Tamara Baker
Lara
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. I have worked at Harvey Norman and Forty winks in sales. I was also in the Royal Australian Airforce, for three years. All these jobs, have taught me, how to be an Active listener, Computer Skills, Problem Solving, Leadership Skills, Time Management and Interpersonal Skills. I love learning and will never stop growing as a person and as a valued team member.
Overview
17
17
years of professional experience
Work History
Service Australia By Randstad
11.2023 - 01.2024
- Go through Back log of NDIS Applications, Email or Call clients to inform of documents required, Instruct and forward how to Certify documents, Put forward application for Processing, and or Handover
ASSISTANT MANAGER
ORIGINAL MATTRESS FACTORY
01.2023 - 10.2023
- Assisted manager, completed store orders, cash up end of day, coordinating daily duties, setting up and organising schedules, assisting staff when needed
CUSTOMER SERVICE
VIC ROADS CALL CENTRE
01.2021 - 01.2022
- Answer calls and assist with registration enquires, keep up with call logs and time, processing payments, problem solving, handling customer complaints
DUFFS Jewellers
01.2020 - 01.2021
- Up sell to customers, Merchandise, Open & Close, Product Training
RETAIL ASSISTANT
TOTALLY WORKWEAR
01.2019 - 01.2020
- Approached browsing customers to initiate conversations to determine buying preferences, Employed strategic tactics such as cross-selling and upselling to drive sales, Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions, Answered product questions with up-to-date knowledge of sales and store promotions
MANAGER
SOLE CAFÉ
01.2018 - 01.2019
- Approved regular payroll submissions for employees, Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands, Onboarded new employees, including training, mentoring and new hire documentation, Maximized performance by monitoring daily activities and mentoring team members
MANAGER
QUEENSCLIFFE BAIT & TACKLE
01.2011 - 01.2017
- Controlled costs and optimized spending via restructuring of budgets for labour, capital assets, inventory purchasing and technology upgrades, Approved regular payroll submissions for employees, Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands, Onboarded new employees, including training, mentoring and new hire documentation, Maximized performance by monitoring daily activities and mentoring team members, Applied performance data to evaluate and improve operations, target current business conditions and forecast needs, Recorded inventory sales into organization's weekly income report, Assessed supplier quality to maintain tight cost controls and maximize business operational performance, Cross-trained existing employees to maximize team agility and performance, Delivered feedback to decision-makers regarding employee performance and training needs
PERSONAL CARE ASSISTANT
WITRINGHAM
01.2007 - 01.2017
- Applied mobility assistance knowledge to safely ambulate patients in different spaces involving varying elevations and obstacles, Helped clients with hygiene-related tasks such as brushing teeth, bathing, grooming and toileting, Offered social support by transporting individuals to events and activities, in addition to medical appointments and shopping trips, Aided in daily living activities by dressing, grooming, bathing and toileting patients, Planned activities to encourage movement, stretching and strength building, Documented residents' behaviour in terms of mental status, sleeping and eating patterns in medical record books
Education
CERTIFICATE III BUSINESS MEDICAL ADMINISTRATION -
CERTIFICATE III IN AGED CARE -
WOLLONGONG UNIVERSITY
03.2008
Skills
- Attention to detail
- Exceeding customer expectations
- Flexible hours
- Payment processing
- Merchandise recommendation
- Building customer relationships and loyalty
- Strong communication and interpersonal skills
- Loss prevention
- Engaging with diverse customers
- Item ticketing and pricing
- Merchandise receiving and handling
- Product knowledge
- Excellent written and verbal communication
- Adaptable and flexible
- Product and Service Knowledge
- Recruiting and Interviewing
- Employee Performance Evaluations
- Task Delegation
- Employee Scheduling
- Staff Management
- CSS
- Customer Rapport
- Staff Supervision
- Money Handling
- Team Motivation
- Adaptability and flexibility
Timeline
Service Australia By Randstad
11.2023 - 01.2024
ASSISTANT MANAGER
ORIGINAL MATTRESS FACTORY
01.2023 - 10.2023
CUSTOMER SERVICE
VIC ROADS CALL CENTRE
01.2021 - 01.2022
DUFFS Jewellers
01.2020 - 01.2021
RETAIL ASSISTANT
TOTALLY WORKWEAR
01.2019 - 01.2020
MANAGER
SOLE CAFÉ
01.2018 - 01.2019
MANAGER
QUEENSCLIFFE BAIT & TACKLE
01.2011 - 01.2017
PERSONAL CARE ASSISTANT
WITRINGHAM
01.2007 - 01.2017
CERTIFICATE III BUSINESS MEDICAL ADMINISTRATION -
CERTIFICATE III IN AGED CARE -
WOLLONGONG UNIVERSITY