- Volunteering for community initiatives to give back to local communities and make a positive impact
- Outdoor Recreation
- Music
- Gym Workouts
Tama Flavell
Summary
Dynamic and results-driven professional with extensive experience in customer service and sales, notably with Aveo Group. Excelled in boosting sales revenue through expert product knowledge and active listening, achieving high customer retention rates. Skilled in CRM software and conflict resolution, adept at fostering teamwork and collaboration. Proven track record of surpassing sales quotas and enhancing team productivity.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Sales Representative
Aveo Group
03.2020 - Current
- Contributed to positive team culture, driving motivation and productivity among peers.
- Developed a comprehensive knowledge of product offerings to better assist customers with informed recommendations.
- Boosted sales revenue by identifying customer needs and recommending appropriate products or services.
- Maintained high levels of customer retention with proactive relationship-building strategies.
- Built rapport with customers through empathetic listening and understanding their unique needs or preferences.
- Supported team members during peak periods by sharing workload and providing guidance when needed.
- Contributed to team objectives in fast-paced environment.
- Monitored service after sale and implemented quick and effective problem resolutions.
Bank Teller
Bank Of Queensland
03.2019 - 08.2020
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Contributed to a welcoming branch environment by maintaining a clean and organized workspace for both staff members and customers alike.
- Identified sales opportunities and referred customers to branch partners in financial services.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
Customer Service Coordinator
Panthera Finance
03.2018 - 03.2019
- Explained charges, fees, terms of sales, and service agreements to over [Number] customers daily.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Handled escalated customer issues with empathy and patience, working closely with management to reach satisfactory resolutions.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
Education
Bachelor of Arts - Law
Auckland University of Technology
Auckland10-2017
Skills
- Goal-Oriented
- Call center experience
- Incoming Call Management
- Customer Complaint Resolution
- Appointment Scheduling
- CRM Software
- Sales Quota Achievement
- Email management
- Active Listening
- Teamwork and Collaboration
- Conflict Resolution
- Product Knowledge
Accomplishments
- Supervised team of [Number] staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved product issue through consumer testing.
Certification
2011 Top Academic Student - Tangaroa College
Interests
Timeline
Customer Service Sales Representative
Aveo Group
03.2020 - Current
Bank Teller
Bank Of Queensland
03.2019 - 08.2020
Customer Service Coordinator
Panthera Finance
03.2018 - 03.2019
2011 Top Academic Student - Tangaroa College
Bachelor of Arts - Law
Auckland University of Technology
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