Tam Tyson

In April of 2022 I had an awful car accident & had to be cut out of my vehicle/wreckage. I was unable to work for nearly a year & a half. Once I was given the clearance from all my Dr's in Riverina NSW, I moved down to Victoria to assist with a family member until they were back on their feet, I had always planned on being in Victoria for approx a year. As i had planned to move up to Innisfail FNQ in the new year & settle up here.

• Greeting & assisting farming reps & contractors, on behalf of the manager at times. Ordering & purchasing products required from Agricultural Supplies in town.
• Assisted in the construction or repair of fences, sheds, or other infrastructure necessary for a successful farm operation.
• Collaborated with team members on daily tasks that were required to do and teaming up team members for required tasks.
• Carried out daily farm tasks such as feeding, vaccination, drafting, lambing & calving. Marking & tagging both lambs & calves and the overall animal husbandry.
• Operation of various farm machinery including tractors, and feed carts, for the efficient cultivation and animal welfare.
• Collaborated with other team members to complete tasks efficiently according to schedules and protocols. Along with working alone on mustering, feeding out or other general everyday duties that were required. Or working as a team to efficiently process the daily tasks.
• Assisted in the birth of livestock, enhancing the farm's productivity and animal well-being with skilled support. Such as I performed several emergency C-sections on cows to deliver calves and safely deliver lambs.
• Contributed to overall farm efficiency by performing regular equipment maintenance, repairs as needed. Conducted daily health checks on livestock, swiftly identifying & addressing any signs of illness to maintain the herds health and the animal in question prompt medical procedure implemented immediately.
• Examined animals for signs of sickness and overall herd health.
• Ensured proper animal care by administering medications, vaccinations, or treatments as required.
• Streamlined feeding processes, ensuring all animals received appropriate nutrition for optimal growth and health.
• Utilize my farming knowledge & practices to enhance quality of wool, meat & stud livestock. Meeting demand for AWA & sales.
• Assisted in training new team members/farm hands in efficient work methods and safety practices, fostering knowledgeable and a safety-conscious team.
• Improved soil health and native grass/feed by systematically rotating livestock, fostering a more sustainable fodder availability to the livestock & allowing the resting paddocks to revitalize the feed/fodder
• Maintenance of all farm machinery to ensure operational efficiency, preventing any downtime during crucial periods.
• Enhanced farm safety by implementing updated protocols, reducing occurrence of accidents and injuries on farm.
• Dipped, drenched & backlined livestock with appropriate applications to control parasites.
• Documented animal growth, behavior, feeding patterns and other data in daily logs and main database, noting trends, and identifying areas of concern.
• Exercised appropriate safety and environmental protocols whilst carrying out farm duties & when working with livestock in yards.

I started employment at OPP, originally as a casual position, however after the initial 2 weeks I was offered a permanent part time position that eventually lead to full time & 2IC. At the beginning of 2022 there was a significant falling out between the 2 partnership's with 1 partner leaving the business. Over the next 3 months it was spent fulfilling customer orders and closing down the business. It was a very messy, sensitive closure, where anyone in management had to sign a NDA.

