TAM NGUYEN
Revesby,NSW
Summary
With 25 years of diverse experience in roles ranging from Electronic Gaming Supervisor to Cash Services Supervisor at the Star Sydney Casino, I bring a wealth of expertise to any team. Throughout my career, I have cultivated a positive and solution-oriented work environment, inspiring my team to consistently deliver top-notch service to our guests. My leadership style revolves around open communication, integrity, and serving as a role model for others to follow. As a bilingual individual, I excel in bridging cultural and linguistic gaps, ensuring effective collaboration among team members. Now, I am eager to take on a new challenge and continue making impactful contributions in the gaming industry.
Overview
25
25
years of professional experience
Work History
CASH SERVICES SUPERVISOR
THE STAR CASINO
01.2002 - Current
- Supporting the development of my Cashiers, training and organizing daily duties whilst meeting the needs of our guests
- Able to lead a team and encourage a strong and positive work ethic
- Senior role experienced in a wide range of responsibilities with high knowledge of the cage operations and accepting major financial accountability and responsibility for the performance of lower-level tasks
- Strong numerical skills and accuracy in a challenging environment
- Responsible for high volume of financial transactions in exchanging cash, chips, slot vouchers, processing Telegraphic Transfers, issuance of cheques
- Opening Front Money Account for guest and ensure accurate checks on Guest profiles
- Demonstrating a high degree of proficiency and skills while adhering to AML/CTF procedures and ensure all AML (Anti-money Laundry) requirements are action and managed
- Verifying the Main Bank and Fill Bank inventory of cash/chips
- Always Maintaining exceptional internal and external customer services, offering support to all departments including, Guest Services, Surveillance, Security, Table Game and Electronic Game staff
- Complying with all relevant casino controls including RSA, RG
ELECTRONIC GAMING SUPERVISOR
THE STAR CASINO
01.1999 - 01.2002
- Supervised staff and roster work location
- Coordinating staff requirements, supervising, training, encouraging positive working relationships, setting daily performance objectives for attendants
- Attending and solving disputes while still maintain professionalism and prioritising customer service
- Having extensive knowledge of gaming machines and technical issues
- Verifying non-verified slot voucher for correct payout payments
- Ensuring areas are presentable to follow OH&S guidelines.
Education
High School Certificate -
ST. CATHERINE'S COLLEGE
Wellington, New Zealand01.1994
Skills
- Excellent communication skills
- Exceptional customer service
- Attention to detail
- Proactive and Focused
- Banking operations knowledge
- Staff Training and Development
- Security Protocols
- Currency exchange knowledge
- Team Building Leadership
- Relationship building and management
- Prioritizing and Planning
- Customer relationship development
- Know Your Customer
- Risk Assessment
- Cash handling expertise
References
- ADAM HOOPER: 0410 573 343
(Adam.Hooper@star.com.au)
- LAYLA LE: 0404 660 702
(Layla.le@star.com.au)
Timeline
CASH SERVICES SUPERVISOR
THE STAR CASINO
01.2002 - Current
ELECTRONIC GAMING SUPERVISOR
THE STAR CASINO
01.1999 - 01.2002
High School Certificate -
ST. CATHERINE'S COLLEGE