Summary
Overview
Work History
Education
Skills
References
Timeline
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TAM NGUYEN

TAM NGUYEN

Revesby,NSW

Summary

With 25 years of diverse experience in roles ranging from Electronic Gaming Supervisor to Cash Services Supervisor at the Star Sydney Casino, I bring a wealth of expertise to any team. Throughout my career, I have cultivated a positive and solution-oriented work environment, inspiring my team to consistently deliver top-notch service to our guests. My leadership style revolves around open communication, integrity, and serving as a role model for others to follow. As a bilingual individual, I excel in bridging cultural and linguistic gaps, ensuring effective collaboration among team members. Now, I am eager to take on a new challenge and continue making impactful contributions in the gaming industry.

Overview

25
25
years of professional experience

Work History

CASH SERVICES SUPERVISOR

THE STAR CASINO
01.2002 - Current
  • Supporting the development of my Cashiers, training and organizing daily duties whilst meeting the needs of our guests
  • Able to lead a team and encourage a strong and positive work ethic
  • Senior role experienced in a wide range of responsibilities with high knowledge of the cage operations and accepting major financial accountability and responsibility for the performance of lower-level tasks
  • Strong numerical skills and accuracy in a challenging environment
  • Responsible for high volume of financial transactions in exchanging cash, chips, slot vouchers, processing Telegraphic Transfers, issuance of cheques
  • Opening Front Money Account for guest and ensure accurate checks on Guest profiles
  • Demonstrating a high degree of proficiency and skills while adhering to AML/CTF procedures and ensure all AML (Anti-money Laundry) requirements are action and managed
  • Verifying the Main Bank and Fill Bank inventory of cash/chips
  • Always Maintaining exceptional internal and external customer services, offering support to all departments including, Guest Services, Surveillance, Security, Table Game and Electronic Game staff
  • Complying with all relevant casino controls including RSA, RG

ELECTRONIC GAMING SUPERVISOR

THE STAR CASINO
01.1999 - 01.2002
  • Supervised staff and roster work location
  • Coordinating staff requirements, supervising, training, encouraging positive working relationships, setting daily performance objectives for attendants
  • Attending and solving disputes while still maintain professionalism and prioritising customer service
  • Having extensive knowledge of gaming machines and technical issues
  • Verifying non-verified slot voucher for correct payout payments
  • Ensuring areas are presentable to follow OH&S guidelines.

Education

High School Certificate -

ST. CATHERINE'S COLLEGE
Wellington, New Zealand
01.1994

Skills

  • Excellent communication skills
  • Exceptional customer service
  • Attention to detail
  • Proactive and Focused
  • Banking operations knowledge
  • Staff Training and Development
  • Security Protocols
  • Currency exchange knowledge
  • Team Building Leadership
  • Relationship building and management
  • Prioritizing and Planning
  • Customer relationship development
  • Know Your Customer
  • Risk Assessment
  • Cash handling expertise

References

  • ADAM HOOPER: 0410 573 343

      (Adam.Hooper@star.com.au)


  • LAYLA LE: 0404 660 702

      (Layla.le@star.com.au)

Timeline

CASH SERVICES SUPERVISOR

THE STAR CASINO
01.2002 - Current

ELECTRONIC GAMING SUPERVISOR

THE STAR CASINO
01.1999 - 01.2002

High School Certificate -

ST. CATHERINE'S COLLEGE

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TAM NGUYEN