Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

TALYSTRA MOSES

Baldivis,WA

Summary

Dedicated and versatile professional with extensive experience in the service and hospitality industry. Proven ability to manage multiple responsibilities in fast-paced environments, while fostering a positive customer experience. Skilled in developing positive relationships with staff, vendors and guests that promotes team success. Strong trainer, communicator and problem solver with a self- motivated nature. Committed to delivering excellent service and contributing positively to every role.



Overview

9
9
years of professional experience

Work History

Senior Bakery Assistant

Pretzel Australia
10.2022 - Current
  • Improved customer satisfaction by addressing and resolving complaints when on as shift lead.
  • Completed with daily cash reconciliations, ensuring accurate financial reporting and minimising discrepancies.
  • Maintained a clean, organised kitchen to maximise efficiency and food safety.
  • Stored, labeled and replenished supplies in compliance with food safety regulations.
  • Developed a loyal customer base due to excellent interpersonal skills while taking orders or responding to inquiries about various baked goods.


Education Assistant, Special Needs

Department Of Education
12.2023 - 07.2024
  • Enhanced student learning by implementing personalised instructional strategies.
  • Facilitated small group instruction to enhance individualised learning opportunities.
  • Implemented evidence-based interventions designed to address unique challenges faced by students with disabilities in the classroom setting.
  • Assisted in maintaining the general cleanliness of the classroom environment.

Senior Barista & Crew Trainer

McDonalds
11.2015 - 10.2022
  • Improved customer satisfaction by providing exceptional service and maintaining a friendly attitude.
  • Trained new baristas on coffee making techniques, equipment use, and customer service skills.
  • Utilised point-of-sale systems effectively to process transactions accurately and maintain financial records.
  • Optimised workflow processes through effective communication between front-of-house staff and kitchen staff.
  • Displayed strong leadership qualities by effectively managing team schedules and answering crew questions.


Private Nanny

Private Family Employer
01.2021 - 09.2021
  • Developed strong relationships with parents, maintaining open communication about each child's needs.
  • Oversaw household duties such as light housekeeping tasks or running errands when required.
  • Collaborated with parents to establish effective bedtime routines.
  • Attended extra-curricular sporting activities to support the children in their interests.

Team Member

Kmart
11.2015 - 06.2016
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Stocked merchandise, clearly labelling items, and arranging according to size or colour.
  • Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.


Education

Certificate IV in School Based Education Support -

South Metropolitan TAFE
Mandurah, WA
12.2023

Certificate II in Hospitality -

Hospitality Training Group
Perth, WA
09.2019

Skills

  • Customer Service
  • Food Safety and Preperation
  • Operations Management
  • Team Leadership
  • Business Administration
  • Hygiene and Safety
  • Time Management
  • Cash Handling
  • First Aid Training

References

Emily Haycock (Preztel Supervisor)

0477 697 132

emily.haycock7@gmail.com


Lara Tibbs (Personal Reference)

0419 688 460

lazhayrye@bigpond.com


Emily Dunbar (Supervising Prac Teacher)

0430 569 076

emily.purnat@education.wa.edu.au

Timeline

Education Assistant, Special Needs

Department Of Education
12.2023 - 07.2024

Senior Bakery Assistant

Pretzel Australia
10.2022 - Current

Private Nanny

Private Family Employer
01.2021 - 09.2021

Senior Barista & Crew Trainer

McDonalds
11.2015 - 10.2022

Team Member

Kmart
11.2015 - 06.2016

Certificate IV in School Based Education Support -

South Metropolitan TAFE

Certificate II in Hospitality -

Hospitality Training Group

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TALYSTRA MOSES