Tam Truong
Sydney,NSW
Summary
I am a friendly and outcome-oriented Secretary and Customer Service Officer with 10+ years of experience in providing administrative support to Executive and teams, as well as managing financial database and handling client transaction accurately. Skilled in coordinating company events and meetings. Proven track record of assisting international customers with account inquiries, billing issues and ensuring high-quality customer services.
Looking for a Customer Service Advisor position in professional environment where I can utilise my communication and organization skills.
Overview
12
12
years of professional experience
Work History
Sales Associate
Grand Seiko
12.2023 - Current
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Developed new client relationships by actively engaging with potential customers and highlighting the benefits of our product offerings.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Participated in team meetings and training sessions regularly for continuous professional development within the retail industry.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Client Advisor
Fendi
09.2022 - 11.2023
- Built rapport relationship with high-end clients via phone calls, emails and in-person meetings.
- Drove revenue growth through selling to clients, up-selling and cross-selling, ensuring meeting and exceeding sales target and KPIs.
- Enhanced client satisfaction by providing personalized advice and tailored product recommendations.
- Strengthened client relationships through regular communication and proactive follow-up on inquiries.
- Managed and resolved client issue in a timely and professional manner.
- Used social media to advertise products offerings, promotions and events.
- Ensured that the store is merchandised to a high standard and provided feedback on the range and stock levels.
Customer Service Officer
Regional Express Airlines
10.2019 - 08.2022
- Provided domestic and regional customer service check-in, departure and arrival services including ticket sales, sale recording and reporting functions.
- Managed client information on computers platform; assisted clients with receipts and dispatched of aircraft including operation of areo bridge.
- Coordinated with supervisor to resolve problems and customers inquiries.
- Provided Rex lounge service, including serving guests and restocking supplies.
- Complied with requirements set out in the company’ safety and SOP’s.
- Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
- Streamlined communication between customers and internal departments for timely issue resolution.
- Coordinated solutions for high volume of customer inquiries per day while meeting and exceeding performance quotas.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
First Class Cabin Crew
Emirates Airlines
07.2013 - 12.2018
- Greeted passenger during boarding, assist with carry-on luggage, demonstrated correct use of emergency equipment.
- Anticipated and delivered the highest level of service to all passenger by availing their requests in a timely manner while promoting brand values.
- Applied the latest safety, medical and service standards within the aviation industry.
- Managed on-board inventory, restocked first aid kits, emergency equipment, foods and beverages.
Bilingual Translation Executive Secretary/ PA
Oriental Consultant LTD
11.2011 - 06.2013
- Translated and composed documents from Vietnamese to English and English to Vietnamese for the PM and Civil Engineering of projects ( reports,minutes, etc.).
- Provided administrative and secretarial support to the PM including distributing and responding to confidential correspondences, reporting activities, screening incoming calls and emails.
- Prepared and edited documents, presentation and reports using MS Office suite.
- Coordinated successful meetings and events by meticulously planning agendas, logistics, and materials.
- Maintained strict confidentiality in all aspects of personal, financial, and corporate information.
- Collaborated with various departments to develop cohesive strategies for achieving organizational goals.
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Answered high volume of phone calls and email inquiries.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Enhanced executive productivity by efficiently managing schedules and appointments.
Education
Bachelor Of Linguistics In English And German - Linguistics
Hanoi University
Hanoi Vietnam06.2012
Skills
Interpersonal communication
Work organising and multitasking
Strong customer service
Good teamwork
Processing following up client payment via websites
Financial management
Website management
Inventory management
Problem solving
Decision making
Reporting
Marketing using social media
Organising meetings and events
Excellent computer literacy
Strong work ethics
Timeline
Sales Associate
Grand Seiko
12.2023 - Current
Client Advisor
Fendi
09.2022 - 11.2023
Customer Service Officer
Regional Express Airlines
10.2019 - 08.2022
First Class Cabin Crew
Emirates Airlines
07.2013 - 12.2018
Bilingual Translation Executive Secretary/ PA
Oriental Consultant LTD
11.2011 - 06.2013
Bachelor Of Linguistics In English And German - Linguistics
Hanoi University
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