Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Talwinder Singh

Summary

Knowledgeable housekeeping management professional familiar with hotel operations, cleaning procedures and health and safety regulations. Hardworking and passionate job seeker with strong organizational skills eager to secure Operational level position. Ready to help team achieve company goals.

Overview

1
1
year of professional experience

Work History

Housekeeping Office Coordinator

Silk Hospitality
05.2022 - 06.2022
  • Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
  • Streamlined communication between departments for optimal service delivery to guests.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Ensured high standards of cleanliness with thorough inspections and consistent staff training.
  • Coordinated maintenance requests, resulting in prompt issue resolution for guest satisfaction.
  • Maintained accurate record-keeping, ensuring proper billing and inventory management.
  • Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.

Assistant Housekeeping Manager

Silk Hospitality
12.2021 - 05.2022
  • Improved guest satisfaction by efficiently addressing and resolving housekeeping concerns and complaints.
  • Enhanced team productivity by providing ongoing training and support to housekeeping staff members.
  • Streamlined daily operations for increased efficiency with the implementation of effective scheduling strategies.
  • Ensured a clean and welcoming environment, conducting thorough inspections of all areas within the property.
  • Prioritized tasks according to urgency, ensuring timely completion of projects without sacrificing quality standards.
  • Coordinated special projects such as deep cleans or major event preparations while minimizing disruption to guests'' experiences.

Housekeeping Supervisor

Silk Hospitality
03.2021 - 12.2021
  • Improved overall guest satisfaction by consistently maintaining clean and organized rooms and common areas.
  • Streamlined housekeeping processes for increased efficiency by implementing a new inventory management system.
  • Reduced linen waste and laundry costs with careful monitoring of usage and effective communication with staff members.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.
  • Maintained a high level of quality control through regular inspections, resulting in consistent adherence to hotel standards.

Education

Masters of International Hospitality Management - Hospitality

Edith Cowan University
Perth, WA
09.2021

Bachelor's of Science in Hospitality And Hotel Ad. - Hospitality

Institute of Hotel Management
Gurdaspur, India
04.2018

Skills

  • Performance evaluation
  • Time management
  • Task Assignment
  • Project management
  • Team coordination
  • Health and safety compliance
  • Conflict resolution
  • Attention to detail
  • Staff scheduling
  • Inventory control
  • Adaptability and flexibility
  • Training and development

Languages

Punjabi
Limited Working
Hindi
Professional Working
English
Professional Working

Timeline

Housekeeping Office Coordinator

Silk Hospitality
05.2022 - 06.2022

Assistant Housekeeping Manager

Silk Hospitality
12.2021 - 05.2022

Housekeeping Supervisor

Silk Hospitality
03.2021 - 12.2021

Masters of International Hospitality Management - Hospitality

Edith Cowan University

Bachelor's of Science in Hospitality And Hotel Ad. - Hospitality

Institute of Hotel Management

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Talwinder Singh