Talya Cohen
Brisbane,QLD
Summary
Experienced in dancing hip hop for 15 years and pilates of reform,mat and barre for 5 years as a client.
Passionate about giving support and best professional customer service with knowledge .
Commitment to flexible hours inorder to maintain a relationship for client .
Dedicated and ambitious to strive and always be up to date in educating my future establishment in Pilates .
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Customer Care Representative
Visa Company
11.2023 - 01.2024
- Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
- Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
- Managed high call volume with exceptional professionalism and efficiency.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Hospitality Worker
Sinta Bar Restaurant
06.2022 - 01.2023
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Acknowledged outstanding staff performance to boost morale.
- Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
- Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
- Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
- Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
- Observed established health and safety regulations to safeguard teams and guests.
- Reduced risks by maintaining clean and organised work environment.
Education
Matwork Pilates Instructor - Pilates
One Family Yoga And Fitness Education
Brisbane, QLD02.2024
Skills
- Data Collection
- Coordination
- Order and Refund Processing
- Process Improvement
- Computer Skills
Languages
Hebrew
Native or Bilingual
English
Professional Working
Timeline
Customer Care Representative
Visa Company
11.2023 - 01.2024
Hospitality Worker
Sinta Bar Restaurant
06.2022 - 01.2023
Customer Service Representative
Matwork Pilates Instructor - Pilates
One Family Yoga And Fitness Education