Tamara Addison
Summary
I am a motivated customer service specialist with over 30 years' experience in a team-based environment. I am an accomplished person having been involved as a leader and manager during my career. My work experience spans a diverse range of roles which include Administration, Retail Sales, Marketing, Public Relations, and Education. Together with my excellent organisational, leadership, communication skills and customer service attitude, I believe I would be an asset to your team with my versatile skill set. I am a happy and extremely personable and I excel in a positive work environment. I am a skilled multitasker with superior work ethic, with good teamwork, problem-solving and organisational skills. I am a reliable and dedicated team player with hardworking and resourceful approach. My Philosophy is to enjoy, learn as much as possible and take part in life every day, making the most of my opportunities as they arise.
Overview
28
28
years of professional experience
Work History
Senior Student Recruitment Advisor
TAFE GIPPSLAND
04.2022 - Current
- My primary role is to assist in the smooth running of the recruitment pipeline by reviewing and supporting workflow allocations to the team
- Some of the key accountabilities include consulting with other key advisors to check and ensure pipeline from enquiry to enrolment, ensuring all students receive a seamless experience by resolving blockages and process failures
- Compile, interpret and give accurate commentary on pipeline processing to the Client Services and Departmental teams in wraparound meetings
- Collaborated on group projects to complete professional deliverables.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Make recommendations to improve the student experience which includes the monitoring of pre training review assessments, course offers, and to oversee training plan timelines are actioned at the right time so progression to enrolment can occur in a timely manner
- Monitor team workloads so key deadlines are met according to the department's expectations
- Support with the mentoring of temporary/new team members in relation to recruitment training and assist evaluations regarding staff performance and provided coaching to address inefficiencies.
- Consult with administration and teaching departments to meet student intake deadlines within a suitable timeline and conduct regular reviews of operations to identify areas for improvement.
- Process student offers and organise student interviews as per department requests if required
Student Acquisition and Application Officer
TAFE GIPPSLAND
11.2020 - 04.2022
- My key role is to receive and qualify inbound enquiries for courses and short courses through to their referral on to the relevant academic area to decide suitability to continue to enrolment
- Key roles include: Understanding of required course information using available resources
- Review and interpret student Language, Literacy and Numeracy (LLN) test results, and evaluate Pre-Training Reviews (PTR) submissions to assess the student's suitability for specific courses
- To conduct interviews with students to further assess suitability in relation to PTR responses which includes the determination about the student's application based on the PTR and LLN results
- Process student applications and send student starter packs as needed.
Retail Salesperson and Visual Merchandiser
Early Settler
01.2016 - 01.2020
- My key role as retail salesperson and visual merchandiser is to increase sales and buyer attention, capitalising on the human tendency to ‘browse' and aiding them to find that perfect piece
- Retail Sales- actively contributing to sales targets
- Create appealing and eye-catching visual displays that lead the customer through the entire store as directed by the Manager of Visual Merchandising
- Describe product to customers and accurately explain details and care of merchandise thoroughly
- Operated closely with other staff members to achieve desired outcomes
- Store merchandising, Stock control, POS system – Retail Express
Salesperson & Interior Design Consultant
Tree House Living Homewares and Design
01.2012 - 01.2016
- Producing window displays, signs, interior displays, floor plans and special promotions displays
- Defining, designing, and implementing a creative visual merchandising strategy
- Interior Design and consultation as needed.
Marketing Manager
MID VALLEY SHOPPING CENTRE – JUILARD GROUP
01.2004 - 01.2005
- Managed an effective, efficient, and productive marketing department
- Monitored internal centre store marketing
- Facilitated centre promotions to promote customer growth
- Consulted with external groups such as radio stations and Local newspapers
- Coordinated advertising through various mediums
- Established procedures among staff that supply direct services, which aimed to create member loyalty through the shopping centre.
Internal Marketing Manager
FEDERATION HEALTH
01.1996 - 01.2004
- Supervised overall member satisfaction within the member service area
- Planned developed and monitored programs to improve customer service
- Established procedures, standards of conducts and marketing awareness programs among Pharmacy staff
- Implemented and coordinated Visual merchandising in all Federation Pharmacies
- Supervised branding continuity
- Organised advertising and media promotions for all stores
- Developed a business case for building a loyalty program for Federation Pharmacies
- Monitored competition
- Reported on opposition media activities.
- Researched developing trends to stay updated with new ideas and marketing practices.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Marketing Manager- Corporate Health
FEDERATION HEALTH
01.1996 - 01.2004
- Developed and implemented marketing strategies and programs for the Corporate Health Department
- Produced and presented PowerPoint presentations for Health Promotion sessions and Corporate Health proposals
- Facilitated health promotion events for various organisations such as Gippsland Water and Loy Yang Power.
- Executed comprehensive marketing plans that consistently achieved targets for increased revenue.
- Established, initiated and optimized business development strategies based on company targets, product specifications, market data, and budget factors.
- Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
Education
Diploma in Interior Design -
TIDA
01.2012
Sales & Marketing Strategies -
VECCI
01.2004
Certificate IV - Business Administration -
TAFE
01.2003
Course in Real Estate Agent Representative -
REIV Victoria
01.2002
Leadership at work- Training and Development Centre -
VECCI
01.1998
Certificate III in Business Management -
TAFE
01.1998
Skills
- Strong client relations and mature collaborative approach
- Commitment to a dedicated team environment
- Strong verbal & written skills with outstanding communication and interpersonal abilities
- Ability to communicate, prioritise tasks and analyse and resolve problems
- Outstanding time management skills
- Capable to digest and understand information in a manner of essential job functions
- Research and Analysis
- Project Coordination
- Attention to Detail
Technology And Systems
- Microsoft Office- Intermediate/Advanced
- Word, Excel, PowerPoint, Publisher, and Outlook
- Salesforce & Student Management Systems [SMS]
Hobbies and Interests
- Interior Design
- Reading
- Travel
- Football
- Gardening
- Socialising with family & friends
References'
Joanne Kingwell
Executive Support
TAFE Gippsland
0407 230 043
Jenna Beddow
Analyst - Academic Registry
TAFE Gippsland
0400 328 505
Timeline
Senior Student Recruitment Advisor
TAFE GIPPSLAND
04.2022 - Current
Student Acquisition and Application Officer
TAFE GIPPSLAND
11.2020 - 04.2022
Retail Salesperson and Visual Merchandiser
Early Settler
01.2016 - 01.2020
Salesperson & Interior Design Consultant
Tree House Living Homewares and Design
01.2012 - 01.2016
Marketing Manager
MID VALLEY SHOPPING CENTRE – JUILARD GROUP
01.2004 - 01.2005
Internal Marketing Manager
FEDERATION HEALTH
01.1996 - 01.2004
Marketing Manager- Corporate Health
FEDERATION HEALTH
01.1996 - 01.2004
Diploma in Interior Design -
TIDA
Sales & Marketing Strategies -
VECCI
Certificate IV - Business Administration -
TAFE
Course in Real Estate Agent Representative -
REIV Victoria
Leadership at work- Training and Development Centre -
VECCI
Certificate III in Business Management -
TAFE
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