Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Talya Cohen

Brisbane,QLD

Summary

Experienced in dancing hip hop for 15 years and pilates of reform,mat and barre for 5 years as a client.

Passionate about giving support and best professional customer service with knowledge .

Commitment to flexible hours inorder to maintain a relationship for client .

Dedicated and ambitious to strive and always be up to date in educating my future establishment in Pilates .

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Customer Care Representative

Visa Company
11.2023 - 01.2024
  • Delivered comprehensive product support, assisting customers with troubleshooting and usage guidance.
  • Developed effective time management strategies to efficiently handle multiple tasks simultaneously without compromising quality.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Collaborated with cross-functional teams to resolve complex customer issues in a timely manner.
  • Managed high call volume with exceptional professionalism and efficiency.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded to customer needs through competent customer service and prompt problem-solving.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Hospitality Worker

Sinta Bar Restaurant
06.2022 - 01.2023
  • Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
  • Acknowledged outstanding staff performance to boost morale.
  • Collaborated with team members to consistently deliver high-quality service in a fast-paced environment.
  • Handled guest complaints professionally, resolving issues quickly to promote positive experiences.
  • Enhanced guest satisfaction by providing exceptional customer service and promptly addressing concerns.
  • Supported restaurant operations by assisting servers during busy periods or covering shifts as needed.
  • Observed established health and safety regulations to safeguard teams and guests.
  • Reduced risks by maintaining clean and organised work environment.

Education

Matwork Pilates Instructor - Pilates

One Family Yoga And Fitness Education
Brisbane, QLD
02.2024

Skills

  • Data Collection
  • Coordination
  • Order and Refund Processing
  • Process Improvement
  • Computer Skills

Languages

Hebrew
Native or Bilingual
English
Professional Working

Timeline

Customer Care Representative

Visa Company
11.2023 - 01.2024

Hospitality Worker

Sinta Bar Restaurant
06.2022 - 01.2023

Customer Service Representative

Matwork Pilates Instructor - Pilates

One Family Yoga And Fitness Education
Talya Cohen