Summary
Overview
Work History
Education
Skills
Timeline
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Tamal Bhattacharyya

Surfers Paradise,QLD

Summary

Dedicated Customer Service professional and strong leader with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

VIVA ENERGY RETAIL
07.2023 - Current
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Maintained up-to-date knowledge of product and service changes.
  • handled cash and opening and closing the store.
  • Ensured the safety standards are met.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.

TECHNICAL OFFICER

ASIOYSTERS
10.2022 - 05.2023
  • Managing clients and customers queries and issues with strong leadership qualities and retaining customer satisfaction all the time for the betterment of the company.
  • Implementing the breeding program and commercial allocations of family lines in Tasmania including hatchery, laboratory, and field work
  • Engaging in in scientific activity ranging from fundamental research, experimental trials, database coordination and the investigation of specific research questions to help solve industry problems.

CUSTOMER SERVICE TEAM MEMBER AND PERSONAL SHOPPER

Salamanca Fresh
09.2022 - 05.2023
  • Serving customers in a manner which provides an accessible and pleasurable experience to the greatest degree
  • Helping customers make the best possible purchases by providing advice, guidance, and excellent customer service.
  • Overseeing salespeople, cashiers, shelf stockers, and other employees
  • Working in the Checkouts and assisted Checkouts area, scanning items, processing payments
  • Processing cash, reviewing customer orders closely to locate desired items and checked app regularly to identify changes.

TEAM MEMBER

Woolworths
06.2021 - 03.2022
  • Customer service team member while working at Woolworths in the departments of ‘Front End'
  • I was required to perform a number of tasks including: Scan items, processing payments, and engaging with the customers
  • Kept work areas clean, organized, and safe to promote efficiency and team safety
  • Learned all required tasks quickly to maximize performance
  • Recommend, select, and help locate or obtain products based on customer needs and desires
  • Contributed to team success by completing jobs quickly and accurately.

SUPERVISOR

Reliance Fresh
07.2020 - 04.2021
  • Ensuring that customers receive prompt service and quality goods and services
  • Responding to customers' inquiries and complaints about goods and services
  • Planning and preparing work schedules and assigning staff to specific duties, maintaining knowledge of current sales and promotions, policies regarding payment and exchanges, and security practices
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.

Education

Master of Science - Aquaculture (Uni Topper)

BHOPAL UNIVERSITY
07.2015

Skills

  • Customer focused mindset
  • Reliable
  • Leadership
  • Quick learner
  • Organizational capacity
  • Commitment
  • Good team player
  • Excellent computer skills
  • Ability to work under pressure
  • Excellent multitasking abilities

Timeline

Customer Service Representative

VIVA ENERGY RETAIL
07.2023 - Current

TECHNICAL OFFICER

ASIOYSTERS
10.2022 - 05.2023

CUSTOMER SERVICE TEAM MEMBER AND PERSONAL SHOPPER

Salamanca Fresh
09.2022 - 05.2023

TEAM MEMBER

Woolworths
06.2021 - 03.2022

SUPERVISOR

Reliance Fresh
07.2020 - 04.2021

Master of Science - Aquaculture (Uni Topper)

BHOPAL UNIVERSITY

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Tamal Bhattacharyya