Tam Le
Thornlie,WA
Summary
At MobileTec, a skilled Phone Technician excelled in device diagnostics and customer service, significantly enhancing team productivity and customer satisfaction. Mastered various repair techniques, including screen replacement and water damage repair, while staying abreast of emerging technologies. Demonstrated exceptional ability to educate and advise clients, ensuring prolonged device longevity.
Overview
10
10
years of professional experience
Work History
Phone Technician
MobileTec
01.2014 - 10.2023
- Conducted thorough inspections of devices to identify issues accurately before initiating repair processes.
- Implemented strict quality control measures throughout the repair process, maintaining high standards of workmanship on all tasks performed.
- Enhanced team productivity by assisting colleagues in resolving complex technical problems.
- Provided consultation services for clients seeking advice on device upgrades or maintenance plans.
- Developed expertise in various phone models, improving overall knowledge base within the team.
- Educated customers about proper care techniques to extend their devices'' lifespan after completing repairs successfully.
- Improved customer satisfaction by efficiently diagnosing and repairing phone issues.
- Collaborated with other technicians to solve challenging technical issues, resulting in improved customer satisfaction rates.
- Delivered high-quality repairs by following detailed manufacturer guidelines and protocols closely.
- Reduced repair times for better customer experience with proficient troubleshooting skills.
- Stayed up-to-date on industry trends and emerging technologies, enhancing ability to address customer needs effectively.
Skills
- Charging Port Repair
- Button Repair
- Camera Repair
- Screen Replacement
- Water Damage Repair
- Battery Replacement
- Operating System Knowledge
- Device Diagnostics
- Hardware Repair
- Sales Support
- Mobile Device Management
Timeline
Phone Technician
MobileTec
01.2014 - 10.2023
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