Tamar Khawaja
Sydney,NSW
Summary
Professional service expert with significant experience in customer interaction and issue resolution. Strong focus on teamwork and achieving desired outcomes. Known for adaptability, reliability, and effective communication. Skilled in conflict resolution, problem-solving, and delivering high-quality service.
Overview
17
17
years of professional experience
Work History
DIGITAL SERVICE REPRESENTETIVE
SERVICE NSW
09.2023 - Current
- Provide digital assistance to customers using SERVICE NSW’s online platforms, including troubleshooting technical issues and guiding users through digital services.
- Deliver accurate and timely information across a wide range of government services including licences, registrations, etc.
- Respond to customer inquiries with empathy, patience and professionalism. Internal teams to resolve complex issues and ensure a smooth customer experience.
- Educate customers on self-service options, encouraging digital adoption and improving customer confidence in using online systems.
- Accepted payments and updated accounts with latest information.
- Managed customer inquiries, ensuring accurate information delivery and resolution of issues.
Sales Supervisor
Power Cellular
01.2018 - 08.2022
- Led daily sales operations, ensuring team met performance targets and customer satisfaction goals.
- Trained and mentored new sales staff, enhancing team productivity and service quality.
- Developed and implemented effective sales strategies to drive revenue growth in competitive markets.
- Analyzed sales data to identify trends, adjusting approaches to maximize effectiveness and efficiency.
- Resolved customer complaints promptly, maintaining high standards of service and client retention rates.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
MONEY TRANSFER AGENT
MONEYGRAM
01.2016 - 01.2018
- Met with clients to determine financial objectives and review assets, liabilities, cash flow and other financial information.
- Conducted research to answer questions and handle issues using multiple systems and resources.
- Prepared contracts and related documentation according to strict standards.
- Gathered customer information and maintained in CRM database.
- Responded to customer questions and concerns or escalated to supervisor for resolution.
ACCOUNTANT
SYRIAMICA
01.2012 - 01.2014
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Helps businesses make critical financial decisions by collecting, tracking, and correcting the company's finances.
- Management Consultancy services.
- Taxation services.
- Bookkeeping.
SALES REPRESENTETIVE
SYRIAMICA
01.2010 - 01.2012
- Tailored sales approaches and techniques to specific client needs to increase marketing effectiveness
- Met frequently with technical, product management and service personnel to stay current on company offerings and business policies.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Effectively sold significant overstock of inventory, reducing overhead and improving cash flow.
- Implemented brand marketing and sales campaigns.
Reception Supervisor
Rega Palace Hotel
01.2009 - 01.2010
- Supervised front desk operations, ensuring seamless guest check-in and check-out procedures.
- Trained and mentored reception staff on best practices for customer service excellence.
- Developed training materials that enhanced onboarding process for new receptionists.
- Conducted regular performance evaluations, providing constructive feedback to team members for growth opportunities.
- Streamlined check-in and check-out procedures for increased guest convenience and reduced wait times.
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Problem resolution
- Strong interpersonal skills
- Complaint handling
- Public administration
Languages
Turkish
Native or Bilingual
Arabic
Native or Bilingual
English
Professional Working
Armenian
Native or Bilingual
Timeline
DIGITAL SERVICE REPRESENTETIVE
SERVICE NSW
09.2023 - Current
Sales Supervisor
Power Cellular
01.2018 - 08.2022
MONEY TRANSFER AGENT
MONEYGRAM
01.2016 - 01.2018
ACCOUNTANT
SYRIAMICA
01.2012 - 01.2014
SALES REPRESENTETIVE
SYRIAMICA
01.2010 - 01.2012
Reception Supervisor
Rega Palace Hotel
01.2009 - 01.2010
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