Lilee Somerville
Springfield Central
Summary
Professional with strong background in hospitality management, ready to drive operational excellence and elevate guest satisfaction. Adept at team collaboration, leading staff to meet and exceed goals, and adapting to changing needs. Skilled in inventory management, staff training, customer service, and financial oversight. Known for reliability, problem-solving abilities, and maintaining high standards.
Overview
8
8
years of professional experience
Work History
Restaurant Manager
McDonald's
12.2016 - Current
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Reconciled cash and credit card transactions to maintain accurate records.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Promoted a positive work environment with proactive conflict resolution strategies and team-building activities.
- Conducted health, safety, and sanitation process evaluations to identify and remedy any violations immediately.
- Oversaw inventory management processes to minimize waste and maintain optimal stock levels for seamless operation.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Education
Certificate III in Retail -
Mcdonald's RTO
01-2021
High School Diploma -
Springfield Central State High School
Springfield, QLD12-2020
Skills
Was awarded the Outstanding Future Leader in 2022, representing the the top 10% of performers within the country
Timeline
Restaurant Manager
McDonald's
12.2016 - Current
Certificate III in Retail -
Mcdonald's RTO
High School Diploma -
Springfield Central State High School
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