• Fostered a positive work environment by promoting teamwork, open communication channels, and employee recognition initiatives.
• Enhanced team performance training programs, skill development workshops, and continuous feedback.
• Improved team productivity by streamlining daily operations and implementing efficient processes.
• Conducted employee training sessions to educate employees on products and company policies.
• I took great pride in my designs for customers, and created their dream one of a kind precious piece of jewellery.
• From opening the customers oysters to reveal their pearls to then working with them on creating their very own unique piece of jewellery.
• Developed and maintained strong client relationships for increased customer satisfaction and long-term loyalty.
• Resolved complex issues promptly through effective troubleshooting techniques, root cause analysis, and solution implementation.
• Optimized inventory management systems for enhanced accuracy in stock levels tracking and order fulfillment processes.
• Increased sales revenue through the additional designs of jewellery & by having the attitude of nothing is too impossible to create for our customers.
• Increased company's profitability through customer relationship development & community involvement in fundraiser's for CanAssist & other cancer awareness groups.
• Managed weekly/monthly & annual budgets effectively. Processed all data entry of customers details, orders and stocktake itinerary.
• Contributed to company growth by identifying new business opportunities and expansion strategies.
• Assisted with team members improvement initiatives that resulted in streamlined workflows for higher operational efficiency across all functional areas of the organization.
• Maintained a consistency in products, service delivery and an overall customer experience.
• Weekly spreadsheet data entry from several consultants Australia wide, organized their stocktake & oversaw their re-stock before it was packaged up for postal.
• Maintained a professional demeanour by staying calm when addressing unhappy or unsatisfied customers, with products received or orders that were lost in postage.
• I established a very high volume of customers who I would be their first point of contact whenever they had a question or inquiry.
• Customer needs & to be able to communicate along with our customers, I used an expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
• Opened and closed the shop and monitored shift changes to uphold successful operations strategies and maximize business success.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement, along side the manager/owner.
• Successfully managed budgets and allocated resources to maximize productivity and profitability, in the several different departments within the work place.

• For nearly 20yrs I have assisted in the managing of large sheep & cattle stations with my partner. We have managed a property for Rupert Murdoch "Salt Box", NSW for over 8.5yrs then "Barratta Station", NSW for approx 8 yrs also. I was mostly in charge of all office duties that were required with each position as my partner was not technology savvy. All livestock number's, data entry, each beast's weight, to annual budgets for feed, contractors, casual employees, payrolls etc along with being hands on with mustering, drafting, drenching, calving, lambing, fencing & tractor work. Implementing rosters for each employee, calling weekly meetings for all team members to have discussions on where or how things can be improved or needing attention on the station. Making sure all employees overtime & bonuses were processed and all workers compensation was attended to immediately upon any injuries occurred. All emails & correspondence with one of the General Managers, on any data or numbers they required.
• Managed and motivated employees to be productive and engaged in work.
• Increased farm productivity by introducing modern farming practices and equipment upgrades.
• Managed farm staff efficiently, providing training and guidance for optimal performance.
• Accomplished multiple tasks within established timeframes.
• Maintained professional, organized, and safe environment for all team members.
• Implemented a "maintenance check off list" for all machinery on the station that was carried out for farm machinery, resulting in reduced downtime due to repairs or malfunctions.
• Improved animal health through regular monitoring, vaccinations, shearing, drafting & general animal husbandry.
• Reduced farm expenses by optimizing resource allocation and streamlining operations.
• Maintained a safe working environment with safety protocols and conducting regular inspections of facilities and equipment.
• Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
• Kept detailed records on livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
• Developed long-term plans for livestock rotation, soil management, and sustainable farming practices to maintain soil fertility, prevent erosion and to allow the native feed to rejuvenate.
• Hired, trained and supervised seasonal contractors & workers in shearing, lamb marking, calf marking.
• Ensured high-quality produce by adhering to strict quality control measures during shearing and the handling, sorting & transporting of wool for the AWA.
• Developed operational budget and monitored farm expenses to enforce and achieve budget adherence.
• Implemented contractors for pest control to minimize structural & feed damage while adhering to environmental regulations.
• Performed repairs and preventive maintenance on equipment and property.
• Coordinated inventories of supplies, chemicals, drenching, vaccines and equipment regularly used during the seasonal times.
• Place orders to re-stock or order in new supplies or replacement parts for machinery.
• Maintained station/farm records and documentation. Budgeted for equipment purchases or repairs, grain storage for feeding out
• Create feeding rosters for employees & livestock.

