Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Talyn Goddard

Collingwood,VIC

Summary

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

7
7
years of professional experience

Work History

Bartender

The Punters Club
09.2024 - Current
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.

Duty Manager

Albert's Respite & Refreshments
08.2023 - 09.2024
  • Responded to customer enquiries via phone and email to organize small bookings, to large venue-hire events
  • Handled opening and closing of the venue, including till cash-float and safe counts
  • Often worked independently, operating all aspects of the bar, including handling of deliveries, and upholding RSA and business liquor licensing compliances
  • Involved in training staff and ensuring the venue’s quality beverage, food, and service standards

Duty Manager

Strike X B. Lucky & Sons
09.2021 - 11.2022
  • Trained and competent in different areas such as bar, kitchen, and reception and able to switch between all three during shift.
  • Trained employees in essential job functions.
  • Managed staff scheduling for optimal coverage, ensuring efficient operations during peak hours.
  • Responded to customer general and function enquiries via email and phone.
  • Managed and motivated employees to be productive and engaged in work.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.

Customer service representative

Kfc
05.2018 - 09.2021
  • Received, packaged, and presented customer orders efficiently
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.


Education

High School Diploma -

La Salle College
Middle Swan, WA
01.2020

Skills

  • Team management and training
  • Self-motivated
  • Food hygiene
  • Attention to detail
  • Anticipating guest needs
  • Customer Service
  • Patience and Tolerance
  • Strong multitasking
  • Liquor, beer, and wine knowledge

References

  • Lukas Parsons, Albert’s Small Bar Venue Manager, 0433 702 008, manager@albertsbar.com.au
  • Jane Dickson, Bread & Circuses Group COO, 0404 719 638, jane@breadandcircuses.com.au

Timeline

Bartender

The Punters Club
09.2024 - Current

Duty Manager

Albert's Respite & Refreshments
08.2023 - 09.2024

Duty Manager

Strike X B. Lucky & Sons
09.2021 - 11.2022

Customer service representative

Kfc
05.2018 - 09.2021

High School Diploma -

La Salle College

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Talyn Goddard