Tallara Tilley
Golden Bay,WA
Summary
Highly accomplished Operations and Branch Management professional with over 13 years of experience in the vehicle rental industry, excelling in frontline operations, fleet management, regional coordination, and senior leadership roles. Demonstrated expertise in driving revenue growth and optimizing fleet performance while consistently enhancing customer satisfaction. Proven ability to lead large teams effectively and deliver strong commercial outcomes through strategic initiatives and operational excellence. Committed to fostering a culture of continuous improvement and innovation within dynamic environments.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Branch Manager
Sixt Car Rental
01.2024 - Current
- Oversee full branch operations, leading a workforce of 40+ employees across frontline, fleet, and support functions.
- Deliver consistent achievement of location KPIs, sales targets, and customer satisfaction goals.
- Drive revenue growth through strategic workforce planning, sales leadership, and operational optimisation.
- Ensure fleet availability, compliance, and vehicle readiness at all times.
- Own rostering and labour management to maximise productivity and control costs.
- Build and maintain strong partnerships with vehicle suppliers and dealers.
- Lead safety performance across washbay and fleet operations; identify and mitigate HSE risks.
- Manage escalated customer complaints and protect brand reputation through effective resolution.
Duty Manager
Sixt Car Rental
01.2022 - 01.2024
- Led front- and back-of-house operations to ensure seamless customer experience and high-performing daily operations.
- Oversaw fleet planning, compliance, and safety standards.
- Drove sales performance through coaching, upselling strategies, and KPI monitoring.
- Resolved complex customer complaints and implemented service improvements.
- Maintained strict control over asset management, keys, and compliance procedures.
Fleet Manager / Fleet & Operations Coordinator
Sixt Car Rental
01.2020 - 01.2022
- Directed regional fleet strategy across three states, aligning utilisation, availability, and budget targets.
- Coordinated de-fleets, floating fleet movements, and stop-sales to optimise performance.
- Produced executive fleet performance reporting and recommendations.
- Led major event fleet recovery and demand surge planning.
- Oversaw servicing, repairs, claims, stolen vehicle processes, and asset compliance.
- Reduced fleet downtime through proactive repair planning and turnaround management.
- Coordinated vehicle acquisition, delivery, and disposal.
- Controlled regional fleet expenditure and purchase order processes.
- Implemented cost-reduction initiatives impacting maintenance, repairs, and transhipment.
- Improved monthly P&L performance through operational efficiency and utilisation improvements.
- Drove accountability for unreported damage reduction across locations.
- Championed ECHO values: Energy, Courage, Humility, Ownership.
Operations Manager
Thrifty Car Rental
04.2015 - 01.2020
- Led daily branch operations, staffing models, productivity planning, and performance delivery.
- Directed customer service and fleet operations to maximise rental opportunities.
- Ensured asset accountability, fleet readiness, inventory auditing, and compliance.
- Acted as 2IC to Area Manager and delivered daily operational briefings.
- Built strong team culture through coaching, performance management, and training programs.
- Drove customer experience improvements and NPS growth.
Rental Sales Officer
Thrifty Car Rental
01.2013 - 03.2015
- Delivered high-quality customer service and achieved strong sales results.
- Executed upselling strategies and promoted value-added products.
- Maintained contract accuracy, privacy compliance, and daily reporting.
- Supported fleet operations, safety reporting, and administration functions.
- Recognised for consistently delivering 'Blue Chip' customer service.
Education
Year 12 -
Rockingham Senior High School
01.2010
Certificate II in Business -
Certificate II in Information Technology -
Certificate II in Tourism -
Skills
- Branch operations management
- Customer service
- Customer relationships
- Excellent time management skills
- Attention to detail
- Coaching and mentoring
- Team supervision
- Relationship building and management
- Client relationship management
- Excellent work ethic
- Operations management
- Staff management
- Employee development
- Decision-making
Professional References
Available upon request.
Certification
- Certificate II in Business
- Certificate II in Information Technology
- Certificate II in Tourism
- Western Australian Driver’s Licence: C Class & HR Class
Key Leadership Strengths
- Multi-Site & Branch Operations Management
- Large Team Leadership (40+ Staff)
- Fleet & Asset Management
- Revenue Growth & KPI Delivery
- P&L & Cost Control
- Customer Experience & NPS Performance
- Safety, Compliance & Risk Management
- Executive Stakeholder Engagement
Timeline
Branch Manager
Sixt Car Rental
01.2024 - Current
Duty Manager
Sixt Car Rental
01.2022 - 01.2024
Fleet Manager / Fleet & Operations Coordinator
Sixt Car Rental
01.2020 - 01.2022
Operations Manager
Thrifty Car Rental
04.2015 - 01.2020
Rental Sales Officer
Thrifty Car Rental
01.2013 - 03.2015
Certificate II in Business -
Certificate II in Information Technology -
Certificate II in Tourism -
Year 12 -
Rockingham Senior High School