Tamanna Sharmin

Working in association with renowned universities and educational institutes of Australia to tie up to recruit international students from overseas

• Maintaining liaison with professional contacts for student admission, course change, and migration related services
• Preparing business proposals and marketing plans to accomplish goals for the organization
• Brainstorming and concept generation for innovative sales purposes
• Content Creation for digital media marketing for Higher education and vocational courses and providers
• Conducting interviews for interns and job applicants
• Received calls, booked appointments with migration agent, and consulted clients for Education inquiries.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Managed approximately 30 incoming calls, emails per day from customers

• Using CRM for daily updates and reports
• Consulting students for education purposes
• Doing the necessary communication to tie up as an education agent with reputed universities and institutes for student recruitment purposes
• Carrying out tasks related to student admission, course change, and migration related services
• Practicing team work to achieve targets
• Conducted interviews for interns and job applicants
• Receiving calls, responding to queries, booking appointments with migration agent.
• Reached out to potential customers via telephone, email, and in-person inquiries.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.

• Making cold callings for student recruitment
• Achieving sales targets and playing as a team to reach goals
• Initiating innovative marketing plans to reach target market for sales purposes
• Accomplishing agent agreement with reputed Universities and Colleges and maintained professional relationship with providers
• Using CRM system to communicate with team properly
• Working on post sale services and client retention through regular calls.

• Successfully managed a team of 38 Sales advisors and supervised day to day operations
• Following SITGA (Smile, Invite, Talk, Give, Ask) as the major sales tool for noticeable increase in the demonstrated product sales figure for COSTCO
• Maintaining punctuality and ensuing organizational culture in every sense (Dress code, cleanliness, maintaining temperature logbook, and professionalism)
• Gathered extensive experience in demonstrating in both food and non-food products to Costco Club Members and expertise in cooking Demos
• Secured a 2nd position as a sales advisor in the month of June 2018 (Regional) through increasing the sales volume significantly at the “Road Show, Canberra”
• Interacting with store management and associates to address issues and review results
• Ensuring food safety and sanitation practices.

• Greeted patients, registered new patients according to established office protocols
• Assisted patients to complete all necessary forms and documentation
• Verified and updated patient information
• Informed patients of dental office procedures and policy for Brindabella Orthodontics
• Moved patients through appointments as scheduled
• Entered all relevant patient information into data system
• Maintained and managed patient records in compliance with privacy and security regulations
• Answered and managed incoming calls, responded, and complied to requests for information
• Scheduled patient appointments and confirmed upcoming appointments and recalls according to office protocol
• Checked daily appointment schedule and arranged patient charts for next day appointments
• Filled in cancellations and no-shows
• Organized referrals to other medical specialists
• Dispatched labs work appropriately.

• Preparing individual tax return, Business Activity statements and payrolls for customers
• Using MYOB to enter and record and prepare financial statements for clients for tax purposes
• Maintaining Liaison with business clients and deliver maximum satisfaction by superior customer service
• Sending and replying to formal emails on day-to-day basis for official purposes
• Appointment fixing with client according to the availability and preference
• Following up with clients regarding upcoming appointments, processing eftpos payments and closing
• Answering reception phone calls and answering their queries, greet and direct clients and visitors appropriately.

• Manage daily Book-keeping manually
• Stocktaking and managing display in store
• Meeting the sales target
• Handling bulk customers in seasons like Christmas
• Helping customers finding products according to their needs
• Handling returns and exchange, and all kind of after sales complaints
• Communicating and maintaining professional relationship with customers.
• Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
• Maintained tidy and organized store environment to comply with cleanliness standards.