Tamanna Ashfi
Sydney,NSW
Summary
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Overview
10
10
years of professional experience
Work History
Receptionist
Helm Group
12.2021 - Current
- Managing approximately 30 incoming calls, emails and faxes daily from customers.
- Greeting visitors and customers professionally and providing friendly, knowledgeable assistance.
- Handling complaints and questions and re-directing calls to other team members.
- Expediting daily office tasks such as mail distribution, document scanning, photocopying, and data entry to ensure smooth workflow.
- Taking delivery of packages and documents and applying appropriate internal policies relating to the chain of possession.
- Overseeing office equipment maintenance to support continuous and uninterrupted operations.
Corporate Concierge
Equiem
08.2019 - 12.2020
- Greeted and welcomed customers, answered questions, and directed customers to parts of the building.
- Managed conference and meeting room bookings internally.
- Organized special events and private functions on behalf of guests, maintaining attention to detail and seamless execution.
- Revised operational procedures within the department resulted in improved efficiency while maintaining high standards of service.
- Coordinated emergency response efforts during unexpected situations, prioritizing safety while minimizing disruption to the guest experience.
Head Concierge
Bhuiyan Academy
01.2017 - 03.2019
- Served as first point of contact for students, faculty and staff calling or visiting the main office.
- Handled written correspondence, scheduled appointments, send and forwarded e-mails, compiled reports & kept the office running smoothly.
- Acted in accordance with policies and procedures when working with front of house equipment and property management systems.
- Trained and mentored new concierge staff, resulting in a knowledgeable and cohesive team.
- Resolved guest complaints effectively, maintaining high levels of customer satisfaction and loyalty.
- Supervised daily tasks of the concierge team, ensuring timely completion of responsibilities.
Receptionist
The Penthouse
11.2014 - 11.2016
- Being the first point of contact for customers and clients, helped guests to discover the range of offers that we have to offer.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered, screened and forwarded incoming phone calls, and provided basic, accurate information in person and via phone/email.
- Received, and distributed daily mail/deliveries, update calendars and schedule meetings.
- Maintained office security by following safety procedures and controlling access via the reception desk.
Education
First Aid -
Star Training Academy
Sydney, New South Wales10.2019
Bachelor of Laws -
University of London
United Kingdom07-2014
Higher Secondary Certificate -
Badarganj Women's Degree College
Bangladesh12.2010
Secondary School Certificate -
Badarganj High School
Bangladesh12.2008
Skills
- Executive and administrative support
- Professionalism and effective multitasking
- Time management expertise
- Exceptional communication
- Concierge software proficiency
- Conflict resolution techniques
- Administrative support
- Multi-line telephone operation
Accomplishments
- Superior skills in upholding security practices and preventing unauthorized entries.
- Assisted management with the training of 10 new staff members.
- Held first-point-of-contact for all internal and external communications with executive-level officers.
- Designed a more efficient Excel template to track and manage office personnel calendars and daily meetings.
Languages
Bengali
English
Hindi
Interests
- Reading
- Passionate about balancing physical health with mental and emotional wellness
Timeline
Receptionist
Helm Group
12.2021 - Current
Corporate Concierge
Equiem
08.2019 - 12.2020
Head Concierge
Bhuiyan Academy
01.2017 - 03.2019
Receptionist
The Penthouse
11.2014 - 11.2016
First Aid -
Star Training Academy
Bachelor of Laws -
University of London
Higher Secondary Certificate -
Badarganj Women's Degree College
Secondary School Certificate -
Badarganj High School
Similar Profiles
Timothy James StichTimothy James Stich
Project Manager at Helm Electrical / Helm MechanicalProject Manager at Helm Electrical / Helm Mechanical
Lane ScheiderLane Scheider
HVAC Technician at Helm MechanicalHVAC Technician at Helm Mechanical
Katie GrayKatie Gray
Owner/Operator/Artistic Director/Licensed Tattoo Artist at The Helm LLCOwner/Operator/Artistic Director/Licensed Tattoo Artist at The Helm LLC