TAM RIJO
Melbourne,Australia
Summary
Dynamic Administration & Enrollment Officer at Builders Academy Australia, adept at managing student admissions and enhancing enrollment processes. Proven expertise in data entry and record management using Vettrak, coupled with exceptional customer service skills. Successfully developed a tracking system that improved application processing efficiency, ensuring compliance and accuracy in student records.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Administration & Enrollment Officer
Builders Academy Australia
Melbourne
03.2025 - 06.2025
- Serve as a key administrative point of contact for student admissions, enrollments, and support.
- Respond to student inquiries via phone, email, and in person, maintaining a professional and helpful approach.
- Perform accurate data entry and record maintenance using Vettrak and VETenrol.
- Create and process invoices for student fees, ensuring accuracy and compliance with procedures.
- Support onboarding and intake procedures, including information collection, and orientation setup.
- Manage outgoing communications, including appointment reminders, and follow-up messages.
- Handle confidential student information with discretion.
- Assist with event coordination and day-to-day campus administration.
- Maintained accurate student records in the enrollment management system.
- Reviewed applications for completeness and verified required documentation.
- Responded promptly to inquiries from prospective students regarding admissions decisions or any other issues they may have had concerning their application.
- Developed a system for tracking applications from initial submission through completion of the enrollment process.
- Monitored student attendance records and ensured compliance with attendance regulations.
- Reviewed transcripts from previous schools attended by applicants prior to making admissions decisions.
- Facilitated the admission process by providing information to students and parents regarding admissions policies, procedures, and requirements.
- Created detailed reports on enrollment data for administrators using computer software programs such as Microsoft Excel or Access.
- Prepared all necessary documentation for new enrollments including registration forms, immunization records, and other health-related documents.
- Provided customer service support via phone or email regarding questions related to admission processes or deadlines.
- Handled sensitive information such as financial aid documents or confidential student records with discretion.
- Ensured accuracy and completeness of student enrollment records.
Peer Mentor – Student Services
Federation University
Ballarat, VIC
02.2023 - 11.2023
- Contributed to onboarding, events, and follow-ups during peak service periods.
- Provided guidance to students on academic challenges and study strategies.
- Facilitated workshops to enhance peer support and collaboration among students.
- Assisted in developing resources for student engagement and community building.
- Encouraged participation in university events to foster social connections.
- Maintained open communication with peers to create a supportive environment.
- Organized study groups to promote collaborative learning among students.
- Supported newcomers with orientation activities and campus navigation assistance.
- Shared personal stories and experiences to provide hope, advocacy and one-on-one support to peers.
- Provided academic support and guidance to students in need of assistance.
- Attended meetings and trainings to optimize professional development.
- Conducted one-on-one meetings to discuss student progress and provide feedback.
- Maintained accurate records of interactions with each mentee, including notes and progress reports.
- Led weekly meetings with mentors and mentees to assess progress towards goals set during previous meetings.
Education
Master of Technology - Enterprise Systems & Business Analytics
Federation University
Ballarat, VIC11-2023
Bachelor of Business Administration -
University of Chittagong
Bangladesh11-2017
Skills
- Client intake and appointment scheduling
- Front desk and reception duties
- Administrative support and correspondence
- Invoicing and document preparation
- Data entry and record management (Vettrak, VETenrol)
- Microsoft Office Suite (Word, Excel, Outlook)
- Time management and prioritization
- Customer service and enquiry handling
- Confidential information handling
- Inclusive service for diverse communities
- Microsoft Office (Word, Excel – PivotTables and VLOOKUP, Outlook)
- Vettrak, VETenrol, Canvas LMS
- Salesforce, SharePoint, and bulk SMS tools
- Record maintenance
- Customer service
- Application tracking
- Invoice processing
- Enrollment management
- Data entry
- Effective communication
- Organizational skills
Certification
- Microsoft Excel Certificate
- Microsoft Dynamics 365 Certificate
- Salesforce Basics Certificate
References
Available upon request
Timeline
Administration & Enrollment Officer
Builders Academy Australia
03.2025 - 06.2025
Peer Mentor – Student Services
Federation University
02.2023 - 11.2023
Master of Technology - Enterprise Systems & Business Analytics
Federation University
Bachelor of Business Administration -
University of Chittagong
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