Hi, I’m
Tamani Nicholls
APS Service Officer
Flemington,VIC
Summary
After taking time off to raise my son. I have developed excellent self and time management skills which allow me to complete numerous tasks within a deadline. Similarly, I have a friendly nature with good interpersonal skills and enjoy working as part of a team I have been working at Services Australia for a year now and like to grow and progress within the agency.
Key Competencies
Good interpersonal skills with the ability to get on well with a team and management.
Able to stand for long periods and understand the demands of working in a fast-paced environment while maintaining attention to detail.
Strong self/time management skills and the ability to complete numerous tasks without supervision.
Able to follow instructions and learn new skills quickly.
Always quick and willing to learn new things.
Overview
21
years of professional experience
Work History
Palace PizzaCraigieburn
Customer Service
2016.01
Job overview
- Clean preparation areas, cooking surfaces and utensils in a commercial kitchen
- Make sure that the food is well presented
- Accurate cash handling, operating an electronic register, EFTPOS and credit card transactions
- Prepare food for cooking.
Services Australia
Customer service officer
2021.01 - Current (5 education.years_Label & 8 education.months_Label)
Job overview
- Job responsibilities
- Providing exceptional customer service support at point of contact, to determine and make payments to customers, and payments made by customers
- Supporting customers by directing them to appropriate service channels, completing enquiries at first contact, identifying and prioritising customers who may be experiencing vulnerable circumstances, in distress or who have accessibility needs, and escalating potential issues to the leadership team
- Helping customers build their digital skills across a range of platforms, payments, programs and services
- Improving customers’ ability to navigate and self-manage their payments and services
- Helping customers understand legislation, policy, procedures, payments and services administered by the agency
- Undertaking or participating in assessments and quality assurance activities to ensure payments are accurately delivered to customers
- Reviewing agency data sources and checking for payment correctness
- Providing on-the-job support to colleagues and working collaboratively in a team environment
- Greet and talk to customers that come into the office
- Listen and understand what support they might need
- Show kindness and respect to customers in need and help vulnerable or distressed customers
- Use computer systems to look for information about payments and services
- Contact other service officers in other offices for advice and assistance
- Escalate customer complaints or issues
- Make good decisions
- Accomplishments
- Digital change champion for my office
- Award for outstanding Service Delivery 2023
Postal delivery officer
2018.01 - 2020.01 (2 education.years_Label)
Job overview
- Sorting the mail from suburbs, large, small parcels
- Customer service -
- Accomplishments:
- Developed strong communication skills
- Proven ability to work effectively within a team.
Aga Australia/ Moreland city council
Administration Trainee
2017.12 - 2018.09 (9 education.months_Label)
Job overview
- Answering calls & Updating client records and reorganizing files
- Data entry and filing documents
- Managing Room bookings & credit Card request
- Restocking office supplies
Bup Bup Willum
Receptionist
2016.10 - 2016.12 (2 education.months_Label)
Job overview
- Answering calls and providing customer service
- Data entry and filing documents
- Assisting consultants with maintaining high level of service
- Updating client records and reorganizing files
Charcoal ChickenShepparton
Customer Service
2014.06 - 2015.10 (1 education.year_Label & 4 education.months_Label)
Job overview
- Clean preparation areas, cooking surfaces and utensils in a commercial kitchen
- Make sure that the food is well presented
- Accurate cash handling, operating an electronic register, EFTPOS, and credit card transactions
- Prepare food for cooking.
Self-employeed
Home duties
2009.01 - Current (17 education.years_Label & 8 education.months_Label)
Job overview
- Handle household finances and bills
- Dealing with conflict & confrontation
- Development of schedules and timetables - maintain and enforce deadlines
- Preparing meals and snacks
- Budgeting, organizing and coordinating all household duties
- Planning activities
- Safeguarding against potential dangers, including performing first aid
- Accomplishments:
- Developed strong time management skills with the ability to prioritize many conflicting tasks.