• Whilst permanent part time employed at Resources Credit Union, I was a Customer Service Officers/teller/cashier assisting customers with all their transactions, online banking, credit & loan applications. I loved being a team member at Resources Credit Union however due to my doctors recommendation I was advised to terminate my working career due to unexpected difficulties in my pregnancy. I sadly finished work in early March & my son was born mid April. Whilst I was working at Resources I was still doing all administration work for on the farm/station of all data entry. After a few years of leaving RSC, they closed down all the riverina branches and sadly our branch manager passed away suddenly of cancer.
• I have exceptional customer service skills, am quick to learn new & revised skills and quickly build a rapport with customers/clients
• Assisted in large volumes of customers everyday with a positive uplifting attitude & focus on customer satisfaction.
• Reduced wait times for customers by efficiently handling either high volumes of customers transactions & enquiries in the branch or calls and resolving any issues while maintaining a professional demeanor under pressure in a timely professional manner.
• Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
• Maintained a high level of product knowledge to effectively assist customers with accurate information and recommendations.
• Maintained strict adherence to compliance regulations, ensuring all transactions are accurately processed and documented.
• Processed daily cash transactions accurately while adhering to security protocols, minimizing the risk exposure for both the bank and its customers.
• Completed data entry to record call notes, suggestion & questions. Assist call-in customers with enquiries or orders.
• Developed strong relationships with clients through personalized service, building trust and loyalty with their banking services.
• Assisted and educated customers in navigating online banking platforms, improving their overall digital banking experience.
• Streamlined communication between customers and internal departments for timely issue resolution. Demonstrated adaptability in handling diverse clientele, effectively addressing their unique needs and expectations.
• Exceeded customer expectations by going the extra mile, ensuring a memorable experience that fostered brand loyalty,advocacy & repeated clientele.
• Proactively identify potential fraudulent activity on customers accounts by closely monitoring transactions & accounts patterns and reporting any suspicious activity.
• Contributed to a positive work environment by actively participating in team meetings and a proactive team member.
• Managed payments, updated account balances and discussed subsequent payments with customers to keep their accounts on track.
• Resolved complex customer situations by utilizing problem-solving skills, by resolving disputes promptly, maintaining open lines of communication & ensuring high-quality customer service delivery. Followed up with contacting customers about resolved issues to maintain high standards of customer service.
• Supported branch sales goals with effective cross-selling of banking products, increasing overall revenue.
• Collaborated with team members to meet monthly performance targets, contributing to the branch''s success.
• Enhanced customer satisfaction by providing prompt and accurate responses to inquiries regarding bank products and services.
• Streamlined account opening processes for new clients & current clients resulting in a more efficient and user-friendly experience. Along with facilitating a smooth account opening processes, making banking more accessible and memorable to new customers.
• Coordinated with other departments to address and solve complex customer issues.
• Enhanced customer satisfaction by efficiently addressing and resolving their inquiries and concerns.
• Streamlined customer service protocols, reducing wait times and improving service quality.
• Tailored banking solutions to customer needs, strengthening client relationships and loyalty.
• Resolved customer complaints, restoring confidence in bank services and retaining valuable clients.
• Identified opportunities for cross-selling bank products, contributing to business growth.
• Delivered personalized banking advice, helping customers make informed financial decisions.
• Handled daily transactional processes, enhancing operational efficiency and customer satisfaction.
• Delivered & improved customer experience by providing timely and accurate responses to inquiries about banking products and services.
• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services by creating a welcoming and positive experiences.
• Investigated and resolved customer inquiries and complaints quickly. Promptly responded to inquiries and requests from prospective customers
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Assist colleagues during peak periods or staff shortages, demonstrating strong teamwork skills & adaptability
• Improved first-contact resolution rate by efficiently handling customer queries during initial interactions.
• Increased customer retention with prompt follow-ups on pending issues and proactive problem-solving strategies.
• Educated customers about billing, payment processing and support policies and procedures.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.
• Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift and counted money in cash drawers at the beginning and end of shifts to maintain accuracy.