Tam Johnson

Provided high-quality customer service in a busy café and kitchen environment. Prepared and served espresso coffee, hot and cold beverages, and assisted with food preparation and cooking while maintaining high standards of quality and food safety. I greeted customers, took food and drink orders accurately, answered questions about menu items, and ensured every customer had a positive experience. I confidently operated POS systems, processed cash and EFTPOS payments, and balanced accuracy with efficiency during busy service periods. Maintained a clean, organised, and hygienic workspace by following food safety and health procedures, cleaning equipment, and restocking supplies. Working as part of a team, I communicated effectively with colleagues to ensure smooth daily operations and timely service. Gained experience in customer service, teamwork, communication, time management, and problem-solving while working in a fast-paced hospitality environment.

• Delivered exceptional customer service to enhance guest satisfaction during dining and event experiences.
• Worked closely with kitchen staff to facilitate prompt and efficient food service to all guests.
• Kept dining areas and guest facilities clean and organized to provide a welcoming atmosphere.

Assisted customers with product selection and ensured satisfaction during visits.

• Provided nail care advice and promoted new products to clients.
• Processed transactions accurately using point-of-sale systems.
• Assisted with salon operations by preparing workstations, cleaning tables, organising equipment, distributing colour selection baskets, setting massage chair programs, and preparing pedicure spas to ensure a clean, welcoming, and efficient experience for clients.