Talmai Cason
Deception Bay,QLD
Summary
Dynamic professional with a proven track record at Holistic Horizons, excelling in client relations and data management. Recognized for strong problem-solving abilities and meticulous attention to detail, enhancing customer satisfaction and operational efficiency. A fast learner committed to fostering teamwork and achieving shared goals in high-pressure environments.
Overview
11
11
years of professional experience
Work History
Rostering Assistant
Holistic Horizons
10.2021 - 03.2025
- Contributed to a positive work environment with strong interpersonal skills and proactive teamwork attitude.
- Greeted guests in with friendliness and professionalism.
- Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
- Worked closely with management to provide effective assistance for specific aspects of business operations.
- Assisted manager in all aspects of business operations.
- Safeguarded sensitive information through proper documentation handling, data entry, and record maintenance procedures.
- Strengthened client relationships through consistent follow-up communication and efficient problem resolution.
- Boosted customer satisfaction by promptly addressing inquiries and resolving issues professionally.
- Collaborated effectively with cross-functional teams to achieve shared goals in a timely manner.
- Remained solutions-oriented in face of complex problems to assist management and overall business direction.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
Support Worker
Holistic Horizons
11.2019 - 10.2021
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Helped clients manage and reach individual goals, supporting independent progression and social skills.
- Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
- Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
- Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
- Provided crisis counseling and intervention services to clients in emergency situations.
- Provided emotional support to clients, improving their mental health and overall wellbeing.
Chef De Partie
Cafe Diversity
03.2016 - 10.2019
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Demonstrated strong multitasking abilities, managing multiple stations during busy service periods.
- Maintained well-organized mise en place to keep work consistent.
- Operated all kitchen equipment safely to prevent injuries.
- Rotated stock to use items before expiration date.
- Contributed to a positive kitchen atmosphere through effective communication and collaboration with team members.
- Complied with portion and serving sizes as per restaurant standards.
- Prepared items for roasting, sautéing, frying, and baking.
- Maintained high standards of cleanliness and organization, ensuring a safe and efficient workspace.
- Reduced food waste by carefully monitoring inventory levels and adjusting orders accordingly.
- Ensured compliance with food safety regulations by maintaining proper storage protocols for perishable items and promptly addressing any potential hazards.
- Supported head chef in menu creation, incorporating seasonal ingredients for innovative dishes.
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
- Planned and directed high-volume food preparation in fast-paced environment.
- Participated in food tastings and taste tests.
- Utilized culinary techniques to create visually appealing dishes.
- Modified recipes to accommodate dietary restrictions and allergies.
- Monitored food production to verify quality and consistency.
Chef De Partie
Tempest Seafood
06.2014 - 03.2016
- Provided support in all areas of the kitchen as needed, demonstrating versatility and adaptability under pressure.
- Trained kitchen staff to perform various preparation tasks under pressure.
- Rotated stock to use items before expiration date.
- Developed close relationships with suppliers to source best ingredients.
- Oversaw scheduling, inventory management, and supply ordering to maintain fully stocked kitchen.
- Developed new recipes and flavor combinations to enhance customer dining experience.
- Assisted with menu development and planning.
- Evaluated food products to verify freshness and quality.
- Set up and broke down kitchen for service.
- Expanded culinary knowledge through continuous research on new techniques, flavors, and trends within the industry as a means of staying current with evolving consumer tastes.
Education
Cert 3 Hospitality - Hospitality
TAFE Queensland
QLD04-2015
Skills
- Fast learner
- Time management
- Computer skills
- Attention to detail
- Team collaboration
- Data entry
- Problem-solving
- Schedule and calendar management
Timeline
Rostering Assistant
Holistic Horizons
10.2021 - 03.2025
Support Worker
Holistic Horizons
11.2019 - 10.2021
Chef De Partie
Cafe Diversity
03.2016 - 10.2019
Chef De Partie
Tempest Seafood
06.2014 - 03.2016
Cert 3 Hospitality - Hospitality
TAFE Queensland
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