Australia Post
Postal delivery officer
2014.01 - 2015.01 (1 education.year_Label)
Job overview
- Sorting the mail from suburbs, large letter, small and parcels
- Customer service -
- Attending to clients face to face enquiries
- Accomplishments:
- Developed strong communication skills
- Demonstrated the ability perform friendly customer service with clients
- Proven ability to work effectively within a team
- Home Duties
John Snodgrass & Associates
Receptionist
2008.08 - 2008.10 (2 education.months_Label)
Job overview
- Answering calls and providing customer service
- Data entry and filing documents
- Assisting consultants with maintaining high level of service
- Updating client records and reorganizing files
- Attending to clients face to face enquiries
- Accomplishments:
- Developed strong communication skills
- Demonstrated the ability perform friendly customer service with clients
KFC
Customer service team member
2004.01 - 2004.04 (3 education.months_Label)
Job overview
- Clean preparation areas, cooking surfaces and utensils in a commercial kitchen
- Food quality control with ensuring expiry dates
- Regulate temperatures of grills and other cooking equipment in the kitchen
- Prepare food for cooking
- Make sure that the food is well presented
- Store food in temperature-controlled facilities
- Receive and store supplies
- Accurate cash handling, operating an electronic register, EFTPOS, and credit card transactions
- Make sure kitchen is hygienic and functional
- Accomplishments:
- Proven ability to work effectively within a team
- Able to maintain a high standard of occupational health and safety including the safe use of cleaning chemicals.
Education
CIT Solutions
VCAL Intermediate
Kangan Institute Broadmeadows
Diploma of Government
Certificate I in Vocational Preparation
Skills To Work (BAWM)
Kangan Institute Broadmeadows
Certificate II in Business
Kangan Institute Broadmeadows
RSA Victoria
Kangan Institute
Certificate II in Visual Arts and Contemporary Craft
Kangan Institute Broadmeadows, Kangan Institute
Units if VCAL
Albury James Fallon High
Units of VCAL
Leadership Program
Interests
Music, Netball, Movies & Family
Skills
- Customer support
- Data entry
- Customer focus
- Documentation and reporting
- Records maintenance
- Service recommendations
- Database research
- Database management
- Account investigation
- Employee development
- Technical support
- Customer service
- Relationship building
- Administrative support
- Customer relations
- Computer proficiency
- Microsoft Excel
- Active listening
- Problem resolution
- Customer relationship management (CRM)
- Follow-up skills
- Product knowledge
- Conflict resolution
- Client relations
- Critical thinking
- Building rapport
- Staff training
- Team development
- Microsoft Office Suite
- Microsoft PowerPoint
- Account updating
- Customer education
- Customer support
- Appointment scheduling
- Travel planning
- Microsoft outlook
- De-escalation techniques
- Key stakeholder relationship building
- Data collection
- Filing
- Spreadsheets
Work Preference
Work Type
Full TimeLocation Preference
HybridOn-SiteRemoteImportant To Me
Work-life balanceCareer advancementFlexible work hoursCompany CulturePersonal development programsWork from home optionPaid time offPaid sick leaveTimeline
Customer service officer
Services Australia
2021.01 - Current (5 education.years_Label & 8 education.months_Label)
Postal delivery officer
2018.01 - 2020.01 (2 education.years_Label)
Administration Trainee
Aga Australia/ Moreland city council
2017.12 - 2018.09 (9 education.months_Label)
Receptionist
Bup Bup Willum
2016.10 - 2016.12 (2 education.months_Label)
Customer Service
Palace Pizza
2016.01
Customer Service
Charcoal Chicken
2014.06 - 2015.10 (1 education.year_Label & 4 education.months_Label)
Postal delivery officer
Australia Post
2014.01 - 2015.01 (1 education.year_Label)
Home duties
Self-employeed
2009.01 - Current (17 education.years_Label & 8 education.months_Label)
Receptionist
John Snodgrass & Associates
2008.08 - 2008.10 (2 education.months_Label)
Customer service team member
KFC
2004.01 - 2004.04 (3 education.months_Label)
CIT Solutions VCAL Intermediate Kangan Institute Broadmeadows
Diploma of Government
Certificate I in Vocational Preparation
Skills To Work (BAWM)
Kangan Institute Broadmeadows
Certificate II in Business
Kangan Institute Broadmeadows RSA Victoria Kangan Institute
Certificate II in Visual Arts and Contemporary Craft
Kangan Institute Broadmeadows, Kangan Institute
Units if VCAL
Albury James Fallon High
Units of VCAL
Leadership Program