Tamana Jabar
Summary
Experience in customer service including fashion retail. Friendly, outgoing and responsive personality enthusiastic, conscientious and hardworking team player.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Customer Relations Consultant/Team Leader
Mazda
08.2019 - Current
- Responsible for providing first point of contact for all inbound enquires into the dealership and delivering professional and consistent positive experiences to customers both inbound and outbound.
- Duties: Inbound- taking & processing all inbound dealership enquiries (phone, online, email & SMS), Outbound- service customer follow ups & customer no show/cancelled follow ups, Generate maintenance reminder communications via CRM Manager in TUNE (Post, Email, SMS & Phone), Submitting CE's (Electronic Customer Estimates) for quoting, Submitting special parts orders for processing, Efficiently book all service appointments into workshop appointment board.
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Promoted high standards through personal example to help each member understand expected behaviours and standards.
Senior Sales Assistant/Team Leader
Factorie
09.2013 - 08.2019
- Responsible for delivering a friendly service, smiling, greeting and making eye contact with every customer that comes to the store, and playing an active role in providing a positive customer experience and driving sales.
- Duties: Supporting the store team and manager to increase revenue streams and profit targets. Contribute to consistently good monthly sales figures. Providing a friendly and helpful service to customers.
- Maintaining high standards of presentation and cleanliness across the store. Demonstrating good product knowledge to customers on key promotions and offers.
- Responsible for being a key holder.
Sales Assistant
Officeworks
01.2013 - 06.2013
- Duties: Serve customers using five-step customer service standard.
- Organise merchandise and stock inventories.
- Helping customers with enquires – providing advice and product knowledge.
- Effectively processing stock inventories.
Senior Sales Assistant
Sam's Warehouse
11.2004 - 03.2013
- Responsible for contributing to the overall performance of the store by driving sales at every opportunity whilst at the same time making sure every customer receives exceptional levels of service and enjoys their visit to the store.
- Duties: Serving customers at sales counter. Offering face to face advice to customers on products.
- Processing returns and refunds as required in line with company producers.
- Handling customer complaints in a calm manner.
Education
Completed Certificate IV in Business (Human Resource Management) -
Completed high school at Galvin Park Secondary College -
Completed studying Diploma in Business (Human Resource Management) -
Victoria University- TAFE
01.2008
Skills
- Problem Solving
- Communication
- Active Listening
- Patience
- Empathy
- Positive Attitude
- Willingness to learn
- Time management
Accomplishments
Employee of the Month for April 2022.
Successfully promoted to a Team Leader.
Nominated for the Autoleague Championship Awards 2023.
Sales Expertise - Skills
- Able to accurately describe a product's features and benefits to a customer.
- Able to drive KPI's and results.
Retail Expertise - Skills
- Able to help customers find what they want.
- Able to maintain high standards of display and visual merchandising to ensure the store is well presented.
- Able to work individually or within a team environment.
Personal Expertise - Skills
- Ability to take ownership of issues and to work alone with little or no supervision.
- Extremely organised with a high level of attention to detail.
- Ability to respond to timeframes and deadlines with pace.
References
To be provided upon request.
Certification
Employee Of The Month- April 2022.
Timeline
Customer Relations Consultant/Team Leader
Mazda
08.2019 - Current
Senior Sales Assistant/Team Leader
Factorie
09.2013 - 08.2019
Sales Assistant
Officeworks
01.2013 - 06.2013
Senior Sales Assistant
Sam's Warehouse
11.2004 - 03.2013
Completed Certificate IV in Business (Human Resource Management) -
Completed high school at Galvin Park Secondary College -
Completed studying Diploma in Business (Human Resource Management) -
Victoria University- TAFE