years of professional experience
Work History
Bookings Officer (acting Position)
Toowoomba Regional Council
06.2025 - 09.2025
- Managed bookings and reservations across two self-service venues, ensuring optimal space allocation and alignment with client needs.
- Responded promptly to booking enquiries, providing accurate information and personalized support to enhance customer satisfaction.
- Liaised with clients to coordinate event logistics, including staging, seating arrangements, catering and dietary requirements, entertainment, and AV/media setup.
- Prepared and configured rooms at multiple venues (e.g. The Annex, Highfields Cultural Centre, Highfields Library Community Rooms) according to event specifications.
- Provided on-site support by travelling between venues to assist with event setup and delivery of required items.
- Monitored inventory levels, restocked supplies, and reported shortages to management to ensure timely replenishment and operational continuity.
- Delivered high-quality customer service by resolving enquiries efficiently and maintaining a welcoming, professional environment.
- Maintained cleanliness and organization of workspaces, adhering to health and safety standards and presenting venues with a fresh, polished appearance.
- Executed daily operational tasks including payment processing, supply restocking, and general customer assistance.
- Collaborated with team members to improve service delivery and enhance overall guest experience.
- Fostered positive workplace culture through open communication and reliable support to colleagues and supervisors.
Function Attendant - CityHall (Primary Position)
Toowoomba Regional Council
05.2024 - Current
- Oversaw the daily presentation and cleanliness of meeting rooms and function spaces, ensuring a professional environment for Council members, the Mayor’s office, and administrative teams
- Coordinated catering orders for diverse events, accommodating dietary requirements and ensuring timely, high-quality service.
- Monitored inventory levels for restock, and placed order using telephone, email or speaking directly with the supplier.
- Implemented and maintained safety protocols, contributing to a reduction in workplace incidents and promoting a secure environment for staff and guests.
- Conducted regular quality checks to uphold high standards in venue presentation and service delivery.
- Provided operational insights and contributed to strategic planning discussions with management to enhance workflow and guest experience.
- Monitored inventory levels and supply usage, reporting shortages and supporting efficient resource management.
- Operated equipment safely and effectively in compliance with workplace regulations and standards.
- Trained new staff on operational procedures, safety practices, and service expectations to ensure consistency and team readiness.
- Maintained organized, clean, and welcoming function spaces through proactive inspections and upkeep.
- Supported daily operations, working independently and collaboratively to meet service goals and event requirements.
- Demonstrated a respectful, friendly, and proactive approach to guest and team interactions.
- Participated in team meetings, offering suggestions to improve guest service procedures and event coordination.
- Monitored inventory levels and reported supply needs to management.
Function Attendant - Casual Position
Toowoomba Regional Council
10.2022 - 05.2024
- Function Attendant at various functions/events hosted and facilitated by Toowoomba Regional Council:
- City Hall, The Annex, Highfields Cultural Centre, Jondaryan Wool Shed, Oakey Cultural Centre, Toowoomba Library Community Rooms
- Enhanced customer satisfaction by providing efficient and courteous service.
- Maintained clean and safe environment for guests through regular inspection and cleaning tasks.
- Collaborated with team members to improve overall service quality and guest experience.
- Assisted with inventory management to ensure adequate stock levels were maintained for smooth operations.
- Resolved customer complaints in timely manner, demonstrating professionalism and empathy.
- Contributed to positive work atmosphere by maintaining open communication with colleagues and supervisors.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Executed daily tasks such as restocking supplies, and assisting customers with questions or concerns.
- Participated in training programs to stay current on industry best practices and company policies.
Pastor/Reverend
By His Grace Church
11.2020 - Current
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling, and prayer.
- Provided crisis response and counseling to church members.
- Officiated special services such as weddings, funerals, and baptism services.
- Collaborated with church leadership to plan master calendar of events.
- Oversaw administration and management of all areas of ministry.
- Authored sermons, speeches and other religious materials.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
Pastor/Reverend
New Creation Church
03.2016 - 09.2020
- Planned and conducted worship services, wrote sermons, and worked with key church leaders to carry out church mission.
- Provided spiritual care through visitation, counseling, and prayer.
- Provided crisis response and counseling to church members.
- Officiated special services such as weddings, funerals, and baptism services.
- Collaborated with church leadership to plan master calendar of events.
- Oversaw administration and management of all areas of ministry.
- Authored sermons, speeches and other religious materials.
- Helped to create welcoming environment for visitors and encouraged congregation to offer support.
Customer Services Assistant
Allianz Global Assistance
09.2015 - 02.2016
- Health, Property and Life, Assist customer's general inquiries
- Data Collection & Data Entry
- 24 hours/7 days a week telephone helpdesk
- Online Claim
- Afterhours Claims and Emergencies
- Technical support and solutions
- Acknowledge and process customer requests
- Work as a team to complete and accomplish monthly Key Performance Indicators
- Assist management with training new staff
- Organize Events/Fun Committee
Customer Services Representative
Queensland Motorways Ltd
09.2013 - 09.2015
- Assist customer's general inquiries
- Data Entry
- Billing inquiries
- Technical support and solutions
- Process payments through an online system
- Acknowledge and process customer requests which are possible within the policies and
Education
Qualifications
Other Accreditations
Theology
New Creation Church
Brisbane, QLD01.2016
High School Diploma -
Marist College
Auckland01.2001
Skills
- Strong Customer Service Focus
- Good Communicator & Active Listener
- Energetic Work Attitude
- Thrive in team situations
- Flexible and Adaptable
- Safety understanding
- Initiative and Self-Motivation
- Patience and understanding
- Attention to Detail
- Task Prioritization
- Relationship Building
Timeline
Bookings Officer (acting Position)
Toowoomba Regional Council
06.2025 - 09.2025
Function Attendant - CityHall (Primary Position)
Toowoomba Regional Council
05.2024 - Current
Function Attendant - Casual Position
Toowoomba Regional Council
10.2022 - 05.2024
Pastor/Reverend
By His Grace Church
11.2020 - Current
Pastor/Reverend
New Creation Church
03.2016 - 09.2020
Customer Services Assistant
Allianz Global Assistance
09.2015 - 02.2016
Customer Services Representative
Queensland Motorways Ltd
09.2013 - 09.2015
Qualifications
Other Accreditations
Theology
New Creation Church
High School Diploma -
Marist College